ELEVATE WITH OLIVIA
Store Terms & Conditions
Free resources, digital products and affiliate offers
Draft version 1.0 | Prepared 2 October 2026
ELEVATE WITH OLIVIA LTD | Company number 16567136
Registered office: 26 Thingwall Road, Irby, Wirral, England, CH61 3UE
Contact: admin@elevatedigitalacademy.co.uk
1. About these Terms
1.1 These Terms apply to free resources and products supplied by ELEVATE WITH OLIVIA LTD through the Elevate with Olivia store. “We”, “us” and “our” mean that company. “You” means the person purchasing or requesting the resource.
1.2 Please read these Terms and the relevant product description before purchasing or requesting a download. We will make these Terms available before you order and ask you to accept them. For paid orders, your contract is formed when payment, or an agreed first instalment, is authorised and we send your order confirmation. We will provide the applicable Terms with that confirmation.
1.3 Product descriptions and any specific licence or additional terms disclosed before purchase form part of your agreement. Express permissions in a product-specific licence apply to that product only. They do not grant rights over other store products.
1.4 Elevate Digital Academy has its own Customer Terms & Conditions. Those terms govern Academy purchases, access and participation, including purchases made through a referral link on this store. Any affiliate participation is governed by the relevant separate Affiliate Agreement.
1.5 Nothing in these Terms removes your statutory rights. An individual may qualify as a consumer even where a product teaches business skills.
2. Product descriptions, payment and delivery
2.1 The product description explains what is included, its price, file formats, delivery arrangements and any access period or technical requirements. Support, updates, coaching, community access and other services are included only where expressly stated.
2.2 Free resources have no purchase price. For paid products, the price, currency, applicable taxes and compulsory charges will be shown before payment. Later offers do not change the price agreed for your order.
2.3 Digital products are delivered through the download link, email or access instructions specified in the offer. Supply takes place within the timeframe stated before purchase. Contact us if your link does not arrive, does not work or your purchase cannot be accessed.
2.4 You must provide accurate contact details and have a suitable device, internet connection and software capable of opening the disclosed formats. We will disclose any unusual compatibility requirements or compulsory additional costs before purchase.
2.5 Where instalments are offered, they spread the agreed purchase price rather than create a subscription unless the offer expressly says otherwise. Payment-provider terms may also apply. Valid cancellation and refund rights remain unaffected.
3. Intellectual property and personal-use licence
3.1 Copyright and other intellectual-property rights in our original guides, training, text, videos, designs, templates and branding belong to ELEVATE WITH OLIVIA LTD or the relevant rights holder. Purchasing or downloading a product does not transfer ownership of those rights.
3.2 Unless a specific written licence expressly grants additional rights, you receive a personal, non-exclusive, non-transferable licence to download, access and use the product for your own learning and use. You may keep reasonable copies on your own devices and print a copy for your own use.
3.3 This personal-use licence applies to the Getting Started with Digital Marketing guide, Elevate Your Socials and the Starter Kit, including when provided free of charge or as part of a bundle. No resale, redistribution, private label rights (PLR) or master resell rights (MRR) are granted for those products unless we expressly provide a separate written licence for a specific item.
3.4 You may apply the knowledge and skills you learn to your own business. Where a product includes templates expressly intended for creating your own social posts or other business content, you may complete and use them for that stated purpose. This does not permit selling or distributing the underlying templates or resource files, or using them for client deliverables unless the specific licence allows it.
3.5 Except where the specific licence or law permits, you must not:
Sell, sublicense, share, gift, distribute or make the product or its protected contents available to another person.
Upload it to a shared drive, website, community, course or other location accessible to others.
Rebrand, repackage, translate, adapt or reproduce its protected content for sale or distribution, including as a free lead magnet, bonus or part of another product.
Remove copyright notices or present our protected content, designs or branding as your own.
Use AI or other tools to reproduce, rewrite or repackage our protected materials for unauthorised distribution or sale.
3.6 These restrictions protect our materials; they do not give us ownership of general ideas, facts, methods or your independently created work. Rights and exceptions provided by law remain unaffected.
3.7 Free products have the same intellectual-property protection as paid products. You may share a link to our official download page so another person can request their own copy, but you must not distribute the file itself.
4. Affiliate products and separately licensed resources
4.1 Where we promote another supplier’s product through an affiliate link, we may receive commission if you purchase. Affiliate relationships will be disclosed clearly with the relevant promotion. Before you order, the checkout or product information must identify the supplier and the terms that govern your purchase.
4.2 Where another supplier is the contracting seller, that supplier is responsible for delivering the product and dealing with product access, cancellations and refunds under its terms and applicable law. We remain responsible for our own representations and any obligations we have under law. Where we are the seller, an affiliate referral does not remove our responsibilities to you.
4.3 Buying a product that offers an affiliate programme does not automatically authorise you to become an affiliate. Participation is subject to any application or approval requirements and the separate Affiliate Agreement, including its commission, payment, disclosure and promotional rules.
4.4 Affiliate permission allows approved promotion through authorised referral links. It does not itself give permission to copy, rebrand, distribute or resell the product, collect payments through your own checkout, or grant access to others.
4.5 If a specific item expressly includes commercial-use, PLR, MRR or other resale rights, the written licence supplied for that item defines the permission and restrictions. Check that licence before selling or sharing it. Such rights do not extend to our free guide, other personal-use products or Academy training.
4.6 No affiliate commission, sale or income is guaranteed. You must comply with the relevant programme terms and applicable advertising law when promoting an offer.
5. Cancellation and refunds
5.1 Where the statutory cancellation right applies to a paid distance contract, you normally have 14 days beginning the day after the contract is made to cancel without giving a reason.
5.2 We may supply digital content during that period with your express consent. Your statutory cancellation right for that content ends when supply begins only where you have also expressly acknowledged that consequence and we have provided the required contract confirmation. Accepting these Terms alone does not replace those express choices.
5.3 If you do not consent to early supply, the digital content will be supplied after the cancellation period. Once digital content has been supplied and the cancellation right has validly ended, we do not offer a discretionary change-of-mind refund unless the product offer includes a separate refund guarantee.
5.4 Different rules apply to services, such as a separately purchased audit or mentoring session. An early start requires your express request. Cancellation during the period may attract a proportionate charge only where the legal conditions are met. The cancellation right ends on full performance only where the required consent and acknowledgment have been obtained.
5.5 Digital content must meet applicable legal standards, including being as described, of satisfactory quality and fit for a particular purpose we have agreed. Services must be performed with reasonable care and skill. You retain any applicable right to repair, replacement, repeat performance, a price reduction or refund.
5.6 To cancel or report a problem, contact us using the email above or write to our registered office. A clear statement of cancellation is sufficient; using a cancellation form is optional. We will provide any legally required refund within the applicable deadline, normally within 14 days of receiving a valid cancellation notice, through the original payment method unless otherwise agreed, without an administration fee.
5.7 Genuine complaints, chargebacks and payment disputes are not automatically breaches of these Terms. We may investigate fraudulent claims and provide relevant transaction evidence to a payment provider.
6. Educational information and results
6.1 Our products provide education, resources and practical guidance. They do not guarantee earnings, sales, followers, business success or recovery of your purchase price. Results vary according to your circumstances, implementation, offer, audience and market conditions.
6.2 Testimonials and examples describe individual experiences. They are not a promise that you will achieve the same outcome. General legal, tax or financial information is educational and does not replace advice tailored to your circumstances.
7. Privacy and communications
7.1 Our separate Privacy Policy explains how we handle your personal information. It will be available when you purchase or request a resource.
7.2 We may use your details to deliver the requested resource, administer your order and provide necessary service communications in accordance with our Privacy Policy and applicable law.
7.3 Accepting these Terms or requesting a free guide is not, by itself, blanket consent to marketing. Promotional emails will be sent only where we have a lawful basis and satisfy applicable electronic-marketing rules. Where consent is needed, we will request it separately. You can unsubscribe from marketing at any time.
7.4 We will obtain separate permission where required before publishing your testimonial, private messages, image or other personal information for promotional purposes.
8. Misuse and enforcement
8.1 Where reasonably justified by serious or repeated misuse, infringement or other breach, we may restrict access or terminate the affected licence. We will act proportionately, explain the reason as soon as reasonably practicable and normally allow a remediable breach to be corrected. Immediate action may be necessary to stop serious infringement, fraud or a security threat.
8.2 You may contact us to request a review. Following lawful termination of a licence, you must stop the use covered by that licence. We may request removal of infringing copies, report infringement to relevant platforms or pursue available legal remedies.
8.3 We do not impose automatic financial penalties or blanket forfeiture of payments. Any retained sum or claim for loss must be lawful and proportionate. Statutory rights, honest reviews and genuine complaints remain protected.
9. Our responsibility
9.1 We will take reasonable steps to deliver what was promised and resolve faults. Using a third-party checkout or hosting platform does not remove our responsibility for our own contract with you.
9.2 We are responsible for foreseeable loss or damage for which we are legally liable, including loss caused by our breach or failure to use reasonable care and skill. We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything that cannot lawfully be excluded.
10. Changes, complaints and governing law
10.1 Updated Terms normally apply to future purchases and downloads. They do not automatically remove rights already granted under an earlier agreement. Changes to existing agreements must have a valid legal or contractual basis and preserve applicable statutory protections.
10.2 Send complaints to the contact email above, including your order details where relevant. We will investigate fairly and respond. You retain the right to obtain independent advice or use a regulator, court or other available remedy.
10.3 These Terms are governed by the law of England and Wales. Consumers retain mandatory protections under the law of their country of residence and any right to bring proceedings in courts available to them under that law.
10.4 If a provision is unenforceable, the remaining provisions continue so far as legally possible. A delay in enforcing a right does not itself waive that right.
