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AskEllie💜

Clear, expert support for SEND and benefits — made simple and affordable

AskEllie Advanced Private Support Response

AskEllie Advanced Private Support Response

£29£50

I receive hundreds of messages every day from parents who need support.

Some need quick guidance.
Some need ongoing help.

And then there are situations where you need more than a quick answer — but not full ongoing support.

This is that level.

Who this is for

This option is for parents who need clear, structured support with a specific situation.

For example:

  • Responding to the Local Authority or school

  • EHCP issues (reviews, amendments, problems with provision)

  • DLA or benefits decisions

  • Ongoing back-and-forth communication

  • Situations where you need to get your response right

This is ideal if:
👉 You’re dealing with something important
👉 You want to handle it properly
👉 But you don’t need ongoing case support

What makes this different?

This is a deep-dive response.

I will take the time to properly understand your situation, review your information, and give you clear, structured guidance you can act on immediately.

You can upload up to 2 key documents, such as:

  • EHCP drafts or plans

  • School or Local Authority communication

  • DWP / benefits letters

  • Reports or supporting evidence

Everything will be reviewed as part of your response.

What you’ll receive:

✔️ A detailed breakdown of your situation
✔️ A clear step-by-step action plan
✔️ What to do next — in the right order
✔️ What to say and how to say it (school, LA, or DWP)
✔️ Key rights and processes explained simply
✔️ Review of up to 2 documents
✔️ 1 follow-up responses included (linked to your original request)

Your follow-ups can be used for:

  • Responding to replies from school or the Local Authority

  • Help understanding a decision or letter

  • Refining what to say next

  • Clarifying next steps based on new information

This allows you to handle the situation properly as it develops — within a focused scope.

Important to understand

This is not ongoing support and does not include a support ticket.

This service is designed to help you resolve or move forward with a specific issue, rather than manage a full case over time.

If your situation becomes more complex or ongoing, you may benefit from the Premium Support option.

Why this matters

Many professionals charge hundreds of pounds for this level of support.

AskEllie exists to make clear, structured guidance accessible to families who need it most.

Because when you’re dealing with schools, Local Authorities, or benefits —
getting it right matters.

Important

This is guidance and support — not legal representation.

AskEllie provides information based on:

  • The SEND Code of Practice

  • UK education law

  • Benefits processes and publicly available guidance

I cannot act on your behalf, attend meetings, or contact schools, Local Authorities, or the DWP directly.

You remain responsible for decisions and actions taken.

How support is delivered

All support is provided as a written response only.

This is intentional.

Written guidance allows you to:
👉 refer back to it anytime
👉 use it directly in emails, forms, or appeals
👉 take clear, structured action

You will also receive a structured questionnaire after purchase, designed to guide you through the right information so nothing important is missed.

All information you provide is treated confidentially and used only to prepare your personalised response.

Every purchase helps support the continued development of AskEllie — so more families can access clear, reliable support when they need it most.

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Jodileigh Coupe

I recently reached out to the team for help with an EHCP meeting. I was anxious and head a head full of questions I didn't know what to do with the an intense fear I would get it wrong or say something and it be misinterpreted. I filled out a quick 1 to 1 form and recieved the best response I could have wished for not only did I get useful information I got coaching statements that instantly put my mind at ease that I wasn't being dramatic or too intense. My points were valid and insightful. All around a massive help with respectful and genuine care for our situation. Thank you so much 5* all the way.

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Chloe

I felt so much more confident after this. It broke everything down in a way that made sense and helped me move forward without feeling overwhelmed. The extra follow-up made a big difference.

Advanced Private Support Response

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Terms & Conditions

Terms and Conditions – AskEllie

PLEASE READ THESE TERMS CAREFULLY BEFORE PURCHASING OR USING THIS SERVICE

By purchasing or using any services provided by AskEllie (operated by Oliver Lee), you agree to the following Terms.

1. About the Service

AskEllie provides guidance to parents and carers navigating:

  • SEND (Special Educational Needs and Disabilities)

  • EHCP processes

  • School and Local Authority issues

  • UK benefits (DLA, UC, Carer’s Allowance and related support)

Support is based on:

  • UK legislation and statutory guidance

  • The SEND Code of Practice

  • Recognised advocacy resources (e.g. IPSEA, SOS!SEN)

  • Practical experience

2. How the Service Works (AI-Assisted Support)

AskEllie operates using a hybrid AI-assisted model to deliver personalised support efficiently and at a lower cost.

This means:

  • Your information is processed using advanced AI systems and custom-built agents trained on relevant UK legislation, statutory guidance, and recognised support resources

  • AI is used to analyse, structure, and draft responses based on the information you provide

  • All outputs are reviewed, refined, and issued by AskEllie before being delivered to you

By purchasing or using this service, you acknowledge and agree that:

  • AI forms a core part of how the service is delivered

  • Responses may be partially generated using AI systems

  • While reviewed, responses may still contain errors, omissions, or misinterpretations

  • No guarantee is made that outputs will be fully accurate, complete, or up to date

You are responsible for:

  • Reviewing all content provided

  • Deciding how to use the information in your individual circumstances

This approach allows AskEllie to provide structured, personalised support at a significantly lower cost than traditional advisory services.

3. Nature of the Service

This service provides:

  • Written guidance

  • Suggested strategies

  • Template wording

This is not:

  • Legal advice

  • Medical advice

  • Financial advice

AskEllie:

  • Does not act as a solicitor or representative

  • Cannot contact or act on your behalf

  • Cannot guarantee outcomes

You remain fully responsible for all actions taken.

4. Delivery

  • Support is delivered in written format only

  • No live calls unless explicitly stated

  • Timeframes are not guaranteed

5. Payments & Refunds

  • All services are digital and personalised

  • Work begins shortly after purchase

Therefore:

  • No refunds once work has started

  • All sales are final

Refunds may be issued at our discretion only.

6. Your Responsibilities

You agree to:

  • Provide accurate and complete information

  • Only share documents you are authorised to share

  • Use the service responsibly

We are not responsible for outcomes based on incorrect or incomplete information.

7. Document Use & Risk

By submitting documents:

  • You confirm you have the right to share them

  • You accept they may be processed and summarised

AskEllie:

  • Does not guarantee secure transmission of data

  • Is not liable for risks inherent in online sharing

8. Document Uploads & Data Responsibility

As part of this service, you may choose to upload or share documents for review.

By doing so, you acknowledge and agree that:

  • You are solely responsible for any documents or information you submit

  • You confirm that you have the legal right and permission to share all content provided

  • You understand that documents may be processed using AI-assisted systems as part of the analysis and response generation process

  • This may include extracting, summarising, and structuring information to produce your personalised response

Important Data Warning

You are strongly advised to:

  • Remove or redact names, addresses, dates of birth, and any identifiable personal information before uploading

  • Avoid sharing highly sensitive or confidential information unless absolutely necessary

Any information you choose to provide is submitted at your own discretion and risk.

AskEllie:

  • Does not accept liability for any personal, sensitive, or confidential data you choose to upload

  • Is not responsible for misuse, exposure, or consequences arising from the submission of such information

  • Cannot guarantee that any digital system used in the process is completely secure

9. Intellectual Property

All outputs remain the property of AskEllie.

You are granted personal-use rights only.

You may not copy, sell, or distribute content.

10. Limitation of Liability

We do not guarantee:

  • Successful claims or appeals

  • Decisions by authorities

To the fullest extent permitted by law, AskEllie is not liable for:

  • Any loss or damages

  • Decisions made using the service

11. Third Parties

We are not responsible for:

  • Payment providers (Stripe, PayPal, Stan Store)

  • External organisations or decisions

12. Service Refusal

We may refuse or cancel services at any time.

13. Governing Law

England and Wales.

14. Updates

Terms may be updated at any time.

2. PRIVACY POLICY

(This is critical for GDPR compliance — especially because you're handling sensitive child/SEND data)

Privacy Policy – AskEllie

AskEllie respects your privacy and is committed to protecting your personal data.

1. What We Collect

We may collect:

  • Name and contact details

  • Information about your child’s needs

  • Documents you submit

  • Messages and support requests

This may include sensitive personal data.

2. How We Use Your Data

We use your data to:

  • Provide personalised guidance

  • Review and summarise documents

  • Generate responses

We do not use your data for:

  • Advertising

  • Selling to third parties

3. AI Processing

Your data may be processed using AI systems to:

  • Analyse information

  • Generate structured responses

This processing is:

  • Controlled

  • Purpose-limited

  • Reviewed before delivery

4. Legal Basis (UK GDPR)

We process your data under:

  • Consent (you submit it voluntarily)

  • Legitimate interest (to deliver the service)

5. Data Storage

  • We minimise storage wherever possible

  • Data is only retained as long as necessary

6. Data Sharing

We do not share your data except:

  • Where required by law

  • With essential service providers (e.g. payment platforms)

7. Your Rights

Under UK GDPR, you can:

  • Request access to your data

  • Request deletion

  • Request correction

8. Security

We take reasonable steps to protect your data.

However:

  • No system is 100% secure

  • You share data at your own risk

9. Contact

Email: hello@askellie.co.uk

3. AI TRANSPARENCY NOTICE (IMPORTANT)

(This is what really protects you if anyone challenges “AI use” later)

AI Transparency Notice – AskEllie

AskEllie uses advanced AI systems to support the delivery of its services.

How AI is Used

AI is used to:

  • Process and structure information

  • Draft responses based on your input

  • Apply relevant legal and guidance frameworks

Human Oversight

  • All outputs are reviewed before being provided

  • AI does not act independently

Limitations

AI systems:

  • May produce errors or omissions

  • Are not a substitute for professional advice

Your Responsibility

You must:

  • Review all outputs

  • Use your own judgement before acting

4. SIMPLE DISCLAIMER (USE ON SALES PAGE)

(Put this directly on Stan Store page — this is VERY important)

Disclaimer

AskEllie provides guidance only and is not a legal, medical, or financial service.
All responses are based on information provided and may involve AI-assisted drafting.
No outcomes are guaranteed.

Total :£29
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