The Unlocked Owner – Terms & Policies
Effective date: November 10. 2026
These Terms & Policies apply to every purchase, enrollment, and registration with The Unlocked Owner. By completing checkout, enrolling, or registering, you agree to them.
Who "we" are. Through December 31, 2026, The Unlocked Owner is operated by Kentucky Therapy Solutions, LLC, d/b/a The Unlocked Owner, a Kentucky limited liability company. Starting January 1, 2027, The Unlocked Owner is operated by The Unlocked Owner, LLC, a Kentucky limited liability company. In these terms, "The Unlocked Owner," "we," "us," and "our" mean the entity operating the business on the date of your purchase. "You" and "buyer" mean the person or business making the purchase.
What these terms cover. These terms apply to the product, program, or event you are purchasing, and to every other digital product, program, course, coaching offer, membership, and event offered by The Unlocked Owner.
If a specific product page or agreement includes terms that differ from these, the product-specific terms control for that product.
1. Intellectual Property and License
All content is owned by The Unlocked Owner and licensed to you, not sold. This includes videos, recordings, workbooks, templates, scripts, slides, checklists, emails, and any other materials we provide.
What you may do. You receive a limited, non-exclusive, non-transferable license to use the materials in your own business. You may share and use the materials with your own staff and team members inside your business.
What you may not do. You may not:
Resell, sublicense, or distribute the materials, in whole or in part
Share materials, logins, or access with anyone outside your business
Post the materials publicly, including on social media, websites, or shared drives
Repackage the materials into your own product, course, or program
Record or copy live sessions without our written permission
We may revoke access, without a refund or credit, if these terms are violated, and we reserve all other legal rights.
2. Refund Policy
All sales are final, and no cash refunds are issued for digital products, programs, coaching, memberships, or events. Because digital materials are delivered immediately and event and program seats are limited, please review each offer carefully before you buy.
Credit toward a future offer. In the situations below, instead of a refund, you will receive a credit toward a future Unlocked Owner offer:
We cancel an event or program, with notice.
We reschedule an event or program and you cannot attend the new date.
You have a medical or family emergency, with documentation.
Any other situation where we choose to make an exception, at our sole discretion. An exception made for one buyer does not set a precedent or create an obligation for any other buyer.
Credits are non-transferable, have no cash value, and expire 12 months after the date they are issued.
Billing errors. If you are charged twice or charged the wrong amount, we will refund the difference to your original payment method. Please contact us within 30 days of the charge.
Chargebacks. Please contact us before disputing a charge with your bank or card issuer. Filing a chargeback for a purchase covered by these terms may result in immediate loss of access.
3. Access and Delivery
Digital products are delivered by email or through Stan Store immediately after checkout, unless the product page says otherwise. If you don't receive access within 24 hours, check your spam folder, then contact us.
How long access lasts. Unless a product page states a different period, you have access to digital products for the lifetime of the product. "Lifetime" means for as long as we continue to offer the product, not your lifetime. If we retire a product, we will give at least 30 days' notice so you can download what you need.
Programs and cohorts. Live programs run on the dates listed on the product page. Recordings, if offered, are available for the period stated on that page. Missing a live session does not entitle you to a refund or credit.
Changes to content. We may update, reorganize, or improve materials over time. We may also change the platform used to deliver them.
Your account. You are responsible for keeping your login information secure. Access is for you and your business only, as described in Section 1.
4. Payment Terms
Prices are listed in U.S. dollars and are due in full at checkout unless you choose a payment plan. Payments are processed through Stan Store and its payment processors.
Payment plans. A payment plan is a commitment to pay the full price of the offer in installments, not a subscription you can cancel. By choosing a payment plan, you authorize us to charge your payment method on each scheduled date until the full balance is paid. Stopping payments, or losing or leaving the program, does not cancel the remaining balance.
Failed payments. If a payment fails, we will notify you and retry the charge. If the payment is not completed within 7 days, we may pause your access until your account is current. If a payment is still outstanding after 14 days, we may remove your access, and the remaining balance stays due.
Price changes. We may change prices for future purchases at any time. Price changes do not affect a purchase you have already made.
5. Events: VIP Days and Retreats
Event registrations are final and are not refunded if you cancel or don't attend. The credit options in Section 2 apply to events.
If you need to cancel. Let us know as soon as possible. A cancellation for a documented medical or family emergency receives a credit as described in Section 2. Other cancellations do not receive a refund or credit, unless we make an exception at our sole discretion.
If we cancel or reschedule. We will notify you by email. If we cancel, you receive a credit. If we reschedule and you cannot attend the new date, you receive a credit. We are not responsible for travel, lodging, or other costs you incur, so we recommend booking refundable travel or travel insurance.
Rescheduling a VIP Day. You may reschedule a VIP Day once, with at least 14 days' notice, to a date within 6 months of the original date, subject to availability.
Transferring your seat. You may transfer your event registration to another person within your business with at least 7 days' written notice. Transfers to people outside your business are not permitted.
Conduct. We may remove anyone whose behavior is disruptive, unsafe, or disrespectful, without a refund or credit.
Events outside our control. We are not responsible for delays or cancellations caused by weather, natural disasters, illness, travel disruptions, venue issues, or other events outside our reasonable control. In those cases, we will offer a credit or a new date.
6. Disclaimers
All content is for educational and informational purposes only. It is not legal, financial, tax, accounting, or clinical advice, and it does not create a professional-client relationship of any kind.
Before making legal, financial, tax, or clinical decisions for your business, consult a qualified attorney, accountant, financial advisor, or other licensed professional. You are responsible for following the laws, payer rules, and professional standards that apply to your practice and your license.
No guaranteed results. We do not guarantee any specific outcome, including revenue, profit, referrals, caseload, or business growth. Your results depend on your effort, market, experience, and many factors outside our control.
Limitation of liability. To the fullest extent allowed by law, The Unlocked Owner is not liable for any indirect, incidental, or consequential damages from your use of our products, programs, or events. Our total liability for any claim will not exceed the amount you paid for the product, program, or event involved.
7. Testimonials and Results
Testimonials and results shared on our website, sales pages, social media, and emails come from real clients. They reflect those clients' individual experiences and are not typical or guaranteed outcomes. Your results may differ.
Sharing your feedback. If you submit a testimonial, review, or results, or share them in a group or session, you give us permission to use them, with your first name and business name or initials, in our marketing. We will not share your full name, photo, or identifying details without your permission. You may ask us to stop using your testimonial at any time, and we will remove it from future materials.
8. Privacy and Email Consent
We collect only the information needed to deliver your purchase and run our business, such as your name, email, business name, and payment details. Payment information is processed by Stan Store and its payment processors; we do not store your full card number.
How we use it. We use your information to deliver products, provide access, send updates about your purchase, process payments, and respond to your questions. We do not sell your personal information.
Email list. When you purchase or sign up for a free resource, you agree to receive emails from us, including updates, tips, and offers. You can unsubscribe at any time using the link at the bottom of any email. Emails about a purchase you made, such as access details or schedule changes, may still be sent after you unsubscribe from marketing.
Group spaces. In group programs and events, please keep what other participants share confidential. Do not share any client or patient information that could identify them.
9. General Terms and Contact
Changes to these terms. We may update these terms from time to time. The version posted at the time of your purchase applies to that purchase.
Governing law. These terms are governed by the laws of the Commonwealth of Kentucky. Any dispute will be handled in the state or federal courts located in Fayette County, Kentucky.
Severability. If any part of these terms is found unenforceable, the rest remains in effect.
Questions. Contact us at jessica@kentuckytherapysolutions.com. We aim to respond within 2 business days.
