By purchasing, downloading, accessing, or using any digital product, course, resource, guide, workbook, template, membership, bonus content, website content, email content, or other materials provided by Shannon Leah O'Neil, trading as Shannon Leah AuDHD / Shannon Leah Digital ("we", "us", "our"), you agree to the following Terms & Conditions.
1. Educational Purposes Only
All products, courses, guides, resources, downloads, memberships, and content are provided for educational and informational purposes only.
Nothing contained within any product, course, website, email, social media content, or associated materials constitutes medical, psychological, therapeutic, legal, financial, nutritional, or professional advice.
The information provided is based on personal experience, independent research, and educational resources, and should not be considered a substitute for professional assessment, diagnosis, treatment, or support.
You are solely responsible for how you interpret and use any information provided.
2. No Medical or Mental Health Advice
Our products do not provide diagnosis, treatment, therapy, counselling, healthcare services, or medical advice.
If you have concerns regarding your physical health, mental health, wellbeing, medications, or medical conditions, you should seek advice from an appropriately qualified healthcare professional.
If you are experiencing a medical or mental health emergency, please contact emergency services or an appropriate healthcare provider immediately.
3. Digital Product Policy & Refunds
3.1 Digital Downloads (PDFs, Guides & Resources)
Due to the digital nature of our downloadable products, including but not limited to PDFs, guides, workbooks, templates, printable resources, and digital downloads, all sales are final.
Once a purchase has been completed and access has been granted, we are unable to offer refunds, exchanges, returns, or cancellations.
Please ensure you have reviewed the product description carefully before purchasing.
If you experience technical difficulties accessing your purchase, we will make reasonable efforts to assist you.
3.2 CAOS Course Refund Policy
CAOS includes a 24-hour satisfaction guarantee.
If you decide that CAOS is not the right fit for you, you may request a full refund by contacting us within 24 hours of your original purchase.
Refund requests received after the 24-hour period will not be eligible for a refund.
Where a refund is issued, access to the course, community, downloadable resources, bonus materials, and all associated content will be revoked immediately.
We reserve the right to refuse refund requests where we reasonably believe these Terms & Conditions have been breached or where the refund policy is being abused, including (but not limited to):
Repeated purchases followed by refund requests
Unauthorised sharing of login details or course materials
Attempts to copy, download, redistribute or otherwise obtain course content without payment
Any other activity that we reasonably believe constitutes misuse of the refund policy
If you experience technical difficulties accessing the course, we will make reasonable efforts to assist you before processing any refund request.
4. Intellectual Property
All content remains the intellectual property of Shannon Leah O'Neil unless otherwise stated.
This includes, but is not limited to:
Courses
Video lessons
Audio recordings
PDFs
Guides
Workbooks
Templates
Downloads
Worksheets
Graphics
Written content
Emails
Bonus materials
Community content
Website content
Purchases grant you a personal, non-transferable licence to use the materials for your own individual use only.
You may not:
Share purchased materials with others
Upload materials to websites or file-sharing platforms
Resell or redistribute any content
Reproduce materials for commercial purposes
Claim any content as your own
Create derivative works based substantially on our content
Create courses, coaching programmes, memberships, resources, AI training datasets, or commercial products based substantially on our content
Unauthorised copying, sharing, distribution, reproduction, or commercial use may result in legal action.
5. Course Access
Where a product includes course access, access is granted to the purchaser only.
Login details may not be shared with any other individual.
You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
Course content may not be recorded, copied, reproduced, distributed, downloaded, shared, transmitted, sold, or made available to others in whole or in part without prior written permission.
This includes, but is not limited to:
Video lessons
Audio recordings
Downloadable resources
Workbooks
PDFs
Course materials
Community content
Bonus content
We reserve the right to suspend, revoke, or terminate access without refund where unauthorised sharing, copying, redistribution, recording, reproduction, or misuse of course materials is suspected.
Where appropriate, we reserve the right to pursue legal action to protect our intellectual property.
6. Community Conduct
If any course, membership, group, discussion space, community area, live event, or support feature is provided, all participants are expected to behave respectfully.
We reserve the right to remove any participant without refund if they:
Engage in harassment, bullying, or abusive behaviour
Discriminate against others
Share harmful, offensive, or inappropriate content
Disrupt the learning experience of others
Violate these Terms & Conditions
Engage in behaviour that we reasonably believe may negatively impact the community
Any removal decision will be at our sole discretion.
7. Results Disclaimer
Individual results will vary.
We do not guarantee any specific outcome, improvement, diagnosis, recovery, financial result, health outcome, personal transformation, or life change from the use of any product or course.
Your results will depend on many factors beyond our control, including your individual circumstances, health, environment, and implementation.
8. Limitation of Liability
To the fullest extent permitted by law, Shannon Leah O'Neil and Shannon Leah AuDHD shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of any product, course, resource, website, membership, email content, or associated materials.
We are not responsible for interruptions, delays, outages, or technical issues caused by third-party platforms or service providers, including but not limited to Stan, Stripe, payment processors, hosting providers, internet service providers, or software services.
By using our products and services, you accept full responsibility for your own decisions, actions, and outcomes.
9. Changes to Products & Services
We reserve the right to update, modify, improve, replace, remove, discontinue, or change any product, course, membership, bonus, resource, feature, or content at any time.
Where lifetime access has been advertised, this refers to the lifetime of the product. We intend to maintain and support the product for the foreseeable future, but reserve the right to discontinue or replace it if required due to circumstances beyond our reasonable control.
10. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, cyber attacks, pandemics, power failures, or failures of third-party service providers.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you experience any issues accessing your purchase or have questions regarding these Terms & Conditions, please contact hello@shannonleahaudhd.co.uk
13. Eligibility
By purchasing or accessing our products, you confirm that you are at least 18 years of age, or that you have the permission of a parent or legal guardian to make the purchase and use our products.
14. Acceptance of Terms
By purchasing, downloading, accessing, or using any of our products, courses, memberships, resources, downloads, or content, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
