Last updated: 15 August 2026
Please read these Terms & Conditions carefully before purchasing, registering for, downloading or accessing any product, service, training or resource provided by The CEO Digital Lab.
These Terms & Conditions apply to products and services provided by:
Yannah Rose Achilleos T/A The CEO Digital Lab
Sole Trader
62 North Street, Langley Mill, Nottinghamshire, NG16 4BS
Email: support@byyannahrose.com
Throughout these Terms, βThe CEO Digital Labβ, βweβ, βusβ and βourβ refer to Yannah Rose Achilleos trading as The CEO Digital Lab.
By purchasing, registering for or accessing our products or services, you agree to these Terms & Conditions.
Nothing within these Terms affects any statutory rights that cannot legally be excluded or restricted.
1. ABOUT THE CEO DIGITAL LAB
The CEO Digital Lab provides business education, digital products, resources, courses, training, workshops, masterclasses, programmes, memberships, mentoring and other business-related services, primarily for beauty and aesthetics business owners.
The specific content, price, delivery method, duration, access period and inclusions of each product or service will be stated on the relevant product or sales page at the time of purchase or registration.
2. EDUCATIONAL PURPOSE
All training, resources, mentoring, templates, frameworks and information provided by The CEO Digital Lab are for educational and informational purposes.
You remain responsible for the decisions you make and actions you take within your own business.
We do not guarantee specific financial results, revenue, profit, client numbers, social media growth or other business outcomes.
Results will vary depending on factors including your business, market, experience, pricing, implementation, resources, time and individual circumstances.
Testimonials, client results and case studies represent individual experiences and are not guarantees that another person will achieve the same results.
Nothing provided by The CEO Digital Lab should be considered legal, financial, accounting, tax or other regulated professional advice. You should seek appropriately qualified professional advice where required.
3. ORDERS & PAYMENT
Prices and payment options will be displayed before purchase.
By completing a purchase, you agree to pay the price stated at checkout and provide accurate payment and contact information.
Where a payment plan is offered, this is a method of paying the agreed purchase price and does not automatically operate as a cancel-anytime subscription.
You remain responsible for agreed payments in accordance with the terms of your purchase, subject to any statutory rights that apply.
Failure to make an agreed payment may result in access to a product, programme or service being suspended until the outstanding payment has been resolved.
Prices and promotional offers may change from time to time. A later reduction, sale or promotional offer does not entitle previous purchasers to a refund of the difference.
4. DIGITAL PRODUCTS & IMMEDIATE ACCESS
Digital products may include, but are not limited to:
Due to the nature of digital products and the immediate access provided following purchase, digital products are non-refundable once access or download has commenced, except where you have a statutory right to a refund or other remedy.
Where required by applicable consumer law, you may be asked before receiving immediate access to expressly consent to digital content being supplied before the end of the statutory cancellation period and acknowledge that you will lose your right to cancel once supply begins.
Nothing in these Terms affects your statutory rights where digital content is faulty, not as described or otherwise does not conform to applicable legal requirements.
5. REFUNDS & CANCELLATIONS
All purchases from The CEO Digital Lab are final and non-refundable except where a refund, cancellation or other remedy is required by law.
Please ensure that you have read the full description of a product or service and are satisfied that it is suitable for you before purchasing.
Outside any statutory rights that apply, refunds will not be provided because:
you change your mind;
your personal or business circumstances change;
you do not access or use the product;
you do not complete the training or programme;
you fail to attend a live session;
you decide you no longer wish to participate;
you do not implement the information or strategies provided;
you do not achieve the results you hoped for; or
you later decide another product or service would have been more suitable.
Nothing within this policy removes any statutory consumer rights that cannot legally be excluded.
If you believe there is a problem with something you have purchased, contact:
support@byyannahrose.com
6. LIVE TRAINING, MASTERCLASSES & EVENTS
Where a product includes a live workshop, masterclass, sprint, webinar, training session or event, the relevant dates, times and delivery method will be communicated as part of that offer.
It is your responsibility to attend at the scheduled time and to ensure that you have suitable internet access and equipment for online delivery.
Failure to attend a live session does not automatically entitle you to a refund.
Where a replay is included, the availability and access period will be communicated in connection with the relevant offer. Replay access is not indefinite unless expressly stated.
We reserve the right to make reasonable changes to the timing, format or delivery of live training where necessary.
If we cancel or materially change a paid event, we will provide an appropriate remedy where required by law.
7. MEMBERSHIPS & SUBSCRIPTIONS
Where a product operates as a recurring membership or subscription, the price, billing frequency, minimum commitment (if applicable) and cancellation arrangements will be stated before purchase.
Recurring payments will continue according to the agreed billing schedule until cancelled in accordance with the applicable membership terms.
Cancellation prevents future renewals but does not ordinarily provide a refund for a period already paid for, subject to your statutory rights.
Access to membership content, resources and benefits may end when the paid membership period ends.
8. MENTORING, COACHING & BESPOKE SERVICES
Certain mentoring, coaching, consultancy, strategy and bespoke services provided by The CEO Digital Lab are subject to a separate Client Agreement.
Where a Client Agreement is provided, it will contain the specific terms applying to that service, which may include:
programme duration;
payment obligations;
commencement of work;
cancellation and refund terms;
calls and appointments;
rescheduling;
communication and support;
confidentiality;
intellectual property; and
the responsibilities of both parties.
You will be required to review and agree to the applicable Client Agreement in connection with that service.
Except where required by law or expressly stated otherwise in the applicable Client Agreement, payments made for mentoring, coaching and bespoke services are non-refundable.
Where there is a conflict between these general Terms & Conditions and a Client Agreement relating specifically to a mentoring, coaching or bespoke service, the Client Agreement will apply to that service to the extent permitted by law.
9. INTELLECTUAL PROPERTY
All content created and supplied by The CEO Digital Lab remains the intellectual property of The CEO Digital Lab or is used by us with appropriate permission.
This includes, but is not limited to:
Purchasing or receiving access to our content does not transfer ownership of that intellectual property to you.
You are granted a limited, personal, non-exclusive and non-transferable licence to use purchased materials for your own learning and, where appropriate, within your own business.
Unless you have our prior written permission, you must not:
copy or reproduce our materials for distribution;
share purchased products or resources with another person;
share login or access details;
resell or redistribute our content;
upload our paid resources to shared drives, groups, memberships or other platforms;
reproduce our materials for use in your own training or education products;
modify our resources and sell or distribute them as your own;
reproduce or substantially copy our frameworks or methodologies for commercial use; or
claim our intellectual property as your own.
Where a template is specifically provided for you to customise for your own business, you may do so for its intended purpose. This does not give you permission to resell, distribute or teach the original template or substantially reproduce it as a product for others.
Unauthorised use of our intellectual property may result in access being withdrawn and further action being taken where appropriate.
10. FREE PRODUCTS, RESOURCES & TRAINING
These Terms also apply where relevant to free resources, lead magnets, workbooks, downloads, webinars, sprints, masterclasses or other complimentary content provided by The CEO Digital Lab.
Providing something free of charge does not transfer ownership of the intellectual property or give permission for it to be copied, reproduced, shared, resold or commercially exploited.
We reserve the right to change or withdraw free resources or complimentary access at any time.
11. COMMUNITY & PARTICIPANT CONDUCT
Where a programme, membership or training includes access to a community, group or interactive environment, participants are expected to communicate respectfully and protect the privacy of other participants.
You must not share another participant's confidential business or personal information outside the relevant environment without their permission.
We reserve the right to remove content or restrict access where reasonably necessary to protect other participants, our intellectual property, our business or the integrity of the community.
12. THIRD-PARTY PLATFORMS
We may use third-party platforms and service providers to process payments or deliver products, emails, communities, live sessions or other elements of our services.
We are not responsible for outages or failures caused solely by third-party providers outside our reasonable control, although we will take reasonable steps to assist where such an issue materially affects something you have purchased.
Your use of third-party platforms may also be subject to their own terms and privacy policies.
13. PRIVACY & MARKETING
We process personal information in accordance with applicable UK data protection law and our separate Privacy Policy.
Transactional and service-related communications necessary to provide something you have purchased, registered for or requested may be sent using the contact details you provide.
Marketing communications are treated separately.
Where consent is required for electronic marketing, we will seek that consent separately. Accepting these Terms & Conditions does not automatically mean that you consent to receive marketing emails.
You may unsubscribe from marketing communications at any time.
14. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, The CEO Digital Lab is not responsible for business losses or outcomes resulting from decisions you independently make after receiving our educational information, training or guidance.
You are responsible for assessing whether the strategies, information and resources provided are appropriate for your individual business and circumstances.
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
Nothing in this section affects your statutory rights.
15. COMPLAINTS & CONTACT
If you have a problem with a product or service or wish to make a complaint, please contact us so that we have an opportunity to resolve the matter.
Yannah Rose Achilleos T/A The CEO Digital Lab
62 North Street, Langley Mill, Nottinghamshire, NG16 4BS
support@byyannahrose.com
We will aim to respond to and resolve complaints fairly and within a reasonable timeframe.
16. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
If you are purchasing as a consumer, nothing in these Terms affects any mandatory rights you may have regarding the jurisdiction in which a dispute can be brought.
17. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or applicable law.
The latest version will be made available through our store or website.
The Terms applicable to a purchase will generally be those in effect at the time of purchase, except where a subsequent change is required by law or otherwise validly applies.
Last updated: 15 August 2026
