Tailored Guidance Tuition — Personalised Home Learning Programme

More than individual tuition.

A structured programme combining expert teaching, independent study, regular assessment and ongoing support to help the learner build subject understanding, exam confidence, organisation and independent-learning skills.

Who this is for: Learners aged 11–19. We welcome enquiries from families and learners worldwide; enrolment depends on suitability, scheduling and the arrangements needed to support the learner in their location.

For home-educated pupils and families following British curricula, with specialist IB Chemistry tuition also available.

Enrolment by prior agreement. Places are subject to suitability and availability. Please contact Tailored Guidance Tuition before paying unless you have already been invited to complete enrolment. A parent or guardian should purchase for a learner under 18 and be our primary administrative contact. Learners aged 18 or 19 may enquire and enrol for themselves where legally able to contract.

Your monthly programme can include

• Up to six 45-minute individual lessons.

• Homework and independent study between lessons, marked with feedback.

• Up to two marked 40–60 minute assessments, with review and targeted follow-up.

• A personalised study timetable, ongoing adjustments and progress monitoring.

• Two optional 60-minute online Study & Support group drop-ins each week.

• Brief between-lesson support for questions relating to assigned work.

In Study & Support, pupils can ask a question, get unstuck with homework, check their understanding or work independently with their teacher available and other pupils studying alongside them. These are scheduled group sessions, not additional individual lessons.

Extra individual tuition is available separately at £70 per 45-minute lesson, subject to availability.

Subjects and qualifications

GCSE Biology, Chemistry and Physics: AQA, OCR and Pearson Edexcel.
IGCSE / International GCSE Biology, Chemistry and Physics: Cambridge International and Pearson Edexcel.
A-level Chemistry: AQA, OCR and Pearson Edexcel.
International A-level Chemistry: Pearson Edexcel International A Level and Cambridge International AS & A Level.
IB Chemistry: SL and HL.

Your teacher

I’m Timothée Grillon, a QTS-qualified science teacher and Chemistry specialist with an Enhanced DBS check, an MSci, a PGCE from King’s College London and more than 15 years of teaching and tutoring experience, including supporting home-educated pupils.

My experience includes Wolsey Hall Oxford, King’s InterHigh / InterHigh, PMT Education revision courses and extensive Spires tutoring. These references describe my professional experience, not endorsements of Tailored Guidance Tuition.

University applications, interview preparation and practice interviews are separate services, including support to communicate academic interests effectively. They are not automatically included in the monthly programme. I can also help families understand private-candidate exam entry and identify suitable centres. Tailored Guidance Tuition is not an examination centre.

Read the full programme information before completing your invited enrolment.

£500 GBP per month. The first payment is taken at enrolment, with automatic monthly payments based on that date until the subscription is cancelled.

Tailored Guidance Tuition is a service of Tailored Guidance Ltd.

Scope: Programme lesson allowances and the £500 partial-refund allocation apply to the monthly programme. Separately purchased £70 lessons follow the additional-lesson cancellation terms. The privacy and safeguarding policies apply to both offers.

Terms and policies version: 12 November 2026. Please keep the confirmation email containing your agreed terms.

Tailored Guidance Tuition — payments, renewal, cancellation and refunds

Tailored Guidance Tuition is a service of Tailored Guidance Ltd. For learners under 18, the parent or guardian is the purchasing customer and primary administrative contact. Learners aged 18 or 19 may purchase for themselves where legally able to contract; parent involvement and access to learning information are agreed with the adult learner.

Starting and arranging sessions

Tuition is available to start once suitability, an individual timetable and enrolment are agreed. Starting within the initial 14-day cancellation period requires your express early-start request.

The monthly programme includes two optional 60-minute Study & Support drop-ins each week. The days and times vary from week to week and are arranged with enrolled families to take account of availability. We confirm each week's sessions in advance. Timetable communications state the Europe/London time zone.

Individual lessons are arranged directly with Timothée; book only the time agreed with him. Any planned holidays and arrangements for affected sessions are agreed before payment.

Tailored Guidance Ltd is not VAT registered. No UK VAT is added to the stated £500 monthly programme fee or £70 additional-lesson price.

Monthly programme and renewal

The Personalised Home Learning Programme costs £500 per month and renews automatically until cancelled.

Your first payment is taken when you complete enrolment. Subsequent payments are taken monthly, with the billing schedule based on your initial payment date. We will agree suitability, availability and the programme start arrangements before inviting you to pay.

There is no commitment to renew beyond your current monthly billing period.

Stopping your subscription

You can stop future renewals at any time using the cancellation link in your Stan membership emails or by emailing info@tailoredguidance.com.

Please cancel before your next renewal payment is due to avoid paying for another month. No additional notice period or cancellation fee applies. We will confirm your cancellation and programme end date by email. You do not need to wait for our acknowledgement for a timely cancellation to take effect.

Ordinarily, your programme continues until the end of the period already paid for. Stopping renewal does not itself refund that period. A partial refund is not normally provided simply because you choose not to use support that remains available as agreed. This does not affect the cancellation and refund rights below.

Any payment taken in error after a timely cancellation will be refunded.

Your initial cooling-off rights

For online enrolment or an additional-lesson booking, you may cancel without giving a reason until the end of 14 days after the day the contract is made. Email info@tailoredguidance.com with a clear statement that you wish to cancel; no particular wording is required.

If no service has been supplied, you will receive a full refund. If you expressly requested an earlier start, we may deduct a proportionate amount for services supplied before cancellation, where legally permitted. We will explain any deduction.

Cooling-off refunds will be made within 14 days of receiving your cancellation, using the original payment method unless you agree otherwise, without a refund fee.

Optional cancellation form

You may use this form, but an email clearly stating your wish to cancel is sufficient.

To: Tailored Guidance Ltd, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom; info@tailoredguidance.com.

I/We give notice that I/We cancel my/our contract for the following service: __________
Ordered on: __________
Customer name: __________
Customer address: __________
Date: __________
Signature (only if sent on paper): __________

Delete whichever of I/We or my/our does not apply. For a subscription, please say whether you are exercising your initial cooling-off right or stopping future renewals. We will help clarify if needed.

Additional lessons

An additional lesson costs £70 for 45 minutes. It is a separate purchase and does not renew automatically.

With at least 24 hours’ notice, you may cancel for a full refund or request another available time.

For cancellation with less than 24 hours’ notice, or a missed lesson, any amount retained will reflect the reasonable net loss caused by the cancellation, up to £70. We will take account of costs saved and whether the appointment can be filled, and explain the calculation. Your statutory cooling-off rights take priority over this policy.

If we cannot provide the agreed service

If we cancel an additional lesson, you may choose an alternative available time or a full refund.

If we cannot provide an agreed part of the monthly programme, we will discuss a suitable replacement arrangement. If that cannot be agreed, we will refund the appropriate value of the service not provided. You do not have to accept credit instead of a refund.

If we end the programme, we will stop future charges and refund advance payments for services we will not provide.

Nothing in these terms limits your statutory rights, including your rights where a service is not provided with reasonable care and skill.

How we arrange refunds

We handle refund requests directly with the purchasing customer. By agreement, we may offer a free month of the programme or another complimentary service instead of all or part of a cash refund. You do not have to accept credit or another service where a cash refund is due, or make a further purchase or renew your subscription to receive a refund owed to you.

Money refunds use the original payment method unless you expressly agree otherwise. With your agreement, Tailored Guidance Ltd can pay a full or partial refund directly from its business bank account. We will confirm the amount, method and timing in writing. No refund fee applies, and the applicable refund deadlines and your statutory rights remain unchanged.

Missed lessons, unused allowances and partial refunds

Changing an individual programme lesson

Please give at least 24 hours’ notice by emailing info@tailoredguidance.com or using our agreed administrative channel.

With sufficient notice, we will offer reasonable alternative times within your current billing period. If we cannot offer a suitable alternative, you may carry that lesson forward for up to 30 days or receive the appropriate refund. You will not need to renew your subscription to receive a replacement lesson owed by us.

If reasonable alternatives are available but you cannot attend them, the normal monthly expiry rule applies unless we agree otherwise.

Late cancellation, absence and lateness

For less than 24 hours’ notice or a missed appointment, the reserved lesson may count towards your monthly allowance. This will reflect the reasonable loss caused by the cancellation. If we fill the appointment or avoid the loss, we will restore the corresponding allowance. We will explain our decision and will not also charge an additional cancellation fee for the same loss.

Sudden illness and genuine emergencies will be considered individually. Where reasonably possible, we will offer a replacement.

If a pupil is late, the lesson normally finishes at its original time. We will wait for 15 minutes and attempt to contact the purchasing adult before treating the appointment as missed.

If we are late, we will provide the missing teaching time or an appropriate refund. Significant technical problems will be discussed promptly, with a replacement or proportionate refund where appropriate.

Your statutory cancellation rights take priority over these arrangements.

Monthly allowances

Lessons and assessments relate to your subscription’s monthly billing period, rather than a calendar month. We will agree a workable schedule and provide reasonable opportunities to use the included support.

Unused lessons and assessments normally expire at the end of that period. They cannot normally be accumulated, transferred to another pupil or exchanged for cash.

This does not apply where our availability or cancellation prevented delivery: we will arrange a replacement, agreed extension or appropriate refund.

Study & Support sessions are optional group sessions. Choosing not to attend does not create a replacement individual lesson or refund entitlement. If we cancel a scheduled group session, we will offer a reasonable replacement or appropriate adjustment.

Planned holidays and service breaks will be explained before the affected billing period. We will agree any necessary changes to provision or charges.

Calculating a partial refund

Where a partial refund is due under our cancellation terms, consumer rights or an agreed early ending, we allocate the £500 monthly fee as follows:

• Six individual lessons: £300 — £50 each

• Two assessments, including marking and review: £50 — £25 each

• Ongoing planning, homework feedback, progress monitoring, group support and brief between-lesson support: £150

These figures are for refund calculations. They are not separate products or a promise of cashback for voluntarily unused allowances.

We will retain only the appropriate value of services supplied, plus any separate cancellation loss that the law and our terms permit. Ongoing support is calculated proportionately using the actual days in that billing period. Part-completed assessments are valued proportionately, and the same work will not be counted twice.

For example, where a refund is due after 10 days of a 30-day period, with two lessons and one complete assessment supplied, the calculation would be £100 + £25 + £50 supplied, leaving a £325 refund.

For statutory cooling-off cancellation, deductions are limited to services lawfully supplied following an express early-start request. We will not add a cancellation penalty, administrative fee or payment-processing deduction.

Where we fail to deliver an element, its allocation provides a starting point for the refund. Your entitlement to a greater refund or another statutory remedy is unaffected.

Tailored Guidance Tuition — privacy notice

Tailored Guidance Ltd is responsible for the personal information used to provide Tailored Guidance Tuition.

Contact: info@tailoredguidance.com

Business postal address:
Initial Business Centre
Unit 7 Wilson Business Park
Manchester
M40 8WN
United Kingdom

Information we use

We collect the purchasing customer’s contact and enrolment details, payment and booking records, and the learner information needed for teaching: name, age or year group, subjects, examination boards, learning goals, submitted work, assessments, feedback and relevant communications.

We may ask privately about health or special educational needs and disabilities (SEND) where relevant to making tuition suitable. We do not routinely make written health/SEND notes or request medical reports. Please do not put these details in checkout fields, email, Pencil, chat or shared learning files, or discuss diagnoses during group sessions. Arrange a private, unrecorded telephone conversation outside Pencil instead. Sharing a diagnosis is optional; we can discuss practical learning adjustments without one.

This approach does not prevent a necessary safeguarding record or disclosure. Safeguarding information is handled separately, with access restricted to those who need it to protect the learner.

Why we use it

We use customer information to arrange and perform the tuition contract, administer payments and respond to enquiries. Accounting information is also retained to meet legal obligations.

For pupil learning records, our basis is our legitimate interest in providing appropriate, effective tuition, balanced against the pupil’s rights and interests.

For an optional health/SEND discussion, we first seek explicit consent from the learner where they can give it, or an appropriate parent or guardian where necessary. We use consent for that discussion and record only that consent was given, its scope and date, without routine health or diagnostic notes. You may decline or withdraw consent without losing access to ordinary tuition; we will explain if a requested adjustment cannot be made without particular information. Necessary safeguarding records or disclosures are assessed separately and may be made without consent where the law permits.

Who receives information

Information is shared only as needed with authorised teaching or administrative support, our payment and teaching-service providers, professional advisers, or appropriate authorities.

Stan and Stripe support enrolment and payments. Pencil is our online lesson platform. We use a business Google Drive account to store and share teaching materials and learner work. Relevant names, contact details, lesson participation and learning content may be processed through these services as needed to provide tuition.

Google processes business teaching files under the applicable business data-processing terms; providers may also act independently for their own account, security or payment purposes. Pencil provides the online workspace and processes lesson information, including through US infrastructure. Stan and Stripe process enrolment and payment information under their respective terms and privacy notices. We do not promise UK-only storage. Before transferring learner data overseas, we check the applicable UK transfer safeguard and provider terms. You can request details or a copy of the relevant safeguards from us. See the Pencil privacy notice, Google privacy policy and Stripe privacy policy.

In group sessions, other participants may see or hear the learner and see information they choose to share. Individual assessments and sensitive information will not be discussed publicly.

We do not sell pupil information or use it for targeted advertising. Testimonials, images or promotional use require a separate permission process.

Recording and security

We do not record lessons or group sessions or use transcription, AI notes or AI coaching for this tuition service. Participants must not record, take screenshots or introduce note-taking bots. Any future change would require a separate explanation and appropriate permissions before use; group sessions remain unrecorded.

Access to records will be restricted, and business accounts and devices will use appropriate security controls.

Retention

Our retention periods are:

• Unsuccessful enquiries: six months after the last meaningful contact.

• Routine pupil work, feedback and teaching communications: twelve months after tuition ends.

• Routine group attendance records: twelve months after the session.

• Accounting records: six years from the end of the relevant company financial year, or longer where legally required.

Records needed for a live complaint, legal matter or safeguarding concern may require different retention. Safeguarding records are kept separately with restricted access. As our policy baseline, child safeguarding files are retained until age 25; child sexual-abuse records until age 75. Allegations about an adult working with children are normally retained until normal pension age or ten years after the allegation, whichever is later. Longer preservation may be needed where an authority, legal hold or applicable requirement directs it; the reason is documented and reviewed annually. Adult safeguarding records are reviewed annually and normally deleted six years after closure unless there is a documented reason to retain them. These are our retention policy choices, subject to case-specific advice; they are not a claim that every school retention rule applies to private tuition.

Your rights

Parents and pupils can contact us to request access, correction, deletion, restriction or other applicable data rights. Some rights depend on the reason we hold the information.

Learners have rights over their own information. For those under 18, a parent’s access will take account of the learner’s understanding, wishes and welfare. For adult learners, information will not routinely be shared with parents without the learner’s agreement.

You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

Tailored Guidance Tuition — safeguarding and online conduct

Every pupil should feel safe, respected and able to ask for help. Safeguarding concerns take priority over routine teaching and administration.

Contact and communication

The safeguarding contact is Timothée Grillon, through info@tailoredguidance.com.

For learners under 18, parents should know when lessons take place, remain contactable and provide an emergency contact. Supervision arrangements will reflect the learner’s age and needs. Adult learners provide their own contact details and agree any emergency contact or parent involvement.

Teaching communications use agreed business channels. Administrative arrangements are made with the parent or guardian for learners under 18, or with the adult learner. We do not use disappearing messages or private social-media accounts to communicate with pupils.

Safe online sessions

Only invited participants may join. Joining links must not be shared. We use private spaces and a waiting room for group sessions. Participants use a first name or agreed display name, with identity checked before admission. Cameras are optional after that check; microphones are muted when not speaking. Private pupil messaging and unsupervised breakout rooms are not used. A teacher must authorise any screen sharing. Timothée supervises the sessions and ends access when the session finishes.

Pupils and teachers should use suitable backgrounds, clothing and language. Bullying, harassment, discriminatory behaviour and inappropriate content are not acceptable.

Neither the tutor nor participants may record group sessions, take screenshots or introduce an AI note-taking tool. Pupils must not share another participant’s personal information, work or images.

We may pause or end a session where necessary to protect participants, contact the parent and agree appropriate next steps. Any ongoing exclusion or payment consequences will be considered separately and fairly.

Raising a concern

Pupils and parents can report anything that makes them uncomfortable. Concerns will be taken seriously, recorded accurately and acted on promptly.

We will listen without promising secrecy or conducting our own investigation. Information will be shared only with people who need it to help protect the child. For learners under 18, parents will normally be involved unless doing so could increase risk or conflict with professional safeguarding advice. For adult learners, involvement of a parent or another person will respect the learner’s wishes, unless a lawful safeguarding disclosure is necessary.

If a concern is about Timothée, families do not have to report it to him first. They may contact the relevant children’s social care service or police. In England, allegations about someone working with children can also be raised with the Local Authority Designated Officer.

Independent reporting routes

You can contact these services directly without first reporting to Timothée:

• Manchester City Council social care: 0161 234 5001 for a concern about a child or adult in Manchester. Council contact information.

• Allegations about someone working with children in Manchester: use the Manchester Safeguarding Partnership LADO contact route.

These Manchester routes are provided in connection with our business postal address. For a learner elsewhere, contact the relevant child or adult safeguarding service or police where the learner is located. Manchester services do not replace those local arrangements.

For immediate danger, contact the emergency services where the child is located. Email is not an emergency service.

Before a learner joins from another country or region, we confirm their current location, an appropriate emergency contact and the relevant local reporting route. A move or travel to a different country must be discussed before the next session so those arrangements can be updated.

For pupils

You can tell us if something feels wrong, ask to pause a session or speak to a trusted adult. We will listen. If we think you or another child needs protection, we may need to ask someone who can help.