NCM ERA STORE TERMS & CONDITIONS
Last updated: 25 September 2026
1. ABOUT US
This store is operated by Becky Kennedy, trading as NCM ERA. For questions about an order, email - hello.ncmera@gmail.com.
2. YOUR ORDER
Each product page states the price and describes what is included. Please check whether you are buying a digital or physical product before placing your order. Prices are in pounds sterling. We will confirm your order by email using the address you provide at checkout.
3. DIGITAL PRODUCTS
Digital products are delivered electronically through a download, access link or other method explained on the product page or in your confirmation email. Nothing is posted unless the listing expressly says so. Some products require an account with another service, such as Canva any such requirement will be stated on the product page.
4. PERSONAL USE
Unless a product page or a separate written agreement expressly grants broader rights, your purchase is for your own personal use. You may not resell, redistribute, upload publicly or share digital files, templates or access links. Buying a product does not automatically grant affiliate or resale rights. Approved NCM ERA affiliates receive separate promotional permissions and terms.
5. PHYSICAL PRODUCTS
Where physical products are offered, delivery charges and available delivery details will be shown before you pay. Please provide a correct delivery address. If your item arrives damaged, faulty or incorrect, contact us using the email above.
6. CANCELLATIONS, RETURNS AND REFUNDS
Your statutory consumer rights are unaffected. If a product is faulty, not as described, or you cannot access a digital product you purchased, please contact us so we can help and provide any remedy required by law.
For eligible online purchases of physical goods, you normally have 14 days after delivery to tell us you wish to cancel, followed by 14 days to return the goods. Any lawful exceptions will be explained where relevant.
For digital content supplied during the 14-day cancellation period, the right to cancel is lost once supply begins only if you expressly consented to immediate supply and acknowledged that you would lose that right. If those steps have not been completed, your applicable cancellation rights remain. This does not affect your rights if digital content is faulty or not as described.
7. THIRD-PARTY SERVICES
Some products use third-party services such as Canva or payment providers. Their own terms may also apply to your use of those services. We remain responsible for the products we sell and will help with problems concerning the content or access we provide.
8. QUESTIONS AND COMPLAINTS
Email hello.ncmera@gmail.com with your name, order details and a description of the problem. We will work with you to resolve it.
9. CHANGES TO THESE TERMS
We may update these terms for future orders. The version in force when you place your order applies to that purchase. Nothing in these terms limits rights you have under UK consumer law.
