Terms and Conditions
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING
CLIENT CONSENT AND LIABILITY WAIVER
Rooted Remembrance – Alexandra Craig
Homeopath & Energy Healing Practitioner
This Comprehensive Informed Consent, Liability Waiver, Release, and Terms of Service Agreement (“Agreement”) is entered into between Alexandra Craig operating as Rooted Remembrance (“Practitioner”) and the undersigned client, parent/legal guardian, caretaker, or animal owner (“Client”).
By signing this Agreement, the Client confirms that they have read, understood, and voluntarily agreed to all terms outlined below.
1. Nature of Services
The Client acknowledges that they are voluntarily seeking complementary wellness services from Alexandra Craig and Rooted Remembrance, which may include but are not limited to:
Classical and/or modern homeopathic consultations and remedy recommendations
Energy healing and energetic balancing sessions
Body Code sessions
Belief Code sessions
Emotional and energetic release work
Energetic, emotional, and wellness support within a holistic framework
Vibrational and energetic protocols, including flower essences and tissue salts
Wellness education and lifestyle guidance
Remote, local, virtual, distance, or non-local energetic sessions
The Client understands and agrees that all services are holistic, educational, energetic, and complementary in nature.
The Client further understands that services are not intended to replace medical, psychiatric, psychological, psychotherapeutic, or veterinary diagnosis, treatment, care, or supervision.
2. Practitioner Status & Scope of Practice
The Client understands and acknowledges that Alexandra Craig:
Is not a licensed medical doctor, physician, nurse practitioner, psychologist, psychotherapist, psychiatrist, veterinarian, or regulated healthcare professional
Does not diagnose, prescribe for, treat, cure, or prevent disease in the conventional medical or veterinary sense
Does not provide emergency medical, psychiatric, psychological, or veterinary care
Does not prescribe pharmaceutical medications
Operates solely within a holistic, educational, energetic, and complementary wellness framework
Provides services intended to support general wellness, relaxation, emotional awareness, and complementary wellness practices only
The Client understands that any statements, information, recommendations, protocols, insights, educational material, energetic impressions, or wellness guidance provided by the Practitioner are not medical advice and should not be interpreted as such.
The Client further understands that no practitioner-client relationship involving regulated healthcare services is created through participation in services provided by Rooted Remembrance.
3. Nature of Homeopathy, Energy Healing & Complementary Modalities
The Client acknowledges and understands that:
Homeopathy is a complementary and non-invasive modality utilizing highly diluted substances intended to support the body’s natural self-healing response
Body Code, Belief Code, energetic balancing, and related modalities are forms of energetic wellness work intended to support awareness of energetic, emotional, belief-based, or vibrational patterns
These modalities may involve discussion of emotional patterns, trauma, ancestral themes, spiritual beliefs, energetic influences, relationship dynamics, or family history
These modalities may not be scientifically recognized, validated, or accepted within conventional medicine or mainstream scientific communities
Experiences, interpretations, and outcomes are subjective and vary significantly between individuals
The Client is free to decline, discontinue, refuse, or withdraw from any recommendation, modality, process, or session at any time
The Client understands that any energetic, intuitive, spiritual, or vibrational information shared during sessions is provided solely within a complementary wellness context.
4. Voluntary Participation & Client Responsibility
The Client understands and agrees that:
Participation in all consultations, sessions, recommendations, remedies, protocols, energetic work, and wellness services is entirely voluntary
Results vary from person to person and no guarantees, warranties, or promises regarding outcomes are made
The Client remains solely and fully responsible for their own physical, emotional, psychological, psychiatric, spiritual, energetic, legal, and medical wellbeing
Any decisions regarding medications, supplements, remedies, therapies, veterinary care, or healthcare treatment should be supervised by an appropriately licensed healthcare or veterinary professional
The Client is responsible for seeking medical, psychological, psychiatric, or veterinary care whenever necessary
The Client may discontinue services at any time
The Client assumes full responsibility for all decisions, interpretations, actions, and outcomes arising from participation in services
The Client acknowledges that the Practitioner encourages clients to maintain relationships with appropriately licensed healthcare providers where appropriate.
5. Risks, Healing Responses & Potential Discomforts
The Client understands and accepts that complementary and energetic modalities may involve temporary or unexpected experiences including but not limited to:
Temporary intensification or aggravation of symptoms
Emotional release or emotional discomfort
Fatigue or detoxification-like symptoms
Increased emotional sensitivity
Heightened awareness of memories, emotions, trauma, stress patterns, or interpersonal dynamics
Temporary physical discomfort
Emotional processing reactions
Spiritual or energetic discomfort
Feelings of vulnerability, emotional exhaustion, sadness, grief, anger, fear, or anxiety
The Client understands that these experiences may occur during or after sessions and that individual responses cannot be predicted.
The Client acknowledges that the Practitioner may provide complementary wellness suggestions or emotional support guidance; however, the Client remains solely responsible for obtaining any additional medical, psychological, psychiatric, crisis, therapeutic, or veterinary care deemed necessary.
6. Remedies, Products & Recommendations
The Client understands and agrees that:
Homeopathic remedies, supplements, energetic products, flower essences, tissue salts, wellness products, and energetic recommendations are complementary in nature
Individual responses may vary significantly
No guarantee of improvement, healing, symptom reduction, or outcome is made
The Client accepts full responsibility for the use or non-use of any recommendations, products, remedies, or protocols
The Client is responsible for disclosing allergies, sensitivities, medications, diagnoses, mental health conditions, veterinary conditions, or other relevant health information
The Practitioner is not responsible for adverse reactions, misuse, misunderstanding, interactions, or outcomes related to remedies or products
The Client further understands that any purchase or use of remedies or wellness products is voluntary.
7. Children & Minor Consent
For services involving a child or minor, the signing parent or legal guardian confirms and agrees that:
They are legally authorized to provide consent on behalf of the minor
They assume full responsibility for all decisions regarding the child’s participation and care
They understand the complementary, holistic, energetic, and non-medical nature of the services provided
They remain solely responsible for obtaining licensed medical, psychological, psychiatric, or therapeutic care for the minor when necessary
The Practitioner does not assume parental, custodial, medical, or psychological responsibility for the child
8. Animal Owner Consent
For services involving animals, the undersigned owner or caretaker acknowledges and agrees that:
Alexandra Craig is not a veterinarian
Services are complementary, energetic, and holistic only
Veterinary diagnosis, treatment, emergency care, and medical supervision remain solely the responsibility of the owner and licensed veterinarian
The owner assumes full responsibility for all decisions regarding the animal’s care
Emergency veterinary care should be sought immediately where appropriate
The Practitioner is not responsible for veterinary outcomes, deterioration, emergency situations, or delayed veterinary treatment
9. Confidentiality & Electronic Communication
The Client acknowledges and agrees that:
Personal information shared during consultations or sessions will be kept confidential to the best of the Practitioner’s ability and in accordance with applicable laws
Information will not be disclosed without consent unless required by law
Records may be stored digitally for case management, follow-up, bookkeeping, scheduling, educational, or administrative purposes
Electronic communication, virtual platforms, cloud storage, email, text messaging, social media messaging, video conferencing platforms, and electronic records may involve inherent privacy, cybersecurity, interception, or confidentiality risks
The Practitioner cannot guarantee absolute confidentiality or security of electronic communications or stored records
The Client accepts all risks associated with electronic communication and remote participation.
10. Virtual, Remote & Distance Services
The Client consents to participating in virtual, remote, distance, or electronically facilitated sessions and acknowledges that:
Services may (at times) be provided without physical presence
Sessions may involve energetic or intuitive work conducted remotely
Technical interruptions, communication delays, internet disruptions, software failures, or technological issues may occur
Electronic communication may not be fully secure
Outcomes and experiences associated with remote energetic work are subjective and cannot be guaranteed
The Client voluntarily accepts all risks associated with remote or virtual participation.
11. International Clients & Jurisdiction
The Client understands and agrees that services may be provided to clients located within Canada or internationally where legally permitted.
By participating in services, the Client acknowledges and agrees that:
The Client is solely responsible for determining whether participation in complementary wellness services is lawful within their own jurisdiction, province, state, territory, or country
Services provided by Alexandra Craig and Rooted Remembrance are complementary, educational, spiritual, energetic, and wellness-based in nature only
Participation in services does not establish a regulated healthcare provider relationship in any jurisdiction
Alexandra Craig and Rooted Remembrance make no representation, warranty, or guarantee regarding compliance with healthcare, telehealth, licensing, veterinary, psychological, or regulatory laws outside Ontario, Canada
The Client voluntarily elects to participate in services regardless of geographic location
The Client accepts all legal, regulatory, technological, privacy, and jurisdictional risks associated with cross-border, international, or remote participation
The parties agree that electronic signatures and digitally transmitted copies of this Agreement shall be considered legally valid and enforceable
The Client further agrees that:
Any dispute, claim, legal proceeding, complaint, or cause of action arising from or related to services provided by Rooted Remembrance or Alexandra Craig shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable therein
Exclusive jurisdiction and venue for any dispute shall reside in the courts of Ontario, Canada
The Client waives any objection relating to jurisdiction, venue, inconvenience of forum, or geographic location
12. Assumption of Risk
The Client knowingly, voluntarily, and expressly assumes all risks associated with:
Participation in consultations, sessions, energetic work, or wellness services
Use or non-use of remedies, recommendations, or products
Emotional, spiritual, or energetic releases
Temporary symptom aggravations or healing responses
Misunderstanding or interpretation of information shared during sessions
Delayed medical, psychological, psychiatric, or veterinary treatment
Remote or virtual services
Services involving children or animals
Emotional processing or distress arising during or after sessions
Decisions made based on session discussions, intuitive information, energetic impressions, or wellness recommendations
The Client accepts full responsibility for all choices, actions, interpretations, and outcomes. Clients experiencing a medical, psychiatric, psychological, or veterinary emergency should immediately contact an appropriately licensed emergency provider.
13. Release of Liability, Waiver & Indemnification
To the fullest extent permitted under applicable law, the Client voluntarily releases, waives, indemnifies, and holds harmless Alexandra Craig, Rooted Remembrance, and any affiliates, contractors, assistants, representatives, heirs, successors, or assigns from and against any and all claims, liabilities, demands, complaints, disputes, actions, damages, losses, injuries, emotional distress, costs, expenses, legal fees, or causes of action of any kind whatsoever, whether known or unknown, foreseeable or unforeseeable, arising directly or indirectly out of or related to:
Participation in consultations, sessions, or services
Homeopathic remedies or energetic recommendations
Energy healing or intuitive sessions
Emotional distress, emotional release, or psychological discomfort
Temporary or permanent symptom aggravation
Delayed or avoided medical or veterinary treatment
Adverse reactions to remedies, supplements, protocols, or products
Virtual sessions or electronic communications
Services involving children or animals
Reliance upon information shared during sessions
International or remote participation
Technical failures, data breaches, communication interruptions, or cybersecurity incidents
This waiver and release includes claims based on negligence to the fullest extent permitted by law, except where prohibited by applicable legislation.
The Client further agrees to indemnify and hold harmless Alexandra Craig and Rooted Remembrance from any third-party claims arising out of the Client’s participation in services or use of recommendations, products, or remedies.
14. No Guarantees or Warranties
The Practitioner makes no guarantees, warranties, promises, or representations regarding:
Healing outcomes
Symptom improvement
Emotional outcomes
Spiritual experiences
Accuracy of energetic or intuitive impressions
Effectiveness of remedies or energetic work
Duration of benefits
Prevention or resolution of disease or symptoms
The Client understands that all holistic and energetic modalities are individualized, subjective, and inherently variable.
15. Payment, Cancellation & Refund Policy
Unless otherwise agreed in writing:
Payment is due as arranged at the time of booking or purchase
Missed appointments or late cancellations may be subject to fees
Remedies, supplements, energetic products, and customized protocols are non-refundable
Services already rendered are non-refundable
Failure to complete a protocol or follow recommendations does not entitle the Client to refunds
The Practitioner reserves the right to refuse or discontinue services at their discretion.
16. Severability
If any provision of this Agreement is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
17. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, communications, or understandings relating to the subject matter herein.
No verbal statements or representations shall modify this Agreement unless made in writing and signed by both parties.
18. Acknowledgment & Informed Consent
By signing below, the Client confirms and agrees that they:
Have carefully read and understood this Agreement in its entirety
Have had the opportunity to ask questions and receive clarification
Voluntarily consent to services offered by Alexandra Craig and Rooted Remembrance
Understand the nature, scope, and limitations of the services
Understand that services are complementary and non-medical in nature
Accept full responsibility for their own wellbeing, decisions, actions, and outcomes, and those of any child or animal receiving services
Understand that no specific results or outcomes have been promised or guaranteed
Agree voluntarily and without coercion to all terms contained herein
