TERMS AND CONDITIONS
Please read:
By using the website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.
Your access to and use of this website, as well as all related websites operated by MrParsonsEnglish, (collectively the “Site”) is subject to the following terms and conditions (“Terms of Use”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:
PART 1: TUTOR–CLIENT SERVICE AGREEMENT
This Agreement sets out the terms between [Your Full Name / Trading Name] (“the Tutor”) and the Parent / Guardian (“the Client”) in relation to the provision of online tuition for the Student (“the Student”). By confirming tuition arrangements and making payment, the Client agrees to these terms.
1. Service Description
1.1 The Tutor agrees to provide online tuition sessions or related adjacent services such as marking, in the subject(s) specified and agreed with the Client.
1.2 Sessions will take place via an agreed online platform (e.g. Zoom, Google Meet, or similar).
1.3 The Tutor will prepare lessons, provide suitable learning materials, and offer feedback to support the Student’s progress.
2. Fees and Payment
2.1 Tuition fees will be agreed in writing and paid before sessions begin.
2.2 Fees are payable in advance via bank transfer / online payment method (whichever applies) at the frequency specified by the product category and description or as discussed with Mr Parsons via consultation when appropriate (refer to service contract sent post-consultation)
2.3 Lessons are not confirmed until payment has been received.
2.4 The Tutor reserves the right to review and adjust rates within 14 days notice. Existing customers will typically remain at the older rate. Whether or not new subscriptions by existing customers are charged at old or current rates remains at the discretion of MrParsonsEnglish.
2.5 The Tutor reserves the right to pursue any outstanding payments or recover losses arising from chargebacks, failed transactions, or breaches of this Agreement. All payment disputes will first be addressed in good faith through reasonable communication with the Client.
3. Cancellations and Rescheduling
3.1 The Client must provide at least 48 hours’ notice to cancel or reschedule a session.
3.2 Cancellations made with less than 24 hours’ notice will be charged in full. Refer to Stan Store’s General Terms for more information.
3.3 If the Tutor must cancel a session, as much notice as possible will be given and the session will be rescheduled or refunded in its entirety.
3.4 Repeated short-notice cancellations may result in termination of this Agreement.
3.5 In accordance with the Consumer Contracts Regulations 2013, Clients who enter into this Agreement online or at a distance have a statutory right to cancel within 14 days of confirming the Agreement, provided that tuition has not yet commenced.
By attending tuition within that 14-day period, the Client expressly agrees that the service may begin immediately and acknowledges that the statutory right to cancel is waived once tuition has been attended by the client.
3.6 If you have downloaded a digital product that you have purchased you will not be eligible for refund unless there is a technical issue with the file such as being incomplete or not opening properly (in which case it will be sent again) or if it was not as described in the Checkout/Webpage section which lists the product information.
4. Lateness and Attendance
4.1 If the Student is late, the session will still end at the scheduled time and be charged in full.
4.2 If the Student fails to attend without notice, the session will still be charged in full.
4.3 If the Tutor is delayed due to technical issues or emergencies, either a refund will be issued or the lost time will be made up.
4.4 The tutor MrParsonsEnglish reserves the right to cancel and/or reschedule with at least 48 hours notice, for any reason.
4.5 A student should only attend a service they have booked onto, to avoid conflicts with other client users regarding scheduling. Specifically, book club members should only attend the webinar event relevant to their age/year group.
4.6 Book Club members found to be attending webinars not in their year group will result in termination of services with immediate effect, as such action by students is detrimental to other client users (book club members) and could effect their access to MrParsonsEnglish services (book club members) which they have booked and paid for.
5. LEARNING AGREEMENT
5.1 The Client- you, the parent/guardian- is responsible for ensuring the Student:
(a) Has a suitable, quiet learning environment and working internet connection(
b)Attends on time and is ready to learn
(c) Treats the Tutor respectfully and follows reasonable instructions.
5.2 If your child fails to implement advice or complete tasks such as homework issued by MrParsonsEnglish, this is their responsibility and your responsibility as their parent/guardian.
5.3 If your child appears uncooperative or is not applying themselves, MrParsonsEnglish may endeavour to contact you to notify you of this, but he is under no obligation to do so.
6. BEHAVIOUR AGREEMENT
6.1 MrParsonsEnglish operates a strict zero-tolerance policy for poor behaviour and reserves the right to cease providing educational services to you/your child at any time, for any reason, without refund.
6.2 The Tutor reserves the right to terminate sessions if behaviour is inappropriate, disrespectful, or disruptive, without refund.
6.3 If your child behaves in a manner that is inappropriate, derogatory, offensive, prejudicial and/or obscene, you will be notified and the service agreement of MrParsonsEnglish will be terminated immediately without refund. If necessary, the police may be informed (for example if a student were to say, or write, something illegal on a digital whiteboard).
6.4 If you or your child is witness to poor behaviour from others (such as in a group lesson), MrParsonsEnglish will endeavour to contact you, the parent, at reasonable notice to inform you of the development and steps taken.
7. Confidentiality and Data Protection
7.1 The Tutor will keep personal information about the Client and Student confidential and comply with UK GDPR regulations.
7.2 Any notes or materials shared by the Tutor are for the Student’s educational use only and may not be shared publicly or reused commercially as they are the intellectual property of MrParsonsEnglish.
7.3 Any extracts of texts are reproduced under fair use exclusively for educational purposes and are otherwise subject to relevant copyright and publishing law and should not be reproduced by the student for any purposes other than their own study.
7.4 The Tutor will not disclose any personal information to third parties without consent, unless required by law or safeguarding concerns.
8. Progress and Feedback
8.1 The Tutor will provide honest feedback on the Student’s progress when requested.
8.2 The Tutor does not guarantee specific outcomes or final grades.
8.3 For services that include multi-stage feedback or double marking (for example, essay marking with a second round of review), the Student must return their revised work within the timeframe specified by the Tutor- which can be found in the product description on the checkout page, as well as the confirmation email following payment.
8.4 If the revised work is not returned by the student/client within this timeframe, the second round of marking may not be provided, and no refund will be issued for that portion of the service and the service will complete as a standalone marking service. If you do not agree to these terms you should not endeavour to purchase this service and you accept that you will not be entitled to a refund if you do not abide by the service terms.
8.5 The Tutor will complete the second marking (written, audio, or otherwise) within a reasonable period after receiving the Student’s resubmission and will provide additional feedback to support further improvement.
9. Termination of Agreement
9.1 Either party may terminate this Agreement by giving 72 hours written notice except in cases where the tutor believes poor behaviour has arisen at which point notice of termination may be given immediately and with immediate effect
9.2 Any lessons already paid for will be honoured or refunded, at the Tutor’s discretion, unless poor behaviour is the cause of termination in which case outstanding lessons will be refunded but lessons already completed will not be refunded.
9.3 Breach of the terms of this Tutor-client agreement may result in immediate termination of the Agreement.
10. Limitation of Liability
10.1 The Tutor is not liable for any loss, damage, or injury- including but not limited to financial, intellectual, or otherwise arising from participation in tutoring sessions.
10.2 The Tutor does not accept responsibility for technical issues, loss of connectivity, or circumstances beyond reasonable control. Any lost tuition time will be dealt with under the terms set out in sections 3 and 4 of this agreement.
10.3 MrParsonsEnglish makes no guarantees with regard to the exam performance and final exam result of your child, which is the full responsibility of the child. MrParsonsEnglish does guarantee, however, that he will provide within the services he offers, his reasonable best efforts to support your child academically, by way of his interactions, such as questioning, tasks and feedback to support their learning.
Part 2: General Terms and Conditions of Service
You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”) are maintained for your personal use and information by MrParsonsEnglish (the “Company”) and are the property of the Company and/or its third party providers. You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.
All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.
All trade names, trademarks, and images and biographical information of people used in the Company Content and contained in the Site, are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner. The Company respects the copyright, trademark and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify MrParsonsEnglish. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.
While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.
When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
If you send comments or suggestions about the Site to the Company, including, but not limited to, notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.
The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify, or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
The Company will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms of Use. By using the Site, you signify your acceptance of the Company’s Privacy Policy. If you do not agree with this Privacy Policy, in whole or part, please do not use this Site.
NEITHER THE COMPANY NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR MAINTAINING THE SITE AND/OR ANY CONTENT ON THE SITE SHALL BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO OR USE OF THE SITE. WITHOUT LIMITING THE FOREGOING, ALL CONTENT ON THE SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THE SITE, THE RESULTS OF THE USE OF SUCH MATERIALS, THE SUITABILITY OF SUCH MATERIALS FOR ANY USER’S NEEDS OR THE LIKELIHOOD THAT THEIR USE WILL MEET ANY USER’S EXPECTATIONS, OR THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR CORRECTION. THE COMPANY LIKEWISE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES THAT YOU WILL EARN ANY MONEY USING THE SITE OR THE COMPANY’S TECHNOLOGY OR SERVICES. YOU ACCEPT ALL RESPONSIBILITY FOR EVALUATING YOUR OWN EARNING POTENTIAL AS WELL AS EXECUTING YOUR OWN BUSINESS AND SERVICES. YOUR EARNING POTENTIAL IS ENTIRELY DEPENDENT ON YOUR OWN PRODUCTS, IDEAS, TECHNIQUES; YOUR EXECUTION OF YOUR BUSINESS PLAN; THE TIME YOU DEVOTE TO THE PROGRAM, IDEAS AND TECHNIQUES OFFERED AND UTILIZED; AS WELL AS YOUR FINANCES, YOUR KNOWLEDGE AND YOUR SKILL. SINCE THESE FACTORS DIFFER AMONG ALL INDIVIDUALS, THE COMPANY CANNOT AND DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES REGARDING YOUR SUCCESS OR INCOME LEVEL. THE COMPANY DOES NOT WARRANT THAT USE OF THE MATERIALS WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, THE CONTENT, AND/OR THE MATERIALS AVAILABLE ON THIS SITE ARE FREE FROM BUGS OR VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY FOR THE COST OF ALL NECESSARY REPAIRS OR CORRECTIONS. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD PARTY WEBSITE OR THIRD PARTY SERVICE PROVIDER. ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. Please note that the applicable jurisdiction may not allow the exclusion of implied warranties. Some of the above exclusions may thus not apply to you.
THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD PARTY WEBSITE OR THIRD PARTY SERVICE PROVIDER (including, for example, your web service provider service, Stripe payment services, your software and/or any updates or upgrades to that software). ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. THE COMPANY RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE COMPANY IS RESPONSIBLE FOR ANY SUCH MALFUNCTION OR DISRUPTION. THE COMPANY ALSO RESERVES THE RIGHT TO LIMIT YOUR USE OF THE SITE AND/OR THE CONTENT OR TO TERMINATE YOUR ACCOUNT SHOULD THE COMPANY DETERMINE THAT YOU HAVE VIOLATED THESE TERMS OF USE, OR THAT YOU HAVE VIOLATED ANY OTHER RULES OR CONDITIONS OF THE COMPANY. THE COMPANY RESERVES THE RIGHT TO REFUSE ACCESS TO THE SITE AND/OR THE COMPANY’S CONTENT, PRODUCTS AND/OR SERVICES TO ANYONE IN ITS SOLE DISCRETION. THE COMPANY RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE COMPANY IS RESPONSIBLE FOR ANY SUCH MALFUNCTION OR DISRUPTION. DUE TO THE NATURE OF THE DIGITAL PRODUCT, THERE ARE NO REFUNDS OFFERED.
You agree that you will pay for all products you purchase through the Company. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING THE COMPANY WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. ALL SALES OF PRODUCTS ARE FINAL. Prices for products offered by the Company may change at any time, and the Company does not provide price protection or refunds in the event of a price reduction or promotional offering. If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by the Company.
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR NOT, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF PROPERTY, EQUIPMENT, INFORMATION OR DATA, LOSS OF PROFITS, REVENUE OR GOODWILL, COST OF CAPITAL, COST OF REPLACEMENT SERVICES, OR CLAIMS FOR SERVICE INTERRUPTIONS OR TRANSMISSION PROBLEMS, OCCASIONED BY ANY DEFECT IN THE SITE, THE CONTENT, AND/OR RELATED MATERIALS, THE INABILITY TO USE SERVICES PROVIDED HEREUNDER OR ANY OTHER CAUSE WHATSOEVER WITH RESPECT THERETO, REGARDLESS OF THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF THE COMPANY HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
If your purchase includes calls with the Company, you are responsible for scheduling them. All bookings are non-refundable. If you have to cancel your call, please email mrparsonstutoring@gmail.com with the subject "CALL CANCELLATION- [date & time of your call]" no less than 48 hours before your call. If you do not show up to your call or reschedule within 48 hours, you forfeit your call.
You agree to indemnify and hold the Company and each of its directors, officers employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such an event, you shall provide the Company with such cooperation as is reasonably requested by the Company.
The provisions of these Terms of Use are for the benefit of the Company, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
Governing Law
The Agreement hereinabove shall be governed by and construed in accordance with the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the English courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
These Terms of Use/Service agreement may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms.
