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by Jessica Alfaro

Helping women break chains & become their best self ♡

DISCOVERY CALL

DISCOVERY CALL

This 30-minute discovery call is for Brand Founders who are ready to elevate their customer service and create a first-class client experience because of it.


Hi, I’m Jessica — the powerhouse CX girl behind some of the most incredible solo and co-founded 7-figure clothing brands.

I specialize in one-time customer service architecture builds, audits, and refinements using Gorgias, Shopify, and more.

For brands looking for ongoing support, I also offer full-service customer experience concierge on a monthly retainer.

BOOK A DISCOVERY CALL

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What are your desires and goals for your brand's customer service and experience?
What are the current challenges you're facing with customer service and experience?
Share anything you'd like me to know before this call!
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Terms & Conditions

TERMS AND CONDITIONS

Last Updated: June 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING, ACCESSING, OR USING ANY PRODUCT, SERVICE, WEBSITE, COURSE, PROGRAM, MEMBERSHIP, COACHING, MENTORSHIP, DIGITAL RESOURCE, OR CONTENT PROVIDED BY JESSICA ALFARO ("COMPANY").

By purchasing from, accessing, or using any Company website, content, products, programs, services, courses, coaching containers, mentorships, memberships, downloads, digital materials, or communications, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

  1. COMPANY INFORMATION

These Terms and Conditions govern your use of products and services provided by Jessica Alfaro ("Company"), located in Surrey, British Columbia, Canada.

  1. ELIGIBILITY

By purchasing or using any Company product or service, you represent that you are at least 18 years of age and legally capable of entering into binding agreements.

  1. INTELLECTUAL PROPERTY

All content provided by the Company, including but not limited to coaching materials, videos, workbooks, PDFs, templates, trainings, courses, memberships, graphics, branding, written content, frameworks, methodologies, social media content, emails, recordings, and other materials are the exclusive property of Jessica Alfaro and are protected by applicable copyright, trademark, and intellectual property laws.

You may not:

Copy, reproduce, distribute, modify, republish, upload, share, sell, license, teach, duplicate, create derivative works from, or otherwise exploit Company materials without prior written consent.

Any unauthorized use constitutes intellectual property infringement and may result in legal action.

  1. PERSONAL USE ONLY

All purchases are licensed solely for your individual use.

You may not share login credentials, course materials, recordings, downloads, resources, worksheets, templates, coaching content, or mentorship materials with any third party.

  1. NO GUARANTEE OF RESULTS

The Company provides educational, coaching, mentorship, business, personal development, mindset, and informational services.

The Company makes no guarantees regarding income, revenue, business growth, sales, client acquisition, audience growth, personal transformation, health outcomes, weight loss, spiritual outcomes, or any specific result.

Your success depends upon many factors including your effort, experience, commitment, implementation, market conditions, skills, and personal circumstances.

You acknowledge that results vary significantly between individuals.

  1. FINAL SALE POLICY

ALL SALES ARE FINAL.

Due to the digital nature of the Company's products and the immediate access provided to intellectual property, educational materials, coaching methodologies, digital resources, mentorship support, and proprietary information, no refunds will be provided under any circumstances unless otherwise required by applicable law.

This applies to:

Coaching programs

Mentorship containers

1:1 coaching

Strategy sessions

Consulting services

Digital products

Courses

Memberships

Workshops

Masterclasses

Live trainings

Group programs

Downloads

Templates

Workbooks

Bundles

VIP Days

Retreats

Events

Subscriptions

Payment plans

And all other products or services offered by the Company.

No refunds, credits, exchanges, transfers, cancellations, or partial refunds will be issued for any reason including:

Change of mind

Lack of participation

Failure to achieve desired results

Personal circumstances

Scheduling conflicts

Business performance

Financial hardship

Relocation

Medical issues

Relationship changes

Employment changes

Or any other reason.

  1. PAYMENT PLANS

If a payment plan is selected, you agree to complete all scheduled payments regardless of participation level or program usage.

Failure to complete payments does not terminate your contractual obligation.

The Company reserves the right to:

Suspend access

Revoke access

Send outstanding balances to collections

Recover legal fees and collection costs where permitted by law

Pursue legal remedies for unpaid balances

  1. CHARGEBACKS AND PAYMENT DISPUTES

You agree not to initiate chargebacks, payment disputes, reversals, or claims through your financial institution without first contacting the Company in writing.

Initiating a chargeback after agreeing to these Terms may constitute a breach of contract.

The Company reserves the right to submit these Terms, purchase records, communications, attendance records, and access logs as evidence in response to any dispute.

  1. COACHING AND MENTORSHIP SERVICES

Coaching and mentorship services are educational and informational in nature.

The Company does not provide legal, medical, psychological, financial, accounting, therapy, or mental health services.

You remain solely responsible for your decisions, actions, implementation, and outcomes.

  1. SCHEDULING AND CANCELLATIONS

Clients are responsible for scheduling all coaching calls.

A minimum of 48 hours' notice is required to reschedule a scheduled call.

Failure to provide at least 48 hours' notice may result in forfeiture of the session.

Missed calls, no-shows, or late arrivals may be considered completed sessions at the Company's discretion.

Unused sessions expire at the end of the purchased program term unless otherwise agreed in writing.

  1. CLIENT CONDUCT

The Company reserves the right to remove any client from any program, container, membership, community, coaching relationship, or service without refund if the client:

Engages in harassment

Threatens staff or community members

Shares confidential information

Violates intellectual property rights

Acts abusively

Disrupts the learning environment

Engages in unlawful conduct

  1. CONFIDENTIALITY

The Company will make reasonable efforts to maintain the confidentiality of information shared by clients.

However, confidentiality cannot be guaranteed in group settings, online communities, social platforms, or third-party software systems.

  1. TESTIMONIALS

The Company may use testimonials, feedback, reviews, comments, or success stories voluntarily provided by clients for marketing purposes unless otherwise agreed in writing.

  1. TECHNOLOGY DISCLAIMER

The Company is not responsible for interruptions caused by:

Internet outages

Software failures

Third-party platforms

Payment processors

Email providers

Hosting providers

Telecommunications failures

Technical difficulties beyond the Company's control

  1. WEBSITE USE

You agree not to use the Company's website, content, products, or services for any unlawful purpose or in violation of any applicable law.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, punitive, consequential, or exemplary damages arising out of your use of any product, service, website, course, coaching program, mentorship, or content.

The Company's maximum liability for any claim shall not exceed the amount paid by the client for the applicable product or service.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless Jessica Alfaro, her contractors, affiliates, employees, agents, successors, and representatives from any claims, damages, liabilities, expenses, costs, or legal fees arising from your actions, use of Company services, violation of these Terms, or violation of any law or third-party rights.

  1. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

  1. DISPUTE RESOLUTION

Any dispute arising from or relating to these Terms, the Company's products, services, website, coaching, mentorship, or business activities shall be exclusively resolved in the courts located in Surrey, British Columbia, Canada.

You agree to submit to the exclusive jurisdiction of those courts.

  1. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

  1. MODIFICATIONS

The Company reserves the right to modify these Terms at any time. Updated versions shall become effective immediately upon posting.

  1. CONTACT

Questions regarding these Terms may be directed to:

Jessica Alfaro
Email: jessica.alfarro@gmail.com

By purchasing, accessing, or using any Company product, service, website, content, course, coaching, mentorship, membership, or digital resource, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.