TERMS AND CONDITIONS
Caregiver’s Vault
Last Updated: 2/17/2026
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS OR SERVICES.
By using this website, you signify your consent to these Terms of Use. If you do not agree to these Terms, please do not use the website.
1. Company Information
This website and all related services are operated by:
Caregiver’s Vault
Owned and operated by Delcinya Myles
State of Operation: California
Contact Email: caregiverplaybook@gmail.com
(Collectively referred to as the “Company” or the “Site.”)
2. Nature of Services
Caregiver’s Vault provides:
• Educational materials and digital downloads
• Strategy and coaching sessions
• Concierge navigation packages (including subscription services)
• Assistance drafting letters for physicians and medical providers
• Coaching on communication with social workers, service coordinators, and case managers
• Program assessments to identify public benefit opportunities
• Appeal strategy guidance for denied services
• Guidance related to IHSS, Libertana WPCS, CalAIM, Regional Center, and similar programs
• Support for Veterans and spouses of Veterans exploring VA Aid & Attendance eligibility
• Assistance identifying medically supportive meal programs
• Resource recommendations for caregiver-related products
• Information about upcoming caregiver retreats, scholarships, and limited respite funding when available
All services are informational, educational, and administrative in nature.
The Company is not:
• A government agency
• A law firm
• A medical provider
• A financial advisor
• An official representative of IHSS, Medi-Cal, Regional Centers, Libertana, CalAIM, or the U.S. Department of Veterans Affairs
The Company does not determine eligibility or approve benefits under any public program.
3. No Guarantee of Results
The Company does not guarantee:
• Approval for IHSS
• Approval for Protective Supervision
• Approval for WPCS
• Additional authorized hours
• CalAIM service authorization
• Regional Center service increases
• Approval of appeals or overturning of denials
• VA Aid & Attendance approval
• Financial benefit outcomes
All determinations are made solely by the applicable agency, health plan, or governing authority.
Results depend on documentation, medical evaluations, eligibility criteria, agency discretion, and policy changes.
4. Concierge & Subscription Services
If you purchase a concierge package or subscription service:
• You are purchasing navigation support and strategic guidance.
• You remain responsible for final submission of documentation unless otherwise agreed in writing.
• Subscription services may renew automatically unless canceled prior to the next billing cycle.
• No refunds are provided for partially used subscription periods.
• The Company reserves the right to discontinue services if communication becomes abusive, inappropriate, or non-compliant with these Terms.
5. Digital Products
All digital downloads, templates, and guides are non-refundable due to immediate access.
You may not:
• Share, resell, or redistribute materials
• Upload materials to public forums
• Modify materials for commercial resale
• Claim ownership of Company content
Unauthorized use may result in termination of access and legal action.
6. Future Programs & Funding
The Company may offer caregiver retreats, scholarships, or limited respite assistance when funding is available.
Such opportunities:
• Are not guaranteed
• Are subject to eligibility requirements
• May be limited in availability
• May be discontinued at any time
• Are offered solely at the Company’s discretion
7. Payments
You agree to:
• Provide valid payment information
• Pay all fees in full and on time
• Understand that all sales are final
Prices may change at any time without notice.
If technical issues prevent delivery of a product, your sole remedy is replacement access or refund at the Company’s discretion.
8. Calls & Appointments
If your purchase includes coaching or strategy calls:
• You are responsible for scheduling your session.
• Cancellations must be made at least 48 hours in advance via email to caregiverplaybook@gmail.com.
• Missed calls without proper notice are forfeited.
• All booked calls are non-refundable.
9. Intellectual Property
All content on this Site — including templates, text, videos, branding, graphics, materials, and program structures — is the property of Caregiver’s Vault unless otherwise stated.
You are granted a limited, non-transferable license for personal use only.
You may not reproduce, distribute, or commercially exploit any materials without written permission.
10. Limitation of Liability
All content and services are provided “as is.”
The Company shall not be liable for:
• Benefit denials
• Reduced hours
• Financial losses
• Loss of services
• Errors made by agencies
• Delays caused by third parties
• Service interruptions from third-party platforms (including Stan Store, Stripe, scheduling software, or email providers)
You assume full responsibility for how you use the information provided.
11. Privacy
The Company will not intentionally disclose personally identifying information except as required by law.
However, no online system is completely secure. Use of the Site is at your own risk.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California.
Any disputes shall be resolved within the appropriate courts located in California.
13. Changes to Terms
These Terms may be updated at any time. Continued use of the Site constitutes acceptance of any revisions.
