CALLED & CARRIED LLC
TERMS & CONDITIONS
Governing All Products, Programs, and Services
Effective Date: April 8, 2026
Please read these Terms and Conditions carefully before purchasing or accessing any product, program, or service offered by Called & Carried LLC. By completing a purchase or accessing any content, you confirm that you have read, understood, and agreed to be bound by these terms in full.
1. THE PARTIES
These Terms and Conditions constitute a legally binding agreement between:
Company: Called & Carried LLC, a California limited liability company, operated by Liberty Santiago, Certified Proctor Gallagher Institute Consultant ('Company,' 'we,' 'us,' or 'our').
Client: The individual purchasing or accessing any product, program, or service offered by Called & Carried LLC ('Client,' 'you,' or 'your').
These Terms govern all transactions and interactions between the Company and the Client, regardless of how the purchase was initiated, including through Stan Store, social media, email, or any other channel.
2. PRODUCTS AND SERVICES COVERED
These Terms apply to all current and future products and services offered by Called & Carried LLC, including but not limited to:
Called & Carried — the 12-lesson digital coaching program
Any individual lessons, modules, or standalone digital products
Group coaching programs or masterclasses
1:1 private coaching engagements
Live or recorded workshops, intensives, or events
Certification or licensing programs for coaches
Any digital downloads, workbooks, audio files, or tools
Any future products or services offered under the Called & Carried LLC brand
Your purchase of any product or service constitutes your acceptance of these Terms in their entirety.
3. NO GUARANTEE OF RESULTS
Called & Carried LLC makes no guarantee, representation, or warranty of any kind regarding outcomes, results, transformation, income, or success of any nature.
Coaching, personal development programs, and educational content are inherently experiential. Results depend entirely on the Client's own effort, commitment, mindset, circumstances, and implementation. The Company's role is to provide tools, frameworks, curriculum, and guidance — not to produce specific outcomes on behalf of the Client.
By purchasing any product or service, Client expressly acknowledges and agrees that:
No specific result, transformation, income level, or life change has been promised or guaranteed by the Company or any representative of the Company.
Any testimonials, success stories, or examples shared by the Company represent individual experiences and are not a guarantee that Client will achieve the same or similar results.
Client assumes full personal responsibility for all decisions made during and after participation in any Called & Carried program or service.
Coaching is not a substitute for licensed mental health treatment, medical advice, legal counsel, or financial advisory services.
If Client is experiencing a mental health crisis, medical condition, or legal or financial emergency, Client is advised to seek appropriate licensed professional support.
4. REFUND POLICY — ALL SALES FINAL
ALL SALES ARE FINAL. Called & Carried LLC does not issue refunds, partial refunds, credits, or transfers under any circumstances once access to a digital product or program has been granted.
This policy applies without exception to:
Digital programs, courses, and lesson content
Workbooks, audio files, and downloadable resources
Group coaching programs and masterclasses
Certification and licensing programs
Any product delivered in digital format
Client expressly acknowledges and agrees that:
The no-refund policy applies regardless of whether Client has accessed, reviewed, or completed any portion of the purchased content.
The no-refund policy applies regardless of Client's personal circumstances, including but not limited to illness, injury, family emergency, financial hardship, change of schedule, change of mind, or inability to complete the program.
A desire to pause, delay, or discontinue study does not constitute grounds for a refund, credit, or transfer of any kind.
Reasonable personal circumstances, however sympathetic, do not create an exception to this policy.
Client has had sufficient opportunity to review program descriptions, sales pages, and any available preview content prior to purchase and has made an informed purchasing decision.
For 1:1 private coaching engagements, specific refund and cancellation terms will be outlined in a separate Coaching Services Agreement. In the event of conflict, the Coaching Services Agreement governs for 1:1 services only.
By completing your purchase, you confirm that you have read and understood this no-refund policy and agree to it without reservation.
5. INTELLECTUAL PROPERTY
All content created, developed, and delivered by Called & Carried LLC — including but not limited to lesson materials, workbooks, audio recordings, video recordings, scripts, frameworks, methodologies, affirmations, prayer tools, and any associated branding — is the exclusive intellectual property of Called & Carried LLC and Liberty Santiago.
Client is granted a limited, non-exclusive, non-transferable, personal license to access and use purchased content for their own personal development only. Client expressly agrees that they will not:
Copy, reproduce, distribute, or share any program content in whole or in part without written permission from Called & Carried LLC
Teach, train, or facilitate Called & Carried curriculum or methodology without an active, signed licensing or certification agreement with Called & Carried LLC
Record, screenshot, or capture any live session content without prior written consent
Resell, sublicense, or otherwise commercialize any Called & Carried content or materials
Use the Called & Carried name, brand, logo, or methodology to market or promote any competing service
Violation of these intellectual property terms may result in immediate termination of access without refund and may subject Client to legal action including claims for damages.
6. CONFIDENTIALITY AND COMMUNITY STANDARDS
Called & Carried programs may include group coaching environments, community spaces, or live sessions where participants share personal information. Client agrees to:
Maintain strict confidentiality of all personal information shared by other participants in any group setting
Refrain from recording, sharing, or discussing other participants' personal disclosures outside of the program environment
Engage respectfully and constructively in all community spaces associated with Called & Carried
The Company reserves the right to remove any Client from a group program or community space without refund if their conduct is deemed disruptive, disrespectful, or harmful to other participants.
7. DISCLAIMER OF WARRANTIES
Called & Carried LLC provides all products and services on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Company does not warrant that program content will be error-free, uninterrupted, or free of technical issues. In the event of a technical failure that prevents access to purchased content, the Company's sole obligation is to restore access or provide an alternative means of delivery.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by California law, Called & Carried LLC's total liability to Client for any claim arising out of or related to any product or service shall not exceed the total amount paid by Client for the specific product or service giving rise to the claim.
In no event shall Called & Carried LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, loss of opportunity, emotional distress, or any other intangible loss, even if the Company has been advised of the possibility of such damages.
9. DISPUTE RESOLUTION AND MEDIATION
The Company and Client agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or any Called & Carried product or service through good faith communication before pursuing formal legal action.
If informal resolution is unsuccessful, both parties agree to participate in at least one session of professional mediation in the State of California before initiating any lawsuit or legal proceeding. The cost of mediation shall be shared equally between the parties unless otherwise agreed in writing.
If mediation fails to resolve the dispute, any legal action shall be governed by the laws of the State of California, and Client consents to the exclusive jurisdiction of the courts located in Stanislaus County, California.
Client waives any right to participate in a class action lawsuit or class-wide arbitration against Called & Carried LLC. All claims must be brought in Client's individual capacity only.
10. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute not resolved through mediation shall be subject to the exclusive jurisdiction of the state and federal courts located in Stanislaus County, California.
11. MODIFICATIONS TO THESE TERMS
Called & Carried LLC reserves the right to update or modify these Terms and Conditions at any time. Updated Terms will be posted on our Stan Store and website with a revised effective date. Continued use of or access to any Called & Carried product or service following the posting of updated Terms constitutes Client's acceptance of the revised Terms.
It is Client's responsibility to review these Terms periodically. If Client does not agree to any updated Terms, Client should discontinue use of all Called & Carried products and services.
12. ENTIRE AGREEMENT
These Terms and Conditions, together with any applicable Coaching Services Agreement or program-specific agreement signed by Client, constitute the entire agreement between Called & Carried LLC and Client with respect to the subject matter herein. These Terms supersede all prior communications, representations, or agreements, whether written or oral.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall otherwise remain in full force and effect.
13. CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact:
Called & Carried LLC
Liberty Santiago, Authorized Member
Email: hello@calledcarried.com
State of Formation: California
Response time for written inquiries is typically 3-5 business days.
ACKNOWLEDGMENT OF TERMS
By purchasing any product or service from Called & Carried LLC, Client acknowledges that they have read these Terms and Conditions in their entirety, understand them, and agree to be bound by them. Client further acknowledges that no representative of Called & Carried LLC has made any guarantee of results or transformation, and that Client is entering into this agreement voluntarily and with full understanding of the no-refund policy.
Purchasing constitutes your digital signature and binding acceptance of these Terms.