Terms & Conditions
These Terms & Conditions apply to purchases made from Pooch’s Yard – Doggy Day Care LTD through Stan Store or any related online sales page, checkout page, product page, link, download, course, booking, membership, or digital product platform.
By purchasing from us, accessing our content, downloading our materials, booking a service, or using our products, you agree to these Terms & Conditions.
1. Business Details
This store is operated by:
Pooch’s Yard – Doggy Day Care LTD
1 Telford Way
Thetford
Norfolk
IP24 1HU
United Kingdom
Contact: info@poochsyard.uk
2. Products & Services
We may sell digital products, online courses, guides, workbooks, worksheets, templates, downloadable resources, videos, memberships, subscriptions, calls, consultations, events, physical items, or other products and services.
The exact details of what is included in each purchase will be shown on the relevant product page at the time of purchase.
No additional products, services, support, calls, updates, or future materials are included unless clearly stated on the product page.
3. Digital Products
Digital products may include, but are not limited to:
Digital products are usually delivered by instant access, email, download link, Stan Store access, or another online platform.
No physical product will be posted unless the product page clearly states otherwise.
4. Physical Products
Where physical products are sold, delivery times, shipping costs and product details will be shown at checkout or on the relevant product page.
You are responsible for providing accurate delivery information.
We are not responsible for delays caused by incorrect delivery details, courier delays, postal delays, customs issues, failed delivery attempts, or circumstances outside our reasonable control.
If a physical item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible so we can help resolve the issue.
5. Educational Use Only
Any training, behaviour, dog care, business, marketing, educational, or informational content we provide is for general guidance only.
It is not a replacement for:
veterinary advice
emergency support
a one-to-one behaviour assessment
individual professional advice
legal, financial, medical, or specialist advice
personalised advice specific to your circumstances unless clearly sold as such
Results vary depending on the individual, dog, owner, environment, consistency, health, handling, previous experience, and other factors.
No specific result, outcome, income level, business result, behavioural result, or timeframe is guaranteed.
6. Safety & Responsibility
You are responsible for your own safety, your dog’s safety, and the safety of other people and animals when applying any advice, training, handling, behaviour, or care information from our products or services.
Do not use any advice in a way that is unsafe, forceful, harmful, abusive, illegal, or unsuitable for your situation.
If your dog shows aggression, intense reactivity, panic, repeated lunging, biting, injury risk, sudden behaviour change, pain, limping, reluctance to walk, or any behaviour that makes you feel unsafe, seek appropriate one-to-one professional or veterinary help.
7. Payments
You agree to pay the price shown at checkout.
Prices may change at any time.
We do not offer refunds or price adjustments because a product or service is later discounted, put on promotion, increased in price, or offered as part of a bundle.
You are responsible for ensuring your payment details are accurate and that any recurring payment, subscription, membership, or instalment plan is paid on time.
8. Digital Access, Refunds & Cancellation
For instant-access digital products, by purchasing you agree that access to the digital content may begin immediately.
By accessing, viewing, streaming, downloading, or receiving the digital content, you acknowledge that you may lose your right to cancel within the usual 14-day cooling-off period, to the extent permitted by law.
Refunds are not normally offered where digital content has already been supplied, accessed, viewed, streamed, downloaded, or delivered and you have simply changed your mind.
This does not affect your statutory rights.
If a digital product is faulty, not as described, unavailable after purchase, or you cannot access what you purchased due to an issue on our side, please contact us so we can try to resolve the issue. Depending on the circumstances, this may include access support, repair, replacement, or a refund where legally required.
9. Physical Product Returns
For physical products, your cancellation, return and refund rights will apply in line with UK consumer law.
Items must be returned in a suitable condition unless they are faulty, damaged, incorrect, or not as described.
We may not be able to accept returns for items that are personalised, perishable, sealed for hygiene reasons and unsealed after delivery, or otherwise exempt from standard cancellation rights.
This does not affect your statutory rights where an item is faulty, damaged, incorrect, or not as described.
10. Calls, Consultations, Events & Bookings
If your purchase includes a call, consultation, event, session, appointment, or other booked service, you are responsible for booking and attending at the agreed time.
Cancellation and rescheduling rules may vary depending on the product or service and will be stated on the product page, booking page, or confirmation email where applicable.
If no specific cancellation rule is stated, we require at least 48 hours’ notice to reschedule a booked call, consultation, or session.
Missed appointments, late cancellations, or failure to attend may result in the appointment being forfeited.
11. Memberships, Subscriptions & Recurring Payments
If you purchase a membership, subscription, or recurring product, you agree to the recurring payment amount and billing frequency shown at checkout.
You are responsible for cancelling your subscription or membership before the next billing date if you no longer wish to continue.
Payments already taken are not normally refunded simply because you forgot to cancel, unless required by law or stated otherwise on the product page.
Access to membership or subscription content may end when your subscription is cancelled, expires, or payment fails.
12. Personal Use Only
Unless clearly stated otherwise, your purchase gives you a limited, non-exclusive, non-transferable licence to access and use the product for your own personal use only.
You may not:
copy the product
share the product
resell the product
upload it elsewhere
distribute it to others
use it to teach paid classes
use it commercially
share login details or access links
reproduce worksheets, videos, lessons, downloads, guides, templates or resources for other people
This includes sharing PDFs, screenshots, videos, written lessons, checklists, worksheets, downloads, templates, course access, membership access, or any other material included in the product.
13. Copyright & Intellectual Property
All content, including written material, guides, worksheets, downloads, videos, images, branding, lesson content, training resources, templates, product structure, and course structure, remains the intellectual property of Pooch’s Yard – Doggy Day Care LTD, unless otherwise stated.
Unauthorised copying, sharing, resale, redistribution, adaptation, or commercial use is not permitted.
14. Access & Technical Issues
If you experience a technical issue accessing your purchase, please contact us using the support email above.
We will make reasonable efforts to help you access the content you have paid for.
We are not responsible for issues caused by third-party platforms, internet providers, device settings, browser issues, payment providers, email providers, Stan Store platform faults, or other services outside our reasonable control, but we will try to assist where reasonably possible.
15. Product Updates
We may update, improve, amend, remove, or add to our products and services over time.
Purchasing a product does not automatically guarantee lifetime access to all future versions, future updates, live support, one-to-one advice, additional services, or future products unless clearly stated at the time of purchase.
16. User Conduct
You agree not to misuse our products, services, platforms, materials, community spaces, comment areas, emails, booking systems, or support channels.
We reserve the right to remove access, refuse service, cancel bookings, or restrict participation where a customer behaves abusively, unlawfully, dishonestly, threateningly, or in a way that damages our business, staff, customers, community, intellectual property, or reputation.
17. Limitation of Liability
We provide our products and services in good faith.
To the fullest extent permitted by law, Pooch’s Yard – Doggy Day Care LTD will not be liable for any injury, loss, damage, incident, claim, cost, or expense arising from your use or misuse of our products, services, advice, content, downloads, materials, or recommendations.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
18. Privacy
We will handle personal information in line with applicable data protection laws.
Your information may be processed through third-party platforms such as Stan Store, payment processors, email providers, booking systems, or delivery providers where necessary to complete your purchase, provide access, process payment, deliver products, or communicate with you.
19. Changes To These Terms
We may update these Terms & Conditions from time to time.
The terms that apply to your purchase are the terms available at the time of purchase, unless a change is required by law or is otherwise permitted.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
21. Contact
For questions about your purchase, access, returns, refunds, support, or these Terms & Conditions, please contact:
info@poochsyard.uk
