Terms and Conditions
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING
Terms of Purchase, Consulting & Digital Product Agreement
Welcome to Match Point Lifestyle. By purchasing The Ultimate Tennis Guide or booking a 1-on-1 Consulting Session, you explicitly agree to the following legally binding terms and conditions. Please read them carefully before completing your purchase.
1. Digital Product Delivery & Fulfillment
Upon purchasing a digital product, it will be delivered instantly to your provided email address or made available for download immediately upon successful completion of payment processing.
2. Consulting Services & Coaching Calls
When booking a 1-on-1 coaching call with Shaun Hoyes, the following terms apply to ensure a professional and timely experience:
Rescheduling & Cancellations: We require a minimum of 24 hours' notice to reschedule your session. Rescheduling requests made less than 24 hours before the scheduled start time will result in forfeiture of the session and the payment.
Late Arrivals & No-Shows: Shaun will wait in the virtual meeting room for 15 minutes. If you have not joined within that 15-minute grace period, the session will be considered a "No-Show." No-shows forfeit the session entirely, and no refunds or free rescheduling will be provided.
AI Note-Taking & Recording Consent: By booking a session, you explicitly consent to the use of Google Meet’s AI note-taking and transcription features during our call. These tools are used to generate a secure summary to build your follow-up plan. If you wish to opt-out, you must decline the Google Meet prompt upon joining or inform Shaun at the start of the call.
No Refunds for Services: You may reschedule your session provided you give at least 24 hours' notice; however, once a consulting session is booked, no refunds will be issued for any reason. Once a session has been completed, or if it is forfeited due to a no-show or late cancellation, no refunds will be issued under any circumstances.
3. Refund Policy (All Sales Final)
No Refunds: Due to the instant, downloadable, and reproducible nature of digital products, and the reserved time required for consulting services, all sales are final. No refunds, returns, exchanges, or cancellations will be issued under any circumstances—regardless of whether a booked call was not attended. This includes technical incompatibility or a change of mind.
4. International Consumer Rights & EU/UK Waiver
We welcome international customers. However, because digital products are accessible globally, specific international rules apply:
EU/UK Right of Withdrawal Waiver: Under European Union and United Kingdom consumer protection laws, buyers typically have a 14-day "right of withdrawal" (cooling-off period) for online purchases. By checking the box to agree to these Terms, you explicitly consent to immediate performance of this contract and acknowledge that you completely waive your 14-day right of withdrawal once the digital content is delivered or access is granted.
Currency and Fees: All transactions are processed in US Dollars (USD). Match Point Lifestyle is not responsible for any international transaction fees, foreign exchange rates, or banking charges applied by your financial institution.
Local Taxes & VAT: Where applicable, local sales tax, Goods and Services Tax (GST), or Value Added Tax (VAT) will be calculated and collected at checkout based on your geographic location.
5. Intellectual Property & Limited License
All content, structure, layout, training methodologies, graphics, and text within The Ultimate Tennis Guide and any provided coaching materials are the exclusive intellectual property of Match Point Lifestyle and are protected by United States and international copyright laws.
Single-User License: Your purchase grants you a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use only.
Strict Prohibitions: You are strictly prohibited from copying, sharing, distributing, reselling, uploading to shared public drives, reproducing, or transmitting any part of this digital product or coaching material to any third party without express written permission from the copyright owner.
Enforcement: Any unauthorized distribution, piracy, or sharing of this intellectual property constitutes copyright infringement and will result in the immediate termination of your digital access without a refund, alongside potential legal action.
6. Disclaimer of Guarantees and Liability
Educational Purposes Only: All digital products and consulting services provided by Match Point Lifestyle are for educational and informational purposes only. We do not guarantee specific outcomes, match results, or skill improvements as a result of using our materials or advice. Your success depends entirely on your own effort, physical condition, and practice.
Assumption of Risk: Tennis is a physical sport. By implementing any techniques, drills, or advice provided in our digital products or coaching calls, you assume all risks associated with physical activity. Match Point Lifestyle and Shaun Hoyes shall not be held liable for any physical injuries, damages, or losses sustained while practicing or playing.
7. Governing Law
These terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any legal disputes arising from this purchase shall be resolved exclusively within the state or federal courts located in Miami, Florida.
8. Indemnification
You agree to indemnify, defend, and hold harmless Match Point Lifestyle and Shaun Hoyes from any and all claims, liabilities, damages, and expenses (including reasonable attorney's fees) arising out of or relating to your violation of these Terms, your misuse of the digital products or coaching services, or your violation of any third-party rights.
9. Severability and Amendments
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that specific provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Match Point Lifestyle reserves the right to update or modify these Terms at any time, and your continued use of our services constitutes acceptance of those revisions.