LIFE COACHING TERMS & SERVICES AGREEMENT
Jonathan Hercus — Life Coaching Services
1. Scope of Services & Mental Health Disclaimer
Coaching Perspective: Services provided by Jonathan Hercus ("Coach") offer a coaching perspective, goal-setting framework, and personal accountability structure.
Jonathan Hercus is NOT a licensed therapist, counsellor, psychologist, psychiatrist, or medical professional. Coaching is not psychotherapy, mental health therapy, or medical treatment, and is not a substitute for any of these.
Coaching does not include the diagnosis or treatment of mental health conditions. If you are experiencing severe emotional distress, mental health challenges, or thoughts of self-harm, you agree to seek care from a licensed healthcare professional, your local emergency services, or a crisis support line in your country.
You confirm that you are at least 18 years of age and have the legal capacity to enter into this Agreement.
2. Privacy, Confidentiality, Safety & Media
Data Collected: The Coach collects only the basic details you provide when booking (such as your name and email address) to schedule your session, send calendar/video call invites, and process payment. Session notes may be stored securely using digital scheduling, CRM, or note-taking tools for the purpose of delivering coaching services.
Confidentiality Standard: What is discussed in your coaching sessions stays between you and the Coach, and will not be shared with third parties, except as set out below or where required by law.
3. Client Commitment & Disclaimer of Results
Your Outcomes: Coaching sessions involve you sharing your experience and perspective, and the Coach offering reflections, questions, and perspective in response. Your progress depends substantially on your own action, commitment, and implementation of what emerges — both in sessions and in the time between them
No Guarantees: The Coach offers guidance and perspective but makes no guarantees, representations, or warranties regarding specific personal, professional, or financial outcomes.
Intellectual Property: Any workbooks, framework guides, or written materials provided to you as part of coaching are for your personal, non-commercial use only and remain the property of Jonathan Hercus. They may not be reproduced, distributed, or shared without written permission.
4. Payments, Rescheduling & Cancellations
Payments: Session fees must be paid in advance, in the currency and by the payment method specified at booking. You are responsible for any bank, currency conversion, or payment processor fees.
Consumer Guarantees & Refunds: Under the Australian Consumer Law, you have standard consumer guarantees that cannot be excluded. Outside of those statutory rights, session fees are non-refundable once a session has been booked. Where a session has not yet been delivered, refund requests will be considered on a case-by-case basis at the Coach's discretion.
Rescheduling & Cancellations: Life happens, and rescheduling is welcomed. Please provide at least 24 hours' notice via email at jonohercus@gmail.com to reschedule or cancel a session at no charge.
Late Cancellations & No-Shows: Reschedules or cancellations made with less than 24 hours' notice, and unexcused no-shows, will result in forfeiture of that session's fee. Disputed Payments: Raising a payment dispute or chargeback without first contacting the Coach to resolve the issue directly is a breach of this Agreement and may result in suspension of future bookings.
5. Limitation of Liability
You remain fully responsible for your own choices, wellbeing, decisions, and actions during and after coaching sessions.
To the maximum extent permitted by law, the Coach's total liability arising out of or in connection with these services — whether in contract, tort (including negligence), or otherwise — is limited to the total fees paid by you for the session(s) giving rise to the claim. Nothing in this Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law.
6. Term & Termination
Term: This Agreement applies for as long as you continue to book and attend coaching sessions with the Coach.
Termination: Either party may terminate the coaching relationship at any time, for any reason, by written notice. Sessions already paid for and not yet delivered will be treated in accordance with Section 4 (Payments).
7. General
Entire Agreement: This Agreement constitutes the entire understanding between you and the Coach regarding these services and supersedes any prior verbal or written agreements or representations.
Severability: If any provision of this Agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
Assignment: You may not assign or transfer this Agreement without the Coach's prior written consent. The Coach may assign this Agreement in connection with a transfer of the coaching business.
No Waiver: A failure by either party to enforce any provision of this Agreement is not a waiver of that provision or any other.
8. Agreement & Governing Law
By booking a session, submitting payment, or clicking "I Agree," you acknowledge that you have read, understood, and consented to these terms.
This Agreement is governed by the laws of Queensland, Australia, without regard to conflict of law principles. Both parties submit to the exclusive jurisdiction of the courts of Queensland, Australia, for any dispute arising out of or relating to this Agreement, subject to any consumer protections that mandatorily apply in your country of residence and cannot be contracted out of.
