VERTICAL LEARNING LLC — TERMS & CONDITIONS Last Modified: October 2026
1. About These Terms These Terms & Conditions govern all 1-on-1 coaching sessions provided by Vertical Learning LLC ("Coach," "we," "us"). By booking a session, you agree to these terms.
2. Nature of Coaching Services Vertical Learning LLC provides spiritual self-mastery and mindset coaching. Sessions are strictly 1-on-1. No additional parties may be present during a session without prior written permission from Vertical Learning LLC. Vertical Learning LLC is not liable for any experiences, outcomes, or issues arising from the presence of any unauthorized individual.
Our coaching is not therapy, counseling, psychiatry, or any form of licensed mental health treatment. Your coach is not a licensed therapist, psychologist, or medical professional. If you are experiencing a mental health crisis, suicidal ideation, or severe psychological distress, please contact a licensed professional or call/text 988 immediately.
3. Eligibility You must be at least 18 years old to book and participate in a session.
4. Session Conduct Vertical Learning LLC reserves the right to end any session immediately if a client engages in disrespectful, abusive, threatening, or inappropriate behavior as determined exclusively by the Coach. In the event a session is terminated due to client misconduct, no refund will be issued. Repeated misconduct will result in permanent termination of the coaching relationship without refund.
5. Booking, Payment & Platform All sessions must be paid in full at the time of booking through Stan Store (or designated checkout systems). Rates are subject to change. The rate applicable to your session is the rate listed at the exact time of booking.
Same-Day Booking Surcharge: All sessions must be booked at least 24 hours in advance. Any session requested, negotiated, or scheduled on the same calendar day requires an emergency schedule override and incurs an additional $25 rush fee on top of the standard session rate, subject to coach approval and availability.
6. Cancellation, Rescheduling & No-Shows
Rescheduling: Cancellations or requests to reschedule made at least 24 hours before your scheduled session may be rescheduled one time at no additional charge.
Cancellations Under 24 Hours: Cancellations made less than 24 hours before the scheduled start time are non-refundable.
Cancellations Without Rescheduling: If a client cancels and chooses not to reschedule, the session fee is non-refundable regardless of how much notice is given.
No-Shows: If you do not join the session within 10 minutes of the scheduled start time for a 30-minute call, or 15 minutes for a 60- or 90-minute call, the session is classified as a No-Show. No-shows are completely non-refundable and forfeit the booking.
7. Session Recording & AI Note-Taking Vertical Learning LLC utilizes automated AI assistants and transcription tools (such as Zoom AI / note-taking tools) strictly for internal summary and coaching record maintenance. By booking a call, you consent to automated audio/text transcription for internal reference.
Unauthorized screen recording, video recording, or audio recording of sessions by the client is strictly prohibited without prior written consent from Vertical Learning LLC. Any unauthorized recording by a client is a direct violation of these terms and will result in immediate termination of the coaching relationship without refund, alongside potential legal recourse.
8. Results Disclaimer Results from spiritual and mindset coaching vary by individual. Vertical Learning LLC makes no guarantees of specific personal, mental, or emotional outcomes. You are fully responsible for your own choices, actions, and integration before, during, and after the coaching relationship.
9. Intellectual Property All frameworks, concepts, and materials shared during sessions or through digital materials are the intellectual property of Vertical Learning LLC and may not be reproduced, resold, or distributed without written permission.
10. Limitation of Liability To the maximum extent permitted by law, Vertical Learning LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of coaching services.
11. Governing Law These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Michigan.
12. Consent By completing your booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.
13. Dispute Resolution Any disputes arising from these Terms & Conditions shall first be attempted to be resolved through good-faith direct negotiation. If unresolved, disputes shall be submitted to binding arbitration under the laws of the State of Michigan rather than resolved in court.
14. Termination Vertical Learning LLC reserves the right to terminate the coaching relationship at any time if a client violates these Terms & Conditions. In the event of termination due to a terms violation, no refund will be issued.
15. Changes to Terms Vertical Learning LLC reserves the right to update these Terms & Conditions at any time.
VERTICAL LEARNING LLC — PRIVACY POLICY Last Modified: September 2026
1. Information We Collect When you book a session, we collect your name, email address, phone number (if provided), and payment details through our third-party checkout and booking platforms, primarily Stan Store and its integrated payment processors (e.g., Stripe, PayPal). We do not directly store or process your credit card or payment card information on our servers.
2. How We Use Your Information Your information is used to schedule and conduct coaching sessions, send automated reminders, communicate regarding your bookings, and occasionally send future updates, video resources, or marketing announcements related to Vertical Learning LLC. You are free to opt out of marketing communications at any time via the unsubscribe link.
3. Third-Party Services We utilize trusted third-party platforms to run our services, including Stan Store (for hosting, store management, and calendar scheduling), payment processors (Stripe/PayPal), Zoom (for video calls), and AI transcription services. These independent third-party platforms are governed by their own respective privacy policies, and Vertical Learning LLC is not liable for their independent data practices.
4. Session Notes & Transcripts AI-generated transcripts and meeting summaries captured during Zoom calls are stored securely and accessed exclusively by Vertical Learning LLC for coaching continuity and administrative purposes. They are never sold, published, or shared with third parties.
5. Data Retention We retain your contact information and internal coaching notes for the duration of our business relationship for administrative, accounting, and client care records.
6. Your Rights You may request access to, correction of, or deletion of your personal contact information at any time by contacting us directly.
7. Contact For any questions regarding these policies, please reach out to us at: