
Customer service on all dropshipping platforms (Ebay, Tiktok and Amazon) is hard. Buyers want their items quickly and expect you to handle problems as quickly and effectively as larger online retailers. There is also the added challenge of eBay's feedback system, which lets buyers leave you negative feedback even if you did nothing "wrong"!
The good news is that most negative feedback and customer issues can be prevented or quickly alleviated with great customer service.