1. About us and these terms
1.1 These terms apply when you buy or use our online masterclasses, our monthly membership, or any other digital training we sell (together, the "Services"), whether through our website, our Stan store or any other platform we use.
1.2 The Services are provided by N Billie Aesthetics Ltd, trading as Nurse Billie Aesthetics, a company registered in England and Wales under company number 13315719, with its registered office at 18c Manor Way, Belasis Business Park, Billingham, TS23 4HN. You can contact us at nursebillieaesthetics@yahoo.com.
1.3 Please read these terms before you buy. By completing a purchase you agree to them. If anything here conflicts with the description of a particular masterclass or membership on its sales page, the sales page wins for that product.
1.4 If you buy as a consumer (for purposes outside your trade, business or profession), you have legal rights that nothing in these terms takes away. If you buy for your business or professional practice, some sections apply to you differently, and we say where.
1.5 The platforms we sell through (for example Stan and its payment processor) have their own terms for their part of the service. These terms govern your agreement with us.
2. Who can buy
2.1 You must be at least 18 years old to buy the Services.
2.2 Our masterclasses are designed for aesthetic practitioners who are already qualified in the treatments the masterclass covers. Each sales page states the prior training and experience needed for that masterclass.
2.3 When you buy a masterclass, you confirm that the information you give us about your aesthetics qualifications is true. We may ask for proof of your qualifications and insurance before giving you access.
2.4 We may refuse an order, or end access, if we reasonably believe you do not meet the eligibility requirements for a product. If we do this before you have accessed the content, we will refund you in full.
2.5 Our monthly membership is for clients of our clinic. Before you join, you will need a consultation with us so we can check that the treatments included are suitable for you.
3. Your account and access
3.1 Access is for you personally. You must not share your login, or let anyone else watch, download or use the content through your account.
3.2 Keep your login details secure and tell us straight away if you think someone else has used your account.
3.3 We aim to keep the Services available at all times, but access may occasionally be interrupted for maintenance or because of problems with our platform providers. We will try to keep any interruption short.
3.4 You are responsible for having a suitable device, browser and internet connection. Each sales page lists any specific requirements.
3.5 We may suspend or end your access if you seriously or repeatedly break these terms, for example by sharing your login or copying our content. Where the breach is minor and can be put right, we will first ask you to put it right.
4. Online masterclasses
4.1 Each masterclass is a pre-recorded or live online training programme. Its sales page describes the content, format and any downloadable resources included.
4.2 Unless the sales page says otherwise, you can access a masterclass for the lifetime of the course from the date of purchase. "Lifetime" means for as long as we continue to offer that masterclass online; if we withdraw it, we will give you at least 30 days' notice so you can finish it and download any resources.
4.3 We may update a masterclass to keep it clinically current, for example to reflect new evidence, guidance or product information. Updates will not significantly reduce the content you paid for.
4.4 Certificates of completion are issued when you complete the requirements stated on the sales page. A certificate confirms you completed the online learning. It does not certify clinical competence (see section 7).
4.5 Prices are shown on the sales page in pounds sterling. Payment is taken in full at checkout unless a payment plan is offered. If you choose a payment plan, you agree to pay every instalment even if you stop using the masterclass, unless you cancel within your legal cancellation period (section 6).
5. Monthly client membership
5.1 What you get. Membership is for clients of our clinic. It gives you the benefits listed on the membership page, such as [a monthly treatment allowance, member prices on treatments and skincare, and priority booking].
5.2 Billing. Membership costs either £80, £60, £66.67 or £50 per month dependent on which membership you have chosen. Your first payment is taken when you join, and the same amount is then taken automatically on the same date each month until you cancel. There is [no minimum term / a minimum term of X months, shown clearly before you buy].
5.3 Free or discounted trials. If we offer a trial, the sales page and checkout will tell you how long it lasts and what you will pay when it ends. We will remind you before the first full payment is taken.
5.4 Reminders. We will email you a reminder at least every six months while your membership continues, telling you what you pay and how to cancel.
5.5 Cancelling. You can cancel at any time, in a single step, using the cancellation link in the payment confirmation email you receive each month. You can also email us at [email] with the subject "Cancel membership" and we will cancel it for you within [2] working days and confirm by email. If a payment is taken after you asked us to cancel, we will refund it. Cancelling stops all future payments. You keep access until the end of the month you have already paid for, after which access ends. We do not refund part-months, except as set out in section 6.
5.6 Price changes. If we change the price of a membership, the new price applies to new members only. You stay on the price you joined at for as long as your membership continues. If we ever need to change your price, we will give you at least 30 days' notice by email, and you will only move to the new price if you choose to rejoin at it.
5.7 Failed payments. If a payment fails, you will receive an email with a link to update your payment details, and the payment will be tried again. If payment fails four times, your membership will be cancelled automatically. Membership benefits cannot be used while a payment is outstanding. We will not charge late fees.
5.8 Changes to membership content. If we make a change that significantly reduces what membership includes, we will tell you in advance and you can cancel with a refund of any payment covering the period after the change.
5.9 If we close the membership. We may close the membership with at least 30 days' notice. We will stop taking payments and refund any amount paid for the period after closure.
5.10 Treatments are subject to suitability. Every treatment depends on a consultation, your medical history, your informed consent and our clinical judgement. If a treatment is not suitable for you at any time, we will not carry it out, and we will offer you an alternative treatment of similar value or let you cancel your membership without notice.
5.11 Unused benefits. Monthly allowances [carry over for up to X months / do not carry over to the next month]. Benefits are personal to you, cannot be transferred and have no cash value.
5.12 Appointments. Membership treatments are booked like any other appointment and follow our clinic's booking and cancellation policy.
6. Your right to cancel and refunds
6.1 Consumers' 14-day right to cancel. If you buy as a consumer, you normally have 14 days from the date of purchase to change your mind and receive a full refund.
6.2 Immediate access to digital content. Because our masterclasses are delivered online, at checkout we will ask you to:
agree that you want access to start immediately; and
acknowledge that, once you start streaming or downloading the content, you will lose your 14-day right to cancel.
We will confirm this in your order confirmation email. If you give this agreement and access the content, you cannot cancel for a change of mind. If you have not yet accessed any content, you can still cancel within 14 days for a full refund.
6.3 Membership. You can cancel your membership within 14 days of first joining, however you joined. We will refund your first payment, less a fair amount for any treatments, products or benefits you have already received in that time.
6.4 Faulty or misdescribed content. Your legal rights are not affected by sections 6.2 and 6.3. If digital content is faulty, does not match its description or is not of satisfactory quality, contact us and we will repair or replace it. If we cannot do that within a reasonable time and without significant inconvenience to you, you can have a price reduction or a refund.
6.5 Business customers. If you buy for your business or professional practice, the 14-day right to cancel does not apply. Payments are non-refundable except where content is faulty or not as described, or where these terms say otherwise.
6.6 How to cancel. Email [email] with your name, the product and your order date, or use the cancellation form we send with your confirmation. Refunds are made to your original payment method within 14 days of us agreeing the refund.
7. Clinical disclaimer and professional responsibility
7.1 Education only. Our masterclasses are educational. They share our clinical experience and approach, but they are not a substitute for accredited, supervised, hands-on training.
7.2 Not a qualification to practise. Completing a masterclass or holding a membership does not make you competent, qualified, licensed or insured to carry out any procedure. You must not perform any treatment shown in our content unless you have the appropriate qualifications, practical training, supervision, competence and insurance to do so.
7.3 Your professional duties. You remain fully responsible for your own clinical practice, including:
working within your training, qualifications and insurance, and any professional or regulatory code that applies to you;
patient assessment, consent, record-keeping and aftercare;
making sure any prescription-only medicine, such as botulinum toxin or hyaluronidase, is prescribed by an appropriate prescriber after a face-to-face consultation, and is supplied and administered lawfully;
recognising and managing complications, and having emergency protocols and medicines in place; and
complying with any law, licensing scheme, local authority requirement or insurance condition that applies to you.
7.4 Information may change. We take care to keep content accurate and evidence-based, but clinical guidance and product information change. Always check current guidance, manufacturers' instructions and your own professional judgement before applying anything you learn.
7.5 No individual advice. Comments we make in live sessions, Q&As or the community are general education, not advice on a specific patient. For a specific case, seek advice from an appropriately qualified clinician who can assess the patient.
7.6 No guaranteed results. We do not promise any particular clinical outcome, number of clients or level of income from using the Services. Your results depend on your own skill, experience, effort and circumstances.
8. Intellectual property and your licence
8.1 All content in the Services — videos, slides, workbooks, templates, protocols, images, text and our branding — belongs to us or our licensors and is protected by copyright and other intellectual property laws.
8.2 We give you a personal, non-transferable licence to view the content and use what you learn in your own clinical practice. You may print or download resources we make available for download, for your own use.
8.3 You must not copy, record, screenshot for sharing, resell, republish, share in groups, or use our content to teach others, create your own course or train an AI tool, without our written permission.
8.4 Before-and-after images in our content are shown with patients' consent for education only. You must not copy or share them in any form.
8.5 Your feedback and testimonials. If you send us feedback or ideas, we may use them to improve the Services without paying you. We will only publish a testimonial, your name or your image with your permission.
9. Acceptable use and community conduct
9.1 In live sessions, comments and the members' community, please be professional and respectful. You must not post anything that is unlawful, defamatory, discriminatory, harassing or misleading, or that promotes unsafe practice.
9.2 Patient confidentiality. Never share information or images that could identify a patient unless you have their explicit written consent to share them for education. Anonymise case discussions.
9.3 You must not use the community to sell or advertise your own products or services, or to recruit members away from it, without our permission.
9.4 We may remove any post that breaks these rules. For serious or repeated breaches we may suspend or end your access under section 3.5. If we end a paid membership because of your breach, we will not refund the current month.
9.5 Other members' views are their own, not ours.
10. Live sessions and 1:1 calls
10.1 Live group sessions run at the times we publish. If we have to cancel or move a session, we will tell you as early as we can and offer a new date or a recording.
10.2 Live sessions may be recorded and shared with other buyers or members. If you do not want to appear in a recording, keep your camera off and use a display name you are comfortable with.
10.3 If your purchase includes a 1:1 call, you book it using the link we send you within [the period stated on the sales page]. Unused calls expire at the end of that period.
10.4 You can reschedule a 1:1 call once, free of charge, by emailing [email] at least 48 hours before it. If you give less notice or do not attend, the call is treated as used, unless the reason was outside your control (for example illness or a clinical emergency), in which case we will offer one new time.
10.5 If we need to cancel a 1:1 call, we will offer you a new time, or a refund for that call if no suitable time can be found.
11. Our liability to you
11.1 What we never exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded. Nothing affects your statutory rights as a consumer.
11.2 Consumers. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable. If digital content we supply damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you fair compensation.
11.3 Business customers. If you buy for your business or professional practice, we are not liable for loss of profits, revenue, business, goodwill or opportunity, or for any indirect or consequential loss. Our total liability to you in connection with the Services is limited to the amount you paid us for the relevant product in the 12 months before the claim arose.
11.4 Your clinical practice. We are not responsible for any treatment you carry out, or its outcome, or any claim by your patients. These are matters for you, your professional judgement and your indemnity insurance (see section 7).
11.5 Things outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, including outages at our hosting, video or payment providers. If this happens we will tell you and do what we reasonably can to restore access.
12. Personal data, changes, complaints and law
12.1 Your personal data. We use your personal data as explained in our Privacy Policy at [link]. We are registered with the Information Commissioner's Office under number ZB279284.
12.2 Emails. We will email you about your purchase, your access, membership payments, reminders and important changes. These service emails are part of the Services. We will only send you marketing emails if you have opted in, or if you are a customer and have not opted out, and every marketing email includes an unsubscribe link.
12.3 Changes to these terms. We may update these terms, for example to reflect changes in the law or in our Services. The terms in force when you buy apply to that purchase. For membership, we will give you at least 30 days' notice by email of any change that materially affects you, and you can cancel before it takes effect.
12.4 Complaints. If you are unhappy, please email nursebillieaesthetics@yahoo.com We aim to acknowledge complaints within 3 working days and respond fully within 14 days.
12.5 Other terms. If a court decides any part of these terms is invalid, the rest stays in force. If we delay enforcing these terms, we can still enforce them later. Only you and we have rights under these terms; you may not transfer them without our agreement.
12.6 Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Last updated: 04/11/2026
