Terms & Conditions
Please read these Terms & Conditions carefully before purchasing.
By purchasing any product or service, you agree to the following:
1. About the Service
All services provided by Thrive – The Neurodivergent Parent Coach (Kirsty Bailey) are intended for:
parent coaching
guidance and support
educational purposes
These services are not:
medical advice
therapy
legal advice
or formal SEND advocacy
Any guidance provided is based on professional experience and best practice, but all decisions made remain the responsibility of the parent or carer.
2. EHCP Support Disclaimer
EHCP-related services (including reviews and suggested wording):
provide guidance and support only
do not constitute legal advice
do not include legal representation, mediation, or tribunal services
Parents remain responsible for all decisions, submissions, and actions taken.
3. Digital Products
All digital products (including support plans, guides, and downloads):
are for personal use only
must not be shared, copied, or distributed
are non-transferable
Due to the digital nature of these products, refunds are not provided once access has been granted, unless required under UK consumer law.
4. Payment
All payments must be made in full at the time of purchase.
By purchasing, you agree to:
5. Appointments & Calls
For any booked calls or appointments:
You are responsible for attending your scheduled session
If you cannot attend, you must provide at least 48 hours’ notice to reschedule
Cancellations & Refunds
Cancellations made within 48 hours of the appointment are non-refundable
No-shows are non-refundable
Missed appointments will not be rescheduled
Rescheduling by Thrive
I aim to honour all booked appointments.
However, in rare or unavoidable circumstances where I need to reschedule:
If the rescheduled time is not suitable, you will be offered a full refund
6. Scope of Support
Services do not include:
ongoing or unlimited support
emergency or crisis support
continuous follow-up beyond what is outlined in your purchase
Support is provided within the scope of the purchased service only.
7. Results & Outcomes
Every child and family is different.
While guidance is provided based on experience and best practice:
8. Intellectual Property
All content, including:
written plans
resources
guides
and materials
remain the property of Thrive.
These must not be:
9. Limitation of Liability
Thrive is not responsible for:
decisions made based on provided guidance
outcomes resulting from implementation
any indirect or consequential loss
All information is provided in good faith for support and guidance purposes.
10. Privacy
Your personal information will be handled in line with privacy expectations and will not be shared unlawfully.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
By purchasing, you confirm that you have read and agree to these Terms & Conditions.