TERMS AND CONDITIONS
Phoenix Effect with Emma
1. Acceptance of Terms
By accessing this website, booking a service, or purchasing any product or service from Phoenix Effect with Emma (“the Company”, “we”, “us”), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you must not use this website or purchase any services.
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2. Nature of Services
Phoenix Effect with Emma provides tarot readings and spiritual guidance services only.
All services are offered for personal insight, reflection, and spiritual support. They are interpretive and subjective in nature and are not factual predictions or guarantees of outcomes.
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3. No Professional Advice
Phoenix Effect with Emma does not provide:
• Medical advice
• Mental health or psychological services
• Psychiatric or therapeutic services
• Legal advice
• Financial advice
• Employment, HR, or workplace advice
• Disability, NDIS, or advocacy services
• Crisis or emergency support
Our services do not replace professional advice or support from qualified practitioners such as doctors, psychologists, psychiatrists, counsellors, lawyers, financial advisors, social workers, or emergency services.
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4. Mental Health, Crisis & Safety Exclusion
Phoenix Effect with Emma does not provide readings or guidance on matters involving:
• Suicide or suicidal ideation
• Self-harm
• Harm to others
• Mental health crises
• Abuse or domestic violence
• Emergency or life-threatening situations
If you or another person are experiencing suicidal thoughts, self-harm, or are at risk of harm, you must seek immediate professional assistance through local emergency services or a qualified mental health professional.
Phoenix Effect with Emma will decline or terminate services where a request falls within these categories.
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5. Client Responsibility
You acknowledge and agree that:
• You are solely responsible for your own decisions, actions, and outcomes
• You will not rely on tarot readings or spiritual guidance as the sole basis for making life, legal, medical, or financial decisions
• Any actions you take following a service are your own responsibility
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6. Right to Refuse, Cancel or Refund
Phoenix Effect with Emma reserves the right, at its sole discretion, to:
• Refuse any booking or service request
• Cancel a service
• Terminate a session
• Refund any payment
This may occur where a request is deemed unethical, inappropriate, outside the scope of spiritual guidance, or beyond the practitioner’s professional boundaries.
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7. No Guarantees
No guarantees, assurances, or warranties are made regarding the accuracy, outcomes, or results of any service.
Tarot readings are interpretive by nature and outcomes may vary.
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8. Payments & Refunds
Payment is required in full at the time of booking unless otherwise stated.
Refunds are not guaranteed and are assessed at the sole discretion of Phoenix Effect with Emma, except where required by Australian Consumer Law.
Digital products, completed readings, and attended sessions are generally non-refundable.
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9. Calls & Appointments
If your purchase includes a call or live session:
• You are responsible for booking and attending
• Missed appointments or late cancellations may result in forfeiture of the session
• Phoenix Effect with Emma reserves the right to cancel or decline calls that fall outside scope
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10. Limitation of Liability
To the fullest extent permitted by Australian law:
Phoenix Effect with Emma shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website or services.
Any liability, if established, is strictly limited to the amount paid for the specific service in question.
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11. Indemnity
You agree to indemnify and hold harmless Phoenix Effect with Emma from any claims, losses, damages, or expenses arising from:
• Your use of the services
• Your reliance on any guidance provided
• Your breach of these Terms
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12. Intellectual Property
All content on this website, including text, graphics, videos, audio, and written materials, is the property of Phoenix Effect with Emma and may not be copied, reproduced, or distributed without written permission.
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13. Privacy
Your use of this website is subject to our Privacy Policy.
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14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia.
You submit to the exclusive jurisdiction of the courts of Victoria, Australia.
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15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
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16. Changes to Terms
Phoenix Effect with Emma may update these Terms from time to time. Continued use of the website or services constitutes acceptance of the updated Terms.
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