KRISTEN SPINA - TERMS
This Agreement is entered into between Kristen Spina (“Coach”) and the individual purchasing coaching services (“Client”). By completing payment, the Client confirms they have read, understood, and agree to the terms below.
This is a coaching relationship — not therapy, legal counsel, or financial advising. The Coach brings full presence and expertise. The Client brings honest participation and a willingness to do the work.
1. Scope of Services
Services offered under this Agreement may include private coaching calls, async support via Telegram, and access to applicable bonus programs. The specific structure, frequency, and duration will be outlined in the offer details at the time of purchase.
All coaching is tailored to the Client’s goals and adjusted based on where they are and where they’re going.
2. Duration
This Agreement covers a fixed coaching term as specified in the offer. All services must be used within that timeframe. Extensions are not automatic and must be mutually agreed upon in writing.
3. Investment & Payment
The total investment amount will be specified at the time of purchase. Payment options (pay in full or installment plan) will be presented at checkout.
If a payment plan is selected:
– All payments will be automatically charged to the method provided at checkout
– Access to coaching services begins once any required initial payments have been successfully processed
– The Client is responsible for ensuring their payment method remains valid for the duration of the plan
4. Late or Failed Payments
If a payment fails, it will be retried within 12 hours. The Client will have 3 business days to resolve the issue before services are paused.
If payment is not resolved within 7 days, a 10% late fee will apply. If payment remains outstanding after 14 days, the full remaining balance becomes immediately due. Accounts unpaid after 30 days may be referred to collections.
This isn’t about being difficult — it’s about keeping the agreement we both signed up for.
5. Coaching Calls
The number of calls included per month will be specified in the offer details. Calls are:
– Approximately 50 minutes each
– Scheduled by the Client in advance — the Coach will not chase you to book
– Non-rollover: unused calls within a given period are forfeited
– Subject to a 24-hour cancellation policy — late cancellations and no-shows result in loss of that session
Late arrivals don’t extend session time. Please plan accordingly.
6. Telegram Support
Async coaching support via Telegram is available on designated coaching days: Monday, Tuesday, Thursday, and Friday.
The Client may submit questions, wins, content for review, or support requests at any time. The Coach will respond on coaching days only. This is not on-demand or emergency support — it’s a structured channel designed to keep you moving between calls.
7. Bonus Access
During an active coaching term, the Client may receive access to bonus programs and resources as specified in the offer. Bonuses are:
– Non-transferable
– Only valid during the active contract period
– Subject to change at the Coach’s discretion with reasonable notice
8. Client Responsibility
Results from coaching depend almost entirely on the Client’s participation and implementation. The Coach will show up fully — the expectation is that the Client does too.
The Client agrees to:
– Engage honestly and openly
– Take responsibility for their own decisions and actions
– Do the actual work between sessions
No outcomes are guaranteed. Coaching is a collaborative process, not a service where results are delivered to you.
9. Refund Policy
All sales are final. No refunds will be issued under any circumstances. If you have questions about whether this coaching container is the right fit before purchasing, reach out first.
10. Discontinuation
The Client may not unilaterally terminate this Agreement. If the Client chooses to stop participating:
– All remaining payments are still owed in full
– No refunds will be issued for sessions unused
The Coach reserves the right to terminate this Agreement if the Client is disruptive, non-compliant with program guidelines, or fails to fulfill payment obligations. In the event of Coach-initiated termination for reasons other than Client default, services rendered to that point will be considered fulfilled.
11. Confidentiality
The Coach will keep all Client information private and will not share it with third parties without consent.
The Client acknowledges that coaching is not a legally protected confidential relationship in the same way as therapy or legal counsel. Please use your judgment about what you share.
12. Intellectual Property
All materials, frameworks, and content provided by the Coach are proprietary. The Client may use them for personal development but may not share, reproduce, or distribute them for commercial purposes.
13. Disclaimer
The Coach does not provide legal, medical, psychological, or financial advice. Coaching is not a substitute for therapy or professional services in those areas. The Client is responsible for seeking appropriate support outside the scope of coaching when needed.
14. Limitation of Liability
The Client agrees that the Coach is not liable for any outcomes, decisions, or results arising from participation in coaching services. The Client takes full ownership of their choices and actions.
15. Non-Disparagement
Both parties agree to communicate any concerns directly with each other before airing them publicly. The Client agrees not to make defamatory or harmful statements about the Coach or coaching services.
16. Modifications
The Coach may update this Agreement as needed. Clients will be notified of material changes. Continued participation constitutes acceptance of any updates.
17. Dispute Resolution
Both parties agree to attempt resolution through good-faith conversation and, if needed, mediation, before pursuing legal action.
18. Governing Law
This Agreement is governed by the laws of the State of Florida.
19. Entire Agreement
This Agreement represents the complete understanding between the Coach and the Client and supersedes any prior conversations or representations. By completing payment, the Client confirms their agreement to all terms above.
Client Acknowledgment
By completing payment, the Client confirms they have read and agreed to this Agreement in full.
Client Name: _____________________________________________
Date: ___________________________________________________
Kristen Spina Coaching · Florida · kristenspina.com
