Terms and Conditions
Last updated: August 2026
Please read these Terms and Conditions carefully before purchasing any course, digital product, coaching programme, live cohort, template, resource or other service from VA by Nura.
By purchasing from VA by Nura, you agree to these Terms and Conditions.
1. About VA by Nura
These Terms and Conditions apply to products and services supplied by:
VA by Nura
Email: Support@vabynura.co.uk
Website: https://vabynura.co.uk/
Throughout these Terms, “we”, “us” and “our” refer to VA by Nura.
“Customer”, “you” and “your” refer to the person purchasing or accessing our products or services.
2. Our Products and Services
VA by Nura provides educational products and services relating to Virtual Assistance, freelancing, business setup, client acquisition, business administration and related topics.
Products and services may include:
The exact content included in your purchase will be described on the relevant sales or checkout page.
3. Educational Purpose
All training, coaching and materials provided by VA by Nura are for educational and informational purposes only.
Purchasing a programme does not create an employment relationship, partnership, agency relationship or guarantee of work between you and VA by Nura.
You remain responsible for your own decisions, business activities and implementation of the information provided.
4. No Guarantee of Income or Results
We do not guarantee that you will:
Secure a client
Obtain employment
Generate a particular level of income
Build a profitable business within a specific timeframe
Achieve the same results as another student or client
Your results will depend on factors including your experience, skills, effort, consistency, implementation, market conditions, services offered and the amount of time you dedicate to your business.
Any examples, testimonials, case studies or income figures shared by VA by Nura are examples only and should not be interpreted as a guarantee that you will achieve the same results.
5. Digital Course Access
Where your purchase includes digital course content, access will be provided electronically following successful payment.
Your access period will be stated on the relevant product or programme page.
Access is for your personal use only.
You must not:
Share your login details with another person
Copy or reproduce course materials for distribution
Upload our content to another website or platform
Resell or redistribute our courses, templates or resources
Record or reproduce course videos without written permission
Use our materials to create a substantially similar course, programme or product for resale
All intellectual property rights in VA by Nura training materials remain owned by VA by Nura unless otherwise stated.
6. Digital Content and Cancellation Rights
Where you purchase digital content and request access to begin immediately, you expressly agree that delivery of the digital content may begin before the end of the statutory 14-day cancellation period.
By requesting immediate access, you acknowledge that once supply of the digital content has begun, you may lose your statutory right to cancel that part of the purchase.
This does not affect your statutory rights where digital content is faulty, not as described, not fit for purpose or where you are otherwise entitled to a remedy under applicable consumer law.
Where required, your consent to immediate access and acknowledgement of the effect on your cancellation rights should be obtained during checkout.
7. Live Cohort and Coaching Sessions
Where your purchase includes live coaching sessions or a live cohort, the programme schedule will be communicated separately.
Live sessions may include:
The exact format may vary depending on the programme.
You are responsible for ensuring that you attend sessions at the scheduled time.
8. Missed Live Sessions
If you are unable to attend a live group session, please notify VA by Nura as soon as reasonably possible.
Where recordings are included as part of the programme, a recording may be made available after the session.
However, availability of recordings is not guaranteed unless this has specifically been included in the programme description.
Missing a group coaching session does not normally entitle you to a refund or replacement one-to-one session.
9. One-to-One Calls
Where your purchase includes an individually scheduled one-to-one call, you are responsible for booking and attending the session.
If you need to cancel or rearrange an individual call, please provide at least 24 hours' notice by email.
Where less than 48 hours' notice is given, or you fail to attend without notice, the session may be treated as used.
This does not apply where circumstances mean it would be unfair or unlawful to enforce this term.
10. Community and Group Conduct
If your programme includes access to a group, community, chat or shared coaching environment, you agree to communicate respectfully with other participants.
You must not:
Harass or abuse another participant
Share another participant's personal information outside the group
Share confidential information discussed during coaching
Promote or sell unrelated products or services without permission
Copy or distribute another participant's work
We reserve the right to remove a participant from a community or live environment where their behaviour is seriously disruptive, abusive or unlawful.
11. Confidentiality During Group Coaching
Participants may discuss their businesses, personal circumstances, client situations or work during live calls.
You agree not to record, distribute or publicly share another participant's confidential or personal information without their permission.
Where VA by Nura records a group session, participants will be informed where appropriate.
12. Payments
You agree to pay the price displayed at checkout.
Payment may be taken through third-party payment processors such as Stripe or another provider made available through our sales platform.
VA by Nura is not responsible for failures caused solely by your bank, card issuer or third-party payment provider.
13. Payment Plans
Where a payment plan is offered, you agree to complete all scheduled payments.
A payment plan is a method of paying the total programme fee in instalments and is not a subscription that can automatically be cancelled simply because you decide to stop participating.
If a payment fails, we may contact you to arrange payment.
Access to programme materials may be suspended where instalments remain unpaid, subject to your statutory rights.
14. Refunds and Cancellations
Because many VA by Nura products provide immediate access to digital course content, refunds are not automatically available simply because you change your mind after digital access has begun and you have expressly agreed to immediate supply and acknowledged the effect on your cancellation rights.
However, nothing in these Terms removes or limits any rights you have under UK consumer law.
You may still have rights to a refund, repeat performance, repair, replacement or price reduction where, for example:
Digital content is faulty
Digital content is materially not as described
A paid service is not provided as agreed
A service is not carried out with reasonable care and skill
We cancel a service and cannot provide a suitable alternative
You otherwise have a statutory right to a remedy
Any refund request will therefore be assessed in accordance with these Terms and applicable consumer law.
15. Programme Changes
We may occasionally need to make reasonable changes to:
Where a significant change is required, we will take reasonable steps to notify affected customers.
If we cancel a paid element of a programme and cannot provide a reasonable alternative, you may be entitled to an appropriate remedy.
16. Technology
You are responsible for having suitable internet access, a device and any software reasonably necessary to access the programme.
We cannot guarantee that third-party platforms such as Stan, Google Meet, Zoom, Stripe or other software providers will operate without interruption.
Where a technical issue is within our reasonable control, we will take reasonable steps to resolve it.
17. Intellectual Property
All original VA by Nura materials, including but not limited to:
Videos
Presentations
Templates
Worksheets
Guides
Training frameworks
Course materials
Written content
Graphics
Audio
Downloadable resources
remain the intellectual property of VA by Nura unless otherwise stated.
Your purchase gives you a personal, non-exclusive and non-transferable licence to use these materials for your own learning and business development.
You may not sell, reproduce, distribute, publish or commercially exploit our materials without prior written permission.
18. Testimonials and Examples
From time to time, VA by Nura may share testimonials, feedback or examples of participant success.
We will not knowingly publish personally identifiable testimonial information for marketing purposes without appropriate permission.
Testimonials represent individual experiences and do not guarantee future results.
19. Accuracy of Information
We aim to keep our course materials accurate and useful.
However, business practices, platforms, software, pricing approaches and online tools may change over time.
Course material is provided based on the information available when it is created or updated.
You are responsible for checking whether any legal, tax, financial or regulatory requirements apply specifically to your own business.
20. Professional Advice
VA by Nura does not provide legal, tax, accounting, financial or regulated professional advice.
Where your situation requires specialist advice, you should consult an appropriately qualified professional.
21. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including any liability that cannot legally be excluded under applicable consumer law.
Subject to those rights, VA by Nura will not be responsible for indirect business losses arising solely from your decision to use or implement educational information provided through a programme.
You remain responsible for decisions made in relation to your own business.
22. Third-Party Services
Our products may refer to or use third-party platforms, software or services.
Examples may include:
Stan
Stripe
Google
Canva
LinkedIn
CRM systems
Social media platforms
Use of those services may also be subject to the third party's own terms and privacy policies.
We are not responsible for changes made by those third-party providers.
23. Privacy
Personal information provided when purchasing or participating in a programme will be handled in accordance with applicable data protection law and our Privacy Policy where available.
We will only use personal information where we have a lawful basis to do so.
24. Complaints
If you have a complaint about a product or service, please contact:
Support@vabynura.co.uk
Please provide your name, the product or programme purchased and details of your concern.
We will aim to review and respond within a reasonable timeframe.
25. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Nothing in this clause removes any mandatory consumer rights that may apply to you based on where you live.
26. Changes to These Terms
We may update these Terms and Conditions from time to time.
The version that applies to your purchase will normally be the version in force when you entered into the contract with us.
Any material changes affecting an existing purchase will not remove rights you already have under applicable law.
27. Contact
For questions about these Terms and Conditions, please contact:
VA by Nura
Email: support@vabynura.co.uk
Website: https://vabynura.co.uk/
