PART 1- TERMS AND CONDITIONS
ContentSpecialist | PERSONA Plus | Dr Claudia De Luca
Effective date: 19 October 2026
Last updated: 19 October 2026
1. Introduction and Acceptance
Welcome to ContentSpecialist, PERSONA Plus and Dr Claudia De Luca, operated by Claudia De Luca, an Australian sole trader (collectively referred to as "the Business", "we", "us" or "our").
These Terms and Conditions ("Terms") govern access to and use of our websites, Stan Store storefront, digital products, educational resources, books, online courses, workshops, webinars, coaching, mentoring, consulting services and related offerings.
By purchasing a product, registering for a service, downloading a resource or otherwise using our services, you agree to the Terms applicable to that activity, subject to applicable consumer protection laws.
Where acceptance is required at checkout or registration, you will be asked to confirm your agreement through an appropriate acknowledgement mechanism.
Our Privacy Policy explains how we collect, use, store, disclose and protect personal information and should be read alongside these Terms.
Nothing in these Terms excludes, restricts or modifies rights or protections that cannot lawfully be excluded under applicable consumer protection legislation.
1.1 Electronic Communications and Agreements
Where permitted by applicable law, we may provide order confirmations, invoices, receipts, access instructions, service notices and contractual communications electronically using the contact details you supply.
You agree to provide accurate contact information and keep your email address reasonably up to date.
Electronic acknowledgement, including an affirmative checkout checkbox, may constitute evidence of agreement where legally valid.
Where required by law, we will provide applicable contractual information and confirmation of the agreement in a durable form, such as email.
Consent to receive marketing communications remains separate from acceptance of these Terms.
Electronic acceptance does not waive statutory consumer rights.
2. Business Identity and Contact Information
The products and services covered by these Terms are provided by Claudia De Luca, an Australian sole trader operating under the registered business names ContentSpecialist and PERSONA Plus, and the professional brand Dr Claudia De Luca.
Legal business owner: Claudia De Luca
Business structure: Sole trader
Registered business names: ContentSpecialist and PERSONA Plus
Professional brand: Dr Claudia De Luca
Australian Business Number (ABN): 87 223 840 918
Business address: 9 Studio Drive, Eastgardens, NSW 2036, Australia
Website: https://www.contentspecialist.co
Email: info@contentspecialist.com.au
References to "the Business", "we", "us" or "our" refer to Claudia De Luca trading as ContentSpecialist and PERSONA Plus, including activities conducted under the professional brand Dr Claudia De Luca.
All products and services offered under these brands are operated by the same sole trader unless expressly stated otherwise.
3. Scope of Products and Services
Our offerings may include:
Free ebooks, guides, templates, checklists and downloadable educational resources.
Paid ebooks, digital publications and downloadable products.
Online courses, recorded lessons, educational programmes and learning materials.
Live workshops, webinars, masterclasses and group learning sessions.
Individual coaching, mentoring and professional development sessions.
Career development, personal branding, leadership and growth-related services.
Business consulting, marketing consulting and educational consulting.
Books and other physical products, where offered.
Memberships, subscriptions or recurring services, where expressly offered.
Other educational, professional or digital products introduced from time to time.
Specific product descriptions, inclusions, pricing, access arrangements and conditions will be presented on the relevant product page, booking confirmation or written service agreement.
Where a product-specific agreement conflicts with these Terms, the more specific agreement will govern the relevant service, except where mandatory consumer law requires otherwise.
4. Eligibility and Permitted Use
Our products and services are primarily intended for adults and individuals seeking educational, career, business or personal development resources.
By making a purchase or registering for a service, you confirm that you have the legal capacity to enter into the relevant agreement.
Individuals below the age of legal majority in their jurisdiction must obtain any parental or guardian authorisation required by applicable law.
You agree to provide accurate information where reasonably necessary for purchases, registrations, communications and service delivery.
You must not use our products, websites or services for unlawful, fraudulent, abusive or otherwise prohibited activities.
We reserve the right to decline or discontinue service where reasonably necessary to prevent fraud, unlawful conduct, security risks or serious breaches of these Terms, subject to applicable consumer rights.
5. Free Ebooks and Complimentary Resources
We may provide free ebooks, guides, templates, educational materials or other digital resources through Stan Store or other authorised platforms.
To access a free resource, you may be asked to provide information such as your name and email address.
This information may be used to deliver the requested resource, provide necessary service-related communications and administer the transaction or registration.
Downloading a free resource does not automatically constitute consent to receive promotional emails.
Where required, consent to marketing communications will be requested separately through an optional, unchecked checkbox or another legally valid consent mechanism.
You may decline optional marketing consent without losing access to a free resource advertised as available without a marketing subscription.
Unless otherwise stated, free resources are provided for individual, non-commercial educational use.
You may not resell, redistribute, reproduce or commercially exploit these resources without our prior written permission, except as permitted by applicable law.
6. Email Marketing and Promotional Communications
We may offer customers and visitors the opportunity to subscribe to newsletters, educational updates and promotional communications.
These communications may include information about career development, personal growth, books, ebooks, digital publications, online courses, educational programmes, workshops, webinars, masterclasses, coaching, consulting, professional services, new products, launches, special offers and business updates.
Marketing communications may be sent under ContentSpecialist, PERSONA Plus or Dr Claudia De Luca, provided this is clearly disclosed when consent is requested.
6.1 Optional Consent
Where consent is required, marketing subscription will be voluntary and separate from acceptance of these Terms.
Marketing checkboxes will not be pre-selected.
We will not treat mandatory acceptance of these Terms as automatic permission to send promotional emails.
6.2 Unsubscribing
You may unsubscribe from promotional emails at any time using the unsubscribe mechanism included in the relevant communication or by contacting:
info@contentspecialist.com.au
We will process unsubscribe requests in accordance with applicable legal requirements.
Unsubscribing from marketing communications does not necessarily prevent essential transactional messages relating to purchases, account access, product delivery or requested services.
6.3 International Marketing Requirements
We aim to comply with applicable electronic marketing requirements, including, where relevant:
Australia's Spam Act 2003.
The EU General Data Protection Regulation (GDPR) and applicable electronic communications rules.
The UK GDPR and Privacy and Electronic Communications Regulations (PECR).
The United States CAN-SPAM Act.
Canada's Anti-Spam Legislation (CASL).
Other applicable national or regional marketing laws.
The legal basis for sending a particular communication will depend on the recipient's jurisdiction and the circumstances in which their information was collected.
Further information is available in our Privacy Policy.
7. Product Information and Availability
We aim to describe our products and services accurately, including their principal features, intended purposes, prices and delivery arrangements.
Product descriptions, images, previews and promotional materials are intended to help customers make informed purchasing decisions.
We may update, improve or discontinue products and services from time to time.
For products already purchased, any material change affecting contracted features, access or delivery will be handled in accordance with the relevant agreement and applicable consumer law.
We do not guarantee that every product or service will remain available indefinitely unless a specific availability period or continuing access commitment has been expressly provided.
8. Prices, Currencies and Taxes
Prices will be displayed on the relevant product page or communicated in a written quotation or agreement before purchase.
Prices may be presented in Australian dollars or another currency, depending on the product, platform settings or customer's location.
The applicable currency and final payable amount will be shown during checkout.
Taxes, including GST, VAT, sales taxes or other applicable charges, will be disclosed or calculated as required by law.
For international purchases, additional currency conversion charges or financial institution fees may apply.
We are not responsible for fees independently imposed by a customer's bank or payment provider, except where applicable law provides otherwise.
We may change prices prospectively. Price changes will not retrospectively alter completed purchases or existing contractual commitments unless expressly agreed and legally permitted.
9. Orders and Payment Processing
Purchases may be processed through Stan Store and its supported third-party payment service providers.
Customers agree to provide accurate payment and billing information and to use payment methods they are authorised to use.
An order confirmation or payment receipt may be issued electronically.
Where an order cannot be fulfilled because of an error, technical problem, suspected fraud or product unavailability, we will take appropriate steps to resolve the issue, which may include providing a refund.
We reserve the right to refuse or cancel transactions where reasonably necessary and legally permitted.
Payment information may be handled directly by third-party payment providers under their applicable terms and privacy policies.
We do not ordinarily collect or store customers' complete payment card information ourselves.
9.1 Payment Plans and Instalments
Where a fixed-price product or service is offered through instalments, the relevant checkout page or written agreement will disclose the total price, deposit (if any), instalment amounts, payment dates, accepted payment methods and applicable cancellation conditions before purchase.
A payment plan for a fixed-price product or service is not automatically a cancellable subscription.
Customers agree to make scheduled payments in accordance with the agreed payment plan, subject to applicable contractual and statutory rights.
Outstanding instalments remain payable only to the extent that the underlying agreement remains legally enforceable.
Nothing in this provision prevents customers from exercising applicable statutory cancellation, refund or consumer guarantee rights.
9.2 Failed Payments
If an authorised payment fails, we may:
Notify the customer of the unsuccessful transaction.
Request updated payment information.
Provide a reasonable opportunity to resolve the payment issue.
Attempt further collection through the authorised payment provider, where permitted.
Temporarily suspend access to unpaid services where proportionate, previously disclosed and legally permitted.
We will not impose undisclosed administrative fees.
Any suspension or restriction will be proportionate to the circumstances and will not remove a customer's statutory rights or remedies.
9.3 Chargebacks and Payment Disputes
If you identify an unauthorised, duplicate or incorrect charge, we encourage you to contact us at info@contentspecialist.com.au so that we can investigate and attempt to resolve the issue promptly.
Customers retain the right to contact their bank, payment provider, consumer protection authority or other legally available dispute-resolution service.
We may provide relevant transaction records to payment processors, investigate suspected fraudulent transactions and challenge payment disputes where there are reasonable grounds to do so.
We may take proportionate and lawful action in cases of demonstrated fraud or deliberate payment abuse.
Initiating a legitimate, good-faith chargeback does not automatically constitute a breach of these Terms or remove any statutory consumer rights.
10. Digital Product Delivery and Access
Digital products may be delivered through electronic download links, email delivery, Stan Store, online learning platforms or other delivery methods specified at purchase.
Delivery arrangements will be described on the relevant product page or in the purchase confirmation.
Customers are responsible for providing a valid email address and maintaining reasonably suitable equipment, software and internet access where these requirements have been clearly disclosed.
If a purchased digital product is not delivered or cannot be accessed as described, customers should contact us so that we can investigate and provide an appropriate remedy.
Any stated access period will apply, subject to mandatory consumer rights.
Where lifetime access is expressly advertised, the meaning, scope and limitations of that commitment must be clearly specified in the relevant product description.
10.1 Product Updates and New Editions
We may periodically update, correct, improve or expand existing digital products.
Unless expressly stated in the relevant product description, purchasing an existing product does not automatically include access to separately marketed new courses, substantial new editions, successor programmes or additional products.
Where updates are expressly included in the purchase, we will honour those commitments in accordance with the relevant agreement and applicable consumer law.
We reserve the right to create and sell new standalone products covering similar subjects, provided that doing so does not remove contracted features or access rights from existing customers.
10.2 Platform Changes and Migration
We may change the hosting platform, learning management system or delivery method used for our digital products for legitimate operational, technical or commercial reasons.
Where a planned migration requires customer action or materially affects purchased access, we will aim to provide at least 30 days' advance notice where reasonably practicable.
Where appropriate, we will provide instructions or alternative access arrangements without additional charges for content already included in the customer's purchase.
Any material changes affecting contractual rights will be handled in accordance with the relevant agreement and applicable consumer protection laws.
10.3 Product Discontinuation and Business Closure
If we plan to discontinue a hosted digital product or cease the relevant business operations, we will, where reasonably practicable and legally permitted:
Provide reasonable advance notice to affected customers.
Offer an opportunity to download eligible purchased materials where technically and legally possible.
Consider alternative access arrangements where appropriate.
Honour applicable contractual obligations and statutory remedies.
Not all hosted content can be made downloadable due to licensing, technical or intellectual property restrictions.
Any promise of lifetime access will be interpreted consistently with the representations made at the time of purchase and applicable consumer law.
This provision does not authorise the early withdrawal of contracted access without an appropriate remedy where one is legally required.
11. Intellectual Property and Licensing
Unless otherwise indicated, the content of our products, websites, publications and services is owned by us or used under an appropriate licence.
Protected materials may include ebooks, books, course materials, presentations, videos, recordings, audio content, worksheets, templates, educational resources, frameworks, methodologies, original written content, brand names, logos, graphics, designs, website content and digital publications.
All applicable intellectual property rights are reserved.
11.1 Personal-Use Licence
Unless a different licence is expressly provided, purchasing or downloading a digital product grants you a limited, non-exclusive, non-transferable licence to access and use the product for your own personal or internal professional learning purposes.
Ownership of intellectual property is not transferred to the customer.
11.2 Prohibited Activities
Without our prior written authorisation, you must not:
Resell or commercially distribute our digital products.
Upload purchased materials to public file-sharing websites.
Share individual-access course credentials with unauthorised users.
Reproduce substantial portions of our materials for commercial exploitation.
Remove copyright notices or misrepresent authorship.
Present our proprietary materials as your own original work.
These restrictions do not prevent uses permitted by applicable copyright exceptions, statutory rights or a separate written licence.
11.3 Business and Institutional Licences
Organisations wishing to distribute materials to employees, students, clients or other third parties may need an institutional or commercial licence.
Please contact us to discuss the appropriate permission or licensing arrangement.
11.4 Protection of Name, Image, Voice and AI Likeness
Except with our prior written authorisation or where permitted by applicable law, customers and users must not use the name, photograph, image, voice, likeness, recordings or other identifiable personal attributes of Dr Claudia De Luca, or the identity and branding of ContentSpecialist or PERSONA Plus, to create or distribute deceptive impersonations, synthetic endorsements, voice clones, deepfakes or misleading AI-generated representations.
Prohibited activities may include:
Creating deceptive AI-generated videos, audio recordings or images impersonating Dr Claudia De Luca.
Cloning or synthetically reproducing her voice for misleading or unauthorised commercial purposes.
Creating false endorsements or promotional materials implying an association with our brands.
Using our branding or identifiable content to misrepresent authorship, sponsorship, approval or participation.
Using protected materials in AI systems in ways that infringe applicable intellectual property or other legal rights.
These restrictions do not prohibit lawful commentary, criticism, reporting, parody or other legally protected uses.
We reserve the right to pursue remedies available under applicable intellectual property, consumer protection, privacy, passing-off or other relevant laws.
12. Online Courses, Workshops and Educational Programmes
Our courses, workshops, webinars and masterclasses are designed to provide educational and professional development opportunities.
Product descriptions will specify relevant features, which may include:
Learning objectives and subject matter.
Delivery format.
Session dates or access periods.
Recorded or live participation.
Materials included.
Assessment or participation requirements, where applicable.
Any certificates or statements of participation offered.
Unless expressly stated otherwise, participation does not result in an accredited academic qualification, professional registration or government-recognised certification.
Any professional development certificate or completion document will be described accurately.
We may make reasonable changes to facilitators, schedules, delivery arrangements or learning activities where necessary.
Where a material change substantially affects the service purchased, customers will be offered an appropriate remedy consistent with applicable law.
13. Coaching, Mentoring and Consulting Services
We may offer individual or group coaching, mentoring, professional development and consulting services.
The scope of these services will be described in the relevant booking information, proposal or written agreement.
These services may involve career planning, leadership development, personal branding, business strategy, marketing, educational consulting or other professional topics.
13.1 Nature of Services
Our services are educational, advisory and developmental in nature.
They do not constitute medical treatment, psychological therapy, psychiatric treatment, legal advice, regulated financial advice or another licensed professional service unless expressly stated and provided by an appropriately qualified and authorised professional.
13.2 Client Responsibilities
Clients are responsible for their own decisions, actions and implementation of recommendations.
Clients agree to provide relevant and accurate information and participate respectfully in agreed activities.
13.3 Results and Outcomes
We do not guarantee particular employment outcomes, salary increases, promotions, business revenue, personal transformation or other specific results.
Individual outcomes depend on factors including personal circumstances, experience, effort, market conditions and decisions made by third parties.
Any testimonials or examples represent individual experiences and do not constitute guarantees of future outcomes.
13.4 Additional Agreements
Specific consulting or coaching engagements may be governed by a separate written agreement covering deliverables, confidentiality, fees, intellectual property, scheduling and cancellation arrangements.
14. Live Appointments and Professional Services
At present, live appointments, individual coaching sessions, mentoring appointments and consulting bookings are not offered for direct purchase through our Stan Store.
Where these services are offered through our website, direct enquiries or another authorised booking process, their specific booking, payment, cancellation and rescheduling conditions will be communicated before the customer enters into a binding agreement.
Submission of an appointment request does not automatically guarantee acceptance or confirmation of the booking.
Any applicable cancellation or rescheduling conditions will be subject to relevant consumer protection laws.
15. Refunds, Cancellations and Consumer Rights
15.1 General Refund Policy
All purchases of digital products, including ebooks, downloadable guides, templates, digital publications, recorded educational materials and online courses, are generally considered final once the digital content has been supplied or access has been provided.
We do not offer voluntary refunds or exchanges for change of mind, accidental purchases, failure to read product descriptions or a customer's decision not to use the purchased materials, except where otherwise expressly agreed.
This policy does not exclude, restrict or modify any refund, cancellation, withdrawal or other consumer rights that apply under relevant legislation.
15.2 Australian Customers
Australian customers are protected by the Australian Consumer Law, including applicable consumer guarantees.
Where a digital product or service does not meet a statutory consumer guarantee, customers may be entitled to a refund, replacement, repair, cancellation, compensation or another remedy depending on the circumstances.
Nothing in our general no-change-of-mind-refund policy overrides these rights.
15.3 European Union Customers
EU consumers may have statutory withdrawal rights for qualifying distance purchases, including a withdrawal period of 14 days in many circumstances.
For digital content supplied immediately and not on a tangible medium, the statutory withdrawal right may be lost only where the applicable legal requirements are satisfied, including the customer's prior express consent to immediate performance, acknowledgement of the resulting loss of the withdrawal right and any required contractual confirmation.
Where these requirements have not been satisfied, the customer may retain the applicable statutory withdrawal right.
Rights relating to faulty or non-conforming digital content remain unaffected.
15.4 United Kingdom Customers
UK customers retain applicable rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
For qualifying digital content, cancellation rights may be affected by immediate delivery only where the necessary consent, acknowledgement and confirmation requirements have been met.
Customers retain applicable statutory remedies for faulty or non-conforming digital content.
15.5 United States Customers
Purchases are generally final and non-refundable for change of mind, except where a refund or cancellation is required by applicable federal or state law or has been expressly offered.
Any mandatory consumer rights remain unaffected.
15.6 Canadian Customers
Purchases are generally final and non-refundable for change of mind, subject to applicable federal and provincial consumer protection laws.
Customers retain any statutory rights relating to online contract cancellation, non-delivery, misrepresentation, defective products or other legally recognised circumstances.
15.7 Customers in Other Countries
International customers retain any mandatory refund, withdrawal, cancellation or consumer guarantee rights provided by applicable local law.
Our general no-change-of-mind-refund policy applies only to the extent permitted by those laws.
15.8 Refund Enquiries
Customers who believe they are entitled to a refund or other statutory remedy may contact:
info@contentspecialist.com.au
Please include your name, order number or purchase confirmation, product purchased, purchase date and a description of the issue.
We will assess requests in accordance with applicable consumer protection legislation.
16. Subscriptions and Recurring Payments
Where we offer a subscription, membership or recurring-payment product, the relevant checkout page will disclose:
The amount and currency charged.
Billing frequency.
What is included.
The initial subscription period, if applicable.
Any automatic renewal arrangements.
How to cancel.
When cancellation takes effect.
Any legally required renewal notices or cancellation rights.
Recurring charges will not be imposed without the authorisation required by applicable law.
Customers may cancel subscriptions through the method specified at purchase or by contacting us where that method is available.
Cancellation will be processed in accordance with the disclosed terms and applicable consumer protection requirements.
This section applies only to products or services expressly offered on a recurring-payment basis.
17. Acceptable Conduct and Platform Use
Customers and users agree not to:
Engage in unlawful or fraudulent activities.
Interfere with website security or functionality.
Attempt unauthorised access to accounts or restricted content.
Distribute malware or harmful software.
Harass, threaten or abuse our staff, facilitators or other participants.
Infringe intellectual property or privacy rights.
Misuse purchased materials contrary to their licence.
We may take reasonable and proportionate action in response to serious violations, including restricting access or terminating participation where legally permitted.
Any restriction or termination will be subject to applicable contractual and consumer rights.
17.1 Fair Suspension and Termination Procedures
Where a customer materially breaches these Terms, we may provide written notice identifying the concern and, where reasonable, an opportunity of at least five business days to respond or remedy the breach.
Serious fraud, threats, unlawful redistribution of protected materials, significant security risks or other urgent misconduct may justify immediate proportionate protective action.
Before restricting or terminating access, we will consider the seriousness of the conduct, relevant contractual obligations and applicable consumer rights.
Termination does not extinguish accrued statutory remedies, lawful refund entitlements or obligations that by their nature continue, including confidentiality and intellectual property obligations.
18. Third-Party Platforms and Services
Our products and services may be delivered or supported through third-party platforms, including Stan Store, payment providers, video-conferencing services, learning platforms and social media networks.
These providers may have their own terms, privacy policies and technical requirements.
We are not responsible for the independent actions or services of third parties outside our reasonable control.
However, we remain responsible for our own contractual and statutory obligations to customers, including where applicable law makes us responsible for goods or services supplied through third-party platforms.
Customers should review relevant third-party terms when using those services.
19. Privacy and Personal Information
We collect and process personal information in accordance with our Privacy Policy and applicable privacy and data protection laws.
Information may be collected when customers:
Download free resources.
Make purchases.
Register for courses or events.
Subscribe to marketing communications.
Book coaching or consulting services.
Contact us.
Interact with our websites or digital storefront.
Our Privacy Policy explains the categories of personal information collected, purposes of processing, relevant service providers, international transfers, retention practices and available privacy rights.
Our Privacy Policy is provided separately and may be made available through our website or Stan Store.
Acceptance of these Terms does not replace separate consent where consent is legally required for a specific data-processing or marketing activity.
20. Educational and Professional Disclaimers
Our content is intended for general information, education and professional development.
Although we aim to provide accurate and useful information, we do not warrant that every resource will be suitable for every individual's circumstances.
Career, business, leadership and personal development decisions should be made with consideration of individual circumstances and, where appropriate, independent professional advice.
We do not guarantee employment, promotion, business profitability, investment returns, academic success or any other specific result.
References to neuroscience, psychology, wellbeing or behaviour are provided for general educational purposes unless a service is expressly described otherwise.
Such information is not a substitute for individual assessment or treatment by a qualified healthcare professional.
Nothing in this section excludes liability for misleading representations, failure to exercise legally required care and skill, or other liabilities that cannot lawfully be excluded.
21. Artificial Intelligence, Academic Integrity and Responsible Use
21.1 Use of Artificial Intelligence in Our Products and Services
ContentSpecialist, PERSONA Plus and Dr Claudia De Luca may use artificial intelligence (AI) and other digital technologies to support certain aspects of content development, research assistance, editing, design, administration, educational activities and service delivery.
Where AI-assisted tools are used, we aim to apply appropriate human oversight, professional judgement and quality-control processes.
Although we endeavour to provide accurate, relevant and reliable information, AI-assisted content may contain errors, omissions, inaccuracies or outdated information.
Customers are encouraged to exercise independent judgement and verify information before relying on it for important academic, professional, business, financial or personal decisions.
We do not guarantee that AI-assisted content will be entirely error-free or suitable for every individual circumstance.
Nothing in this section excludes any applicable statutory consumer guarantees or remedies.
21.2 Intellectual Property and AI-Generated Reproduction
Unless expressly authorised in writing or permitted by applicable law, customers must not use our proprietary materials to:
Train, fine-tune or develop commercial AI models or datasets.
Reproduce, substantially replicate or commercially redistribute our copyrighted materials through generative AI systems.
Create and distribute unauthorised derivative products that reproduce protected elements of our materials.
Upload confidential, restricted or licensed materials to public AI platforms where doing so would breach intellectual property, confidentiality or contractual obligations.
Misrepresent AI-generated reproductions of our content as independently developed original work.
These restrictions apply only to the extent permitted by applicable intellectual property, contract and consumer protection laws.
21.3 Plagiarism and Academic Integrity
Our educational materials are intended to support learning, professional development and the ethical application of knowledge.
Customers, learners and participants must not present our copyrighted materials, original frameworks, written content or other protected works as their own original creations without appropriate attribution or permission.
Where our resources are used in academic or professional settings, users are responsible for complying with the academic integrity, citation, referencing and AI-use requirements of their institution, employer or professional organisation.
Plagiarism, contract cheating, unauthorised reproduction and deliberate misrepresentation of authorship are not permitted in connection with our educational programmes or services.
21.4 Responsible Use of AI by Customers
Customers may use AI tools to support their personal learning and understanding of our educational materials, provided that such use:
Complies with applicable law and these Terms.
Does not infringe our intellectual property rights.
Does not involve unauthorised redistribution of protected materials.
Respects confidentiality and privacy obligations.
Complies with relevant academic or professional integrity requirements.
Using AI tools for personal learning does not automatically grant permission to reproduce, publish, resell or commercially exploit our proprietary content.
21.5 No Guarantee of AI Detection or Originality Assessments
We do not guarantee that AI-detection, plagiarism-detection or automated originality assessment tools are fully accurate or capable of conclusively determining whether content was created by a human or an AI system.
Any such tools used in our educational or consulting activities will be treated as supporting indicators rather than definitive proof of misconduct.
Where an assessment of suspected misconduct is undertaken as part of a service, we will apply appropriate professional judgement and any applicable procedural requirements.
21.6 Professional and Educational Responsibility
Customers remain responsible for how they use information, recommendations, templates, learning materials and AI-assisted outputs provided through our products or services.
Our educational resources do not replace independent professional advice or institutional requirements.
We are not responsible for a customer's independent plagiarism, academic misconduct, unauthorised AI use or infringement of third-party rights, except to the extent that liability cannot lawfully be excluded.
Nothing in this section limits mandatory consumer rights or our legal responsibility for the products and services we supply.
22. Testimonials and Customer Feedback
We may publish testimonials, reviews and feedback where we have an appropriate legal basis and any necessary permission.
Testimonials reflect individual experiences and should not be interpreted as typical or guaranteed outcomes.
We will not knowingly publish materially misleading testimonials or misrepresent the nature of customer experiences.
Customers who provide feedback retain any rights that cannot lawfully be transferred or waived.
Any licence to reproduce customer-submitted content will be limited to the permissions expressly provided or otherwise lawfully obtained.
23. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for losses arising solely from circumstances beyond our reasonable control or from a customer's independent decisions where no legal responsibility attaches to us.
We do not accept liability for indirect or consequential losses to the extent that such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies:
Mandatory consumer guarantees or remedies.
Liability for fraud or fraudulent misrepresentation.
Liability for death or personal injury where exclusion is prohibited.
Liability arising from wilful misconduct where exclusion is prohibited.
Any other right or liability that cannot lawfully be excluded or limited.
Where applicable law permits a limitation of liability, any limitation will operate only to the extent legally enforceable.
These Terms do not impose a blanket financial cap on statutory consumer remedies.
24. Limited Customer Indemnification
To the extent lawful and reasonable, a customer acting in a business capacity agrees to reimburse us for direct, reasonably foreseeable losses and reasonable external costs finally determined or agreed to arise from that customer's:
This obligation does not apply to losses caused or contributed to by our negligence, breach of contract, unlawful conduct or failure to meet statutory obligations.
We will take reasonable steps to mitigate losses.
This provision does not require consumers to indemnify us merely for using a product, making a complaint or exercising legal rights.
Any indemnification obligation is subject to applicable unfair contract terms legislation and other mandatory legal protections.
25. Events Beyond Reasonable Control
We are not responsible for delays or failures caused by events beyond our reasonable control to the extent permitted by applicable law.
Such events may include natural disasters, significant infrastructure failures, government restrictions, major platform outages or other exceptional circumstances.
Where an event affects service delivery, we will take reasonable steps to communicate with affected customers and provide appropriate alternatives or remedies.
This provision does not remove mandatory rights to cancellation, refunds or other remedies.
26. Complaints and Dispute Resolution
If you experience a problem with a purchase, product or service, please contact us first so that we can attempt to resolve the matter.
Email: info@contentspecialist.com.au
Please provide sufficient information to identify the transaction and explain your concern.
We will review complaints fairly and respond within a reasonable timeframe.
Customers retain the right to seek assistance from applicable consumer protection authorities, regulators, courts or legally available dispute-resolution bodies.
Nothing in these Terms requires a consumer to waive mandatory rights or remedies available under applicable law.
27. Governing Law and International Consumer Protections
These Terms are governed by the laws of New South Wales, Australia, subject to applicable mandatory consumer protection laws.
Where a customer resides outside Australia, this governing-law provision does not deprive that customer of mandatory protections that apply under the laws of their country or region.
In particular, consumers in the European Union, United Kingdom, United States, Canada and other jurisdictions may retain non-waivable statutory rights concerning purchases, digital content, distance contracts, unfair contract terms and consumer remedies.
Any dispute-resolution or jurisdictional arrangements will apply only to the extent permitted by the laws governing the relevant transaction.
Nothing in these Terms requires a consumer to surrender the protection of mandatory local laws or prevents them from bringing proceedings in a court where they have a non-waivable legal right to do so.
28. Affiliate Marketing, Sponsorships and Third-Party Recommendations
We may receive fees, commissions, products, services or other benefits in connection with sponsored content, affiliate links, referrals, promotional partnerships or commercial collaborations.
Where required by applicable advertising, consumer protection or platform rules, we will clearly and prominently disclose material commercial relationships.
Relevant disclosures should appear alongside the recommendation, endorsement or advertisement and not solely within these Terms.
References to third-party products, services, tools or platforms do not automatically constitute a guarantee of quality, suitability, availability or results.
Third-party products and services may be subject to their own terms, conditions and privacy policies.
Nothing in this section removes our responsibility for representations we make or any obligations imposed by applicable consumer protection legislation.
29. Community Participation and User-Generated Content
Where we provide online forums, course discussion areas, membership communities, social media groups, comments or similar interactive features, participants are expected to communicate respectfully and responsibly.
Participants must not:
Harass, bully, threaten or discriminate against other participants.
Share another person's confidential or private information without authorisation.
Publish unlawful, defamatory or infringing content.
Engage in spam or excessive unsolicited commercial promotion.
Impersonate another individual or organisation.
Interfere with platform security or functionality.
Participants retain ownership of their original submissions.
By submitting content to a community feature, participants grant us a limited, non-exclusive licence to host, reproduce and display that content for the period reasonably necessary to operate and moderate the relevant community.
Separate permission will be sought before identifiable customer submissions are used for advertising or testimonials where legally required.
We may moderate, restrict or remove content and take proportionate action against serious misconduct, subject to applicable law.
We do not guarantee continuous monitoring of all community content but will respond reasonably to reports of misuse.
30. Accessibility and Reasonable Accommodations
We aim to make our digital content, communications and educational services reasonably accessible.
Where practicable, customers and participants may request alternative formats, reasonable adjustments or accessibility assistance by contacting:
info@contentspecialist.com.au
We will consider requests individually, taking into account the nature of the service, available technology, feasibility and applicable legal obligations.
We do not represent that every third-party platform or resource satisfies a particular accessibility standard unless expressly verified and stated.
Nothing in this section limits rights under applicable disability discrimination, accessibility or consumer protection legislation.
31. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, technology, operating practices or legal requirements.
Updated Terms will be published on our website or relevant digital storefront with a revised effective date.
Changes will generally apply prospectively.
Where an existing contract is affected by a proposed material change, we will provide any notice, choice or consent required by the agreement or applicable law.
We will not use changes to these Terms to retrospectively remove accrued consumer rights or impose unlawful contractual obligations.
32. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, where legally permitted.
The remaining provisions will continue to apply to the extent that they remain lawful and enforceable.
33. Entire Agreement
These Terms, together with the relevant product description, applicable booking or service agreement, and any other terms expressly incorporated into the transaction, constitute the agreement governing the relevant purchase or service.
Nothing in this section excludes representations, rights or remedies that cannot lawfully be excluded, including rights arising from misleading or deceptive conduct.
34. Final Disclaimer — Educational, Informational and Professional Development Purposes
All content, products, services and resources provided by Claudia De Luca, operating under the registered business names ContentSpecialist and PERSONA Plus and the professional brand Dr Claudia De Luca, are intended for general educational, informational, training, guidance and professional or personal development purposes.
This includes ebooks, books, digital publications, downloadable resources, templates, online courses, workshops, webinars, educational videos, articles, training materials, coaching resources, consulting materials and any content developed or supported through artificial intelligence technologies.
Our products and services are designed to support learning, informed decision-making, skill development, professional growth and personal development. They are not intended to replace individual professional assessment, personalised advice, formal qualifications, regulated services or independent professional judgement.
While we endeavour to provide accurate, reliable, relevant and up-to-date information, we do not guarantee that all content will be complete, error-free, suitable for every individual or applicable to every personal, academic, professional or business situation.
In particular:
No guaranteed outcomes: We do not guarantee employment, job interviews, promotions, salary increases, career advancement, business success, financial performance, academic achievement, behavioural change, personal transformation or any other specific result.
No substitute for professional advice: Our materials do not replace advice, assessment, diagnosis or treatment provided by appropriately qualified medical, psychological, legal, financial or other regulated professionals.
Individual responsibility: Customers and users remain responsible for evaluating information, making their own decisions and determining whether and how to apply the knowledge, strategies, recommendations or resources provided.
Individual circumstances: Results may vary significantly depending on personal circumstances, qualifications, experience, effort, implementation, external conditions and factors beyond our control.
Artificial intelligence and information accuracy: Where AI-assisted technologies contribute to content development, users should recognise that such technologies may produce inaccuracies, omissions or outdated information. Appropriate independent verification is recommended before relying on information for important decisions.
Academic and professional integrity: Users are responsible for complying with applicable academic integrity, referencing, plagiarism, intellectual property and professional conduct requirements when using our educational materials.
Any examples, case studies, testimonials, success stories, scenarios or illustrations presented in our content are provided for educational or illustrative purposes and must not be interpreted as promises or guarantees of equivalent results.
By accessing or using our products, content or services, users acknowledge the educational and supportive nature of these offerings and understand that outcomes depend on their individual circumstances and actions.
Nothing in this disclaimer excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable international consumer protection legislation.
Where our products or services fail to meet applicable legal requirements, customers retain all remedies available under the relevant law.
35. Contact Information
For enquiries concerning these Terms and Conditions, products, purchases, payments, refunds, cancellations or services, please contact:
Legal business owner: Claudia De Luca
Business structure: Sole trader
Registered business names: ContentSpecialist and PERSONA Plus
Professional brand: Dr Claudia De Luca
Australian Business Number (ABN): 87 223 840 918
Business address: 9 Studio Drive, Eastgardens, NSW 2036, Australia
Website: https://www.contentspecialist.co
Email: info@contentspecialist.com.au
Country of operation: Australia
Related Document — Privacy Policy
Our Privacy Policy explains how personal information is collected, used, stored, disclosed and protected in connection with our products and services.
These Terms and Conditions should be read together with our Privacy Policy and any applicable product-specific conditions provided before purchase.
END OF TERMS AND CONDITIONS
Privacy acknowledgement
By accessing our digital storefront, purchasing products or requesting educational resources, you are provided with the opportunity to review this Privacy Policy.
Where consent is legally required for a particular activity, including promotional email communications, we will request it separately.
This Privacy Policy should be read alongside Part 1 — Terms and Conditions and any applicable product-specific privacy information.
PART 2- PRIVACY POLICY
ContentSpecialist | PERSONA Plus | Dr Claudia De Luca
Website: https://www.contentspecialist.co
Effective date: 19 October 2026
Last updated: 19 October 2026
1. Introduction
Claudia De Luca, an Australian sole trader operating under the registered business names ContentSpecialist and PERSONA Plus and the professional brand Dr Claudia De Luca (referred to as "we", "us", "our" or "the Business"), respects the privacy of individuals who interact with our websites, digital storefronts, products and services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information, and how individuals may exercise their applicable privacy rights.
This Policy applies to individuals who:
Visit www.contentspecialist.co or our authorised digital storefronts.
Download free ebooks, guides, templates or educational resources.
Purchase ebooks, digital publications, online courses or other products.
Register for webinars, workshops, masterclasses or educational programmes.
Enquire about or participate in coaching, mentoring or consulting services.
Subscribe to newsletters or promotional communications.
Participate in online communities or learning activities that we operate.
Communicate with us through email, contact forms, social media or other authorised channels.
Otherwise provide personal information in connection with our business activities.
We operate from Sydney, Australia, and may serve customers in Australia, the European Union, United Kingdom, United States, Canada and other countries.
We handle personal information in accordance with applicable privacy and data protection legislation to the extent those laws apply to our activities.
2. Business Identity and Data Controller
The business responsible for determining the purposes and means of processing personal information is:
Legal business owner: Claudia De Luca
Business structure: Australian sole trader
Registered business names: ContentSpecialist and PERSONA Plus
Professional brand: Dr Claudia De Luca
Australian Business Number (ABN): 87 223 840 918
Business address: 9 Studio Drive, Eastgardens, NSW 2036, Australia
Website: https://www.contentspecialist.co
Email: info@contentspecialist.com.au
Where the EU GDPR or UK GDPR applies, Claudia De Luca acts as the data controller for personal information where she determines why and how it is processed.
Third-party service providers may act as processors or independent controllers depending on their activities and contractual arrangements.
3. Personal Information We Collect
Depending on how you interact with our Business, we may collect the following categories of personal information.
3.1 Identification and Contact Information
First and last name.
Email address.
Telephone number, where provided.
Billing or postal address, where required.
Country or general geographic location.
Business or professional contact details.
3.2 Purchase and Transaction Information
Products and services purchased.
Order history and transaction dates.
Purchase amounts and transaction currencies.
Payment confirmations and transaction identifiers.
Billing information.
Payment plan and subscription information, where applicable.
Refund requests, payment disputes and customer support correspondence.
Payments may be processed by third-party payment providers connected to Stan Store or other authorised checkout systems.
We do not ordinarily collect or store complete payment card details ourselves.
3.3 Educational and Professional Information
Where relevant to a requested service, we may collect information concerning:
Career goals and professional experience.
Educational background and qualifications.
Employment history and professional achievements.
Professional development objectives.
Business interests and consulting enquiries.
Course participation and learning activities.
Responses to educational questionnaires and assessments.
Information voluntarily supplied in correspondence or consultation sessions.
We request such information only where relevant to the service or interaction.
3.4 Coaching, Career and Consulting Information
Where customers request CV reviews, résumé writing, career development services, personal branding, mentoring, business consulting or related professional services, we may receive additional information, including:
Résumés, CVs, cover letters and professional profiles.
Employment and education records.
Career objectives and interview preparation materials.
Business plans, marketing materials and strategic documents.
Professional challenges, goals and development priorities.
Documents voluntarily submitted for review or feedback.
Consultation notes and agreed service deliverables.
We use this information for the purposes of providing the requested services, communicating with customers and administering the relevant professional engagement.
Customers should avoid providing sensitive personal information that is not reasonably necessary for the requested service.
We will not intentionally request or use sensitive information for unrelated purposes. Where sensitive information is required, we will handle it in accordance with applicable law, including obtaining consent where necessary.
3.5 Marketing and Communication Information
We may process:
Newsletter subscription status.
Marketing consent preferences.
Registration source.
Consent and withdrawal records.
Communication history.
Email delivery or engagement information, where supported by the relevant platform and permitted by law.
Preferences voluntarily provided in relation to our content, products or services.
3.6 Technical and Website Information
When individuals visit our website or digital storefronts, technical information may be collected through hosting systems, security technologies, cookies or similar technologies.
This may include:
IP address.
Browser type and version.
Device type and operating system.
Website pages visited.
Approximate geographic location derived from technical information.
Referring website or traffic source.
Date and time of visits.
Technical performance and error information.
Cookie identifiers or similar online identifiers, where applicable.
The precise technologies used will depend on the configuration of our website and third-party platforms.
Further information is available in our separate Cookie Policy.
3.7 Community Participation and User-Generated Content
Where we provide online learning communities, membership groups, discussion forums or interactive features, we may collect:
Profile information voluntarily provided by participants.
Comments, questions and discussion contributions.
Content submitted to the community.
Participation and moderation records.
Reports of inappropriate conduct or misuse.
Depending on the platform's settings, some information may be visible to other participants.
Customers should avoid publishing confidential, sensitive or private information in shared community spaces.
3.8 Images, Audio, Video and Testimonials
Where relevant to an event, educational programme, professional service or promotional activity, we may process:
Photographs and video recordings.
Webinar or workshop recordings.
Audio recordings.
Testimonials and customer feedback.
Content submitted voluntarily for publication.
Where required by law, we will obtain appropriate permission before recording, publishing or using identifiable personal information for promotional purposes.
We will not assume that participation in a paid service automatically authorises the use of an individual's image, voice or testimonial in advertising.
4. How We Collect Personal Information
We may collect information when individuals:
Complete a form on our website or Stan Store.
Download a free digital resource.
Purchase a product or service.
Subscribe to marketing communications.
Register for a course, webinar, workshop or event.
Book or enquire about a professional service.
Submit documents for CV review, consulting or other services.
Contact us by email, social media or another authorised channel.
Submit feedback, reviews or enquiries.
Participate in an online community or educational activity.
Voluntarily provide information in connection with a requested service.
We may also receive limited information from third-party platforms or service providers where necessary to fulfil transactions, deliver services or manage customer relationships.
We aim to collect personal information directly from the individual concerned unless another method is lawful and appropriate.
Where it is lawful and practicable, individuals may contact us anonymously or using a pseudonym. However, certain services, purchases and contractual arrangements require accurate identifying information.
5. Purposes for Collecting and Using Personal Information
We may use personal information for the following purposes.
5.1 Product Delivery
Processing purchases and registrations.
Delivering ebooks, courses and other digital products.
Providing access to educational platforms.
Issuing invoices and purchase confirmations.
Managing refunds and customer enquiries.
Providing technical support.
5.2 Professional Service Delivery
Responding to coaching and consulting enquiries.
Reviewing submitted professional documents.
Preparing agreed deliverables.
Conducting consultations and educational sessions.
Communicating with clients about service arrangements.
Maintaining records reasonably necessary for service delivery.
5.3 Business Administration
Maintaining customer records.
Managing transactions and financial reporting.
Responding to complaints.
Preventing fraud and security incidents.
Meeting applicable legal, taxation and regulatory obligations.
Enforcing lawful contractual rights.
5.4 Service Improvement
Evaluating customer feedback.
Improving educational content and product delivery.
Identifying technical issues.
Understanding how customers interact with our products and services.
Improving website usability and customer experience.
5.5 Marketing Communications
Where permitted by applicable law, we may send newsletters, educational updates, product announcements, promotional offers and information about services provided under ContentSpecialist, PERSONA Plus and Dr Claudia De Luca.
Where consent is required, we will request it separately.
We do not treat the purchase of a product or download of a free resource as automatic consent to all future marketing communications.
5.6 Legal Compliance and Protection
We may process information where reasonably necessary to comply with legal obligations, respond to lawful requests, investigate suspected misconduct or protect the rights, safety and security of customers, participants and the Business.
6. Legal Bases for Processing Personal Information
Where the EU GDPR or UK GDPR applies, we process personal information only where an appropriate legal basis exists.
Depending on the circumstances, this may include:
Contractual necessity: To deliver products or services requested or purchased by the individual.
Consent: For activities such as optional marketing communications or certain uses of personal information where consent is required.
Legal obligations: To meet applicable accounting, taxation, consumer protection or regulatory requirements.
Legitimate interests: For proportionate business administration, security, customer support, service improvement or other legitimate activities, provided these interests are not overridden by applicable individual rights.
Other lawful bases: Where expressly permitted by applicable legislation.
Where special-category or sensitive personal information is processed, any additional legal conditions required by applicable law must also be satisfied.
We do not rely on a single legal basis for every processing activity.
7. Free Ebooks and Complimentary Resources
We may offer free ebooks, guides, templates and educational resources through our website, Stan Store or other authorised platforms.
Individuals may be asked to provide their name and email address to receive a resource.
This information may be used to:
Deliver the requested material.
Provide access instructions.
Respond to technical issues.
Maintain necessary delivery and administrative records.
Accessing a free resource does not automatically enrol the individual in marketing communications.
Where marketing consent is required, it will be requested separately and voluntarily.
Individuals may decline optional marketing consent without losing access to a resource advertised as available without a marketing subscription.
8. Email Marketing and Consent
8.1 Voluntary Subscription
Individuals may choose to subscribe to newsletters and promotional communications.
Marketing communications may relate to ContentSpecialist, PERSONA Plus or Dr Claudia De Luca, where these brands are appropriately identified when consent is requested.
Where legally required, consent will be obtained through an affirmative action, such as an optional unchecked checkbox.
8.2 Consent Records
Where supported by our systems and required by law, we may retain records of marketing consent, including the date, source and scope of consent.
These records may be used to demonstrate compliance and manage communication preferences.
8.3 Unsubscribing
Individuals may unsubscribe using the mechanism included in promotional communications or by contacting:
info@contentspecialist.com.au
We will process unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing does not necessarily prevent essential transactional communications relating to an existing purchase or requested service.
8.4 Email Service Providers
We may use authorised third-party email marketing or communication platforms to manage mailing lists, deliver newsletters and maintain consent preferences.
The specific provider and its data-processing arrangements will depend on the systems implemented by the Business.
We will use such providers in accordance with applicable privacy and marketing requirements.
9. Third-Party Platforms and Service Providers
ContentSpecialist, PERSONA Plus and Dr Claudia De Luca use third-party digital platforms to support website operations, product delivery, customer communications, payment processing and business administration.
Our current services include:
Website: www.contentspecialist.co, our official website for business information, educational resources, products, services and customer enquiries.
Stan Store: Used as an authorised digital storefront for selected products, digital downloads, educational resources and associated transactions.
Stripe: Used to securely process payments and support payment-related activities, including transaction confirmation, refunds and payment disputes.
Business email: info@contentspecialist.com.au, used for customer enquiries, professional communications, service administration and other business correspondence.
ChatGPT (OpenAI): Used to assist with selected content-development, research, editing, educational and administrative activities.
Cloud services: Cloud-based systems may be used for document management, information storage and business administration. Specific service providers will be identified where necessary once their configurations have been confirmed.
These providers may process personal information to the extent necessary for the services they provide, subject to their applicable contractual terms and privacy arrangements.
We do not ordinarily collect or store complete customer payment card information ourselves. Payment details are processed through the relevant authorised payment provider.
We do not sell customer personal information or contact lists to third-party data brokers.
10. International Data Storage and Transfers
Our Business is established and operated in Sydney, Australia.
Customer information may be collected, accessed or maintained through our Australian business operations.
However, some third-party services, including Stan Store, Stripe, OpenAI and cloud-based service providers, may store, process or access information outside Australia.
Depending on the provider and its infrastructure, international processing may occur in the United States or other countries.
We will take reasonable steps to understand our providers' information-handling practices and comply with applicable requirements concerning international disclosures and transfers.
Where applicable law requires identification of the countries in which overseas recipients are likely to be located, we will provide that information where practicable.
We do not represent that all customer information is stored exclusively within Australia.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide our products and services, administer customer relationships, comply with legal obligations and resolve legitimate business matters.
Different categories of information may be retained for different periods.
Transaction, invoice and accounting information will be retained for applicable statutory recordkeeping periods.
Marketing information may be retained while a person remains subscribed, together with limited records needed to honour unsubscribe requests and demonstrate compliance.
Coaching, consulting and customer documents will be retained only for as long as reasonably necessary for the agreed service, relevant follow-up requirements and any applicable legal obligations.
Information processed through third-party platforms may also be subject to those providers' retention policies.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where required by applicable law.
12. Website Cookies, Analytics and Advertising Technologies
At the date of this Policy, we have not intentionally installed additional advertising pixels or third-party marketing tracking codes on www.contentspecialist.co or our Stan Store.
Our website and digital storefront may nevertheless use essential cookies, security technologies or other technical mechanisms provided by their underlying platforms.
These may support website functionality, security, session management, payment processing and digital product delivery.
We may introduce analytics, advertising or conversion-tracking technologies in the future.
Before implementing non-essential tracking technologies, we will assess applicable privacy and consent requirements and update our website disclosures and consent arrangements where necessary.
Further information is available in our separate Cookie Policy.
13. Social Media and Third-Party Websites
We may maintain professional or business accounts on social media and other third-party platforms.
Interactions with those platforms may be governed by the platform provider's own privacy policy and terms.
Our website or content may contain links to third-party websites, products or services.
We are not responsible for independent third-party privacy practices outside our control.
We encourage visitors to review relevant third-party privacy notices before providing personal information.
14. Artificial Intelligence and Customer Information
We use ChatGPT, provided by OpenAI, to assist with selected professional, educational and business activities.
These activities may include research assistance, content development, editing, preparation of educational resources, business administration and other appropriate professional tasks.
Where information is submitted to ChatGPT, it may be processed through OpenAI's systems in accordance with the applicable service terms, privacy policies, account settings and data-processing arrangements.
We aim to minimise the amount of identifiable personal information submitted to external AI services.
Where reasonably practicable, customer information should be anonymised or de-identified before being used with AI-assisted technologies.
We will assess the appropriateness of submitting confidential or sensitive customer information to external AI services and obtain consent where legally required.
AI-assisted outputs are subject to appropriate human judgement and review.
We do not use ChatGPT as a substitute for independent professional judgement when providing our services.
We do not intend to make solely automated decisions that produce legal or similarly significant effects on individuals. If such processes are introduced, we will assess and disclose them in accordance with applicable law.
15. Recordings, Testimonials and Promotional Content
We may conduct live or recorded educational sessions, webinars, workshops and professional development activities.
Where recording is planned, we will provide appropriate notice and obtain consent where required.
Recordings may include participants' names, images, voices, comments or questions depending on the format and settings.
We will explain any intended external publication or promotional use where required.
Testimonials, customer photographs, identifiable feedback and other customer-generated content will not be used in advertising without an appropriate legal basis and any required permission.
Permission for promotional use may be withdrawn where applicable law or the relevant agreement allows, although withdrawal may not affect lawful processing that occurred before withdrawal.
16. Australian Privacy Rights
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to our Business or a particular activity, individuals may have rights to:
Request access to personal information held about them.
Request correction of inaccurate or outdated information.
Make enquiries about how personal information is managed.
Lodge a privacy complaint.
Exercise other rights available under applicable law.
We will assess requests and respond in accordance with applicable legal requirements.
Even where particular statutory requirements do not apply to an activity, we aim to handle reasonable privacy enquiries fairly.
17. European Union and United Kingdom Privacy Rights
Where the EU GDPR or UK GDPR applies, individuals may have rights to:
Access their personal information.
Request correction of inaccurate information.
Request erasure in qualifying circumstances.
Request restriction of processing.
Object to certain processing activities.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Exercise applicable rights concerning automated decision-making.
Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions, limitations and exceptions.
Individuals may submit requests to:
info@contentspecialist.com.au
Where required by law, we will respond within the applicable statutory timeframe.
18. United States Privacy Rights
Individuals residing in the United States may have additional privacy rights under applicable federal or state laws.
Depending on the jurisdiction, the nature of our activities and the relevant legal thresholds, these may include rights to access, correct or delete personal information, obtain information about certain disclosures or opt out of qualifying data uses.
We will assess requests in accordance with laws applicable to our Business.
This Policy does not imply that every US state privacy statute necessarily applies to our operations.
19. Canadian Privacy Rights
Where applicable Canadian privacy legislation governs our processing activities, individuals may have rights relating to access, correction, consent, withdrawal of consent and complaints.
We will assess requests in accordance with the relevant federal or provincial requirements.
Withdrawal of consent may be subject to applicable legal or contractual restrictions.
20. Children's Privacy
Our products and services are primarily intended for adults and individuals seeking educational, professional or personal development.
We do not intentionally design our general digital storefront to collect personal information directly from young children without any parental or guardian authorisation required by applicable law.
Where a product or service is specifically intended for minors, additional privacy notices, consent arrangements or safeguards may apply.
If we become aware that personal information has been collected in circumstances that breach applicable children's privacy requirements, we will take appropriate steps to address the matter.
21. Data Breaches and Security Incidents
We take reasonable steps to prevent and respond to privacy and security incidents.
Where a data breach occurs, we will assess its nature, scope and potential impact.
We will notify affected individuals and relevant authorities where required by applicable law, including applicable Australian, EU, UK or other data breach notification requirements.
We may also take steps to secure affected systems, investigate the incident and reduce the risk of further harm.
22. Privacy Complaints and Enquiries
Individuals who have questions or concerns about how we handle personal information may contact:
Email: info@contentspecialist.com.au
Please provide sufficient information to help us understand and investigate the matter.
We will review privacy complaints fairly and respond within a reasonable timeframe or any period required by applicable law.
Where applicable, individuals may also lodge a complaint with the Office of the Australian Information Commissioner, an EU or UK supervisory authority, or another relevant privacy regulator.
23. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business activities, technology, service providers, privacy practices or legal requirements.
The latest version will be published on our website with a revised effective or last-updated date.
Where a change requires additional notice or consent under applicable law, we will take appropriate steps before implementing the relevant processing activity.
24. Contact Information
For questions, privacy requests, complaints or enquiries concerning this Privacy Policy, please contact:
Legal business owner: Claudia De Luca
Business structure: Australian sole trader
Registered business names: ContentSpecialist and PERSONA Plus
Professional brand: Dr Claudia De Luca
ABN: 87 223 840 918
Business address: 9 Studio Drive, Eastgardens, NSW 2036, Australia
Website: https://www.contentspecialist.co
Email: info@contentspecialist.com.au
Country of operation: Australia
Related documents: Terms & Conditions and Cookie Policy.
END OF PRIVACY POLICY
PART 3- COOKIE POLICY
ContentSpecialist | PERSONA Plus | Dr Claudia De Luca
Website: https://www.contentspecialist.co
Effective date: 19 October 2026
Last updated: 19 October 2026
1. Introduction
This Cookie Policy explains how Claudia De Luca, trading as ContentSpecialist and PERSONA Plus and operating under the professional brand Dr Claudia De Luca, uses or may use cookies and similar technologies through www.contentspecialist.co and our authorised digital storefront.
This Policy should be read alongside our Privacy Policy and Terms & Conditions.
2. What Are Cookies?
Cookies are small files that websites may place on visitors' devices to support website functionality, remember preferences, maintain sessions and improve security.
Other technologies, including local storage and similar technical identifiers, may perform related functions.
3. Our Current Cookie Practices
At the date of this Policy, we have not intentionally installed additional advertising pixels, remarketing pixels or third-party marketing tracking codes on our website or Stan Store.
However, our website, Stan Store and integrated payment services may use cookies or other technologies required for their operation.
These may support:
The exact cookies used depend on the configurations of our website and third-party service providers.
4. Analytics and Advertising
We do not currently use intentionally installed advertising pixels or additional third-party marketing tracking codes.
We may introduce website analytics, advertising measurement or conversion-tracking technologies in the future.
Before introducing technologies requiring consent, we will implement the appropriate consent arrangements and update this Policy as necessary.
5. Third-Party Platforms
Our website and business operations may involve third-party services, including Stan Store and Stripe.
These providers may use cookies or related technologies to support their services.
Visitors should consult the relevant providers' privacy and cookie notices for additional information about their independent practices.
6. Managing Cookies
Visitors may manage or delete cookies through their browser settings.
Depending on the browser, visitors may be able to block cookies, delete existing cookies or restrict certain third-party technologies.
Disabling cookies necessary for website functionality may affect access to some services, including checkout or account-related features.
Where applicable law requires consent for non-essential cookies, we will provide an appropriate consent mechanism.
7. International Processing
Some service providers may process technical information outside Australia.
Further information concerning international data processing is available in our Privacy Policy.
8. Changes to This Policy
We may update this Cookie Policy when our website technologies, service providers or legal requirements change.
Updated versions will be published on our website with a revised last-updated date.
9. Contact Information
Legal business owner: Claudia De Luca
Registered business names: ContentSpecialist and PERSONA Plus
Professional brand: Dr Claudia De Luca
ABN: 87 223 840 918
Website: https://www.contentspecialist.co
Email: info@contentspecialist.com.au
Country of operation: Australia
Related documents: Privacy Policy and Terms & Conditions.
