TERMS & CONDITIONS
Accountability Coaching by The Daisy van Oosten
Last updated: December 29th, 2025
1. These Terms
1.1 What these terms cover
These are the terms and conditions on which we provide accountability coaching services (“Coaching”) to you. These terms set out our rights and responsibilities, your rights as a consumer, and other important information required under applicable European Union consumer protection laws.
1.2 Why you should read them
Please read these terms carefully before purchasing the Coaching. By purchasing or participating in the Coaching, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not proceed with the purchase.
In these terms, “you” or “your” refers to the individual purchasing the Coaching.
2. Information About Us and How to Contact Us
2.1 Who we are
We are The Daisy van Oosten, operating as a self-employed professional (autónomo) registered in Spain.
Tax identification number: Y4329168F
Address: Avenida del Mediterráneo 143, 3a,
29730 Rincón de la Victoria, Málaga, Spain
In these terms, “we”, “us” or “our” refers to The Daisy van Oosten.
2.2 How to contact us
You can contact us by email at:
📧 hola@thedaisyvanoosten.com
2.3 How we may contact you
We may contact you via email, WhatsApp, SMS, or other contact details you provide to us.
3. Our Contract With You
3.1 How we accept your application
Your application is accepted when we confirm acceptance by email. At that point, a legally binding contract comes into existence between you and us.
3.2 If we cannot accept your application
If we are unable to accept your application, we will inform you by email and no payment will be taken. This may be due to lack of availability or because we determine that accountability coaching is not suitable for you at that time.
4. The Coaching
4.1 What the Coaching includes
The Coaching is an accountability-based service designed to support you in staying consistent with your own fitness and lifestyle goals.
The Coaching:
focuses on accountability and habit support;
does not include personalised fitness training, nutritional plans, or medical advice;
is delivered primarily via WhatsApp messages (text and/or voice) and email.
Communication is provided up to six (6) days per week, Monday to Saturday.
We do not guarantee immediate responses, fixed response times, or continuous availability.
4.2 When the Coaching starts
The Coaching starts on the date stated in your confirmation email, usually on a Monday.
4.3 Duration of Coaching
The Coaching is provided in 4-week cycles.
Your initial Coaching period may be 4, 8, or 12 weeks, as agreed at the time of purchase. Unless extended, the contract automatically ends at the end of the agreed Coaching period.
4.4 Extending the Coaching
If you wish to continue beyond the current cycle, you must notify us in writing (email or WhatsApp) at least 3 days before the end of the current cycle. A new payment is required before the next cycle begins.
If no extension is requested, the contract ends automatically.
4.5 Delays between cycles
In some cases, there may be a delay between Coaching cycles due to availability or circumstances beyond our control. We will inform you if this applies.
4.6 Nature of the Coaching
You acknowledge that the Coaching is accountability-focused only and does not constitute medical, psychological, nutritional, or fitness instruction.
5. Your Commitments
5.1 Check-ins
Active participation is essential. You agree to provide regular check-ins as agreed, which may include:
daily intentions or plans;
confirmation of activities completed;
photos of meals or drinks (if agreed);
general progress updates.
Failure to consistently engage may result in termination of the Coaching.
5.2 Personal responsibility
You remain fully responsible for your own health, physical activity, food choices, and lifestyle decisions.
5.3 Alcohol and lifestyle choices
You acknowledge that alcohol consumption and lifestyle choices may impact your results. We do not recommend alcohol consumption during Coaching periods.
5.4 Progress data
If requested, you agree to share progress information or images. All personal data is treated confidentially in accordance with our Privacy Policy.
5.5 Physical activity
You confirm that you are responsible for ensuring that any physical activity you undertake is appropriate for your health and condition.
5.6 WhatsApp access
The Coaching is delivered via WhatsApp. You are responsible for ensuring you have access to this service.
5.7 Information you must provide
If you fail to provide required information necessary to deliver the Coaching, we may suspend or terminate the contract.
5.8 No professional qualifications claimed
You acknowledge that we do not claim to be medical professionals, nutritionists, personal trainers, or therapists.
6. Price and Payment
6.1 Price
The price for the initial 4-week Coaching cycle is €299 until 31 March 2026.
From 1 April 2026, the price per 4-week cycle is €399.
6.2 Payment terms
Payment must be made in full before each Coaching cycle begins. We may suspend or withhold Coaching if payment has not been received.
6.3 Payment methods
Payments are processed via PayPal or Stripe, integrated through Stan Store.
7. Personal Data and Privacy
We process personal data in accordance with our Privacy Policy.
8. Changes to the Coaching or These Terms
We may make reasonable changes to:
comply with legal requirements;
improve service delivery;
address technical or operational issues.
If changes materially affect the Coaching, you may end the contract and receive a refund for unused services.
9. Your Right to End the Contract
9.1 Cooling-off period (EU law)
If you purchase the Coaching online, you have the right to withdraw within 14 days from the date of contract formation, unless:
If you cancel after the Coaching has started, you must pay for the services already provided.
9.2 Ending the contract after the cooling-off period
After the cooling-off period, the contract runs until the end of the current cycle and is non-refundable unless we are at fault.
10. Our Right to End the Contract
We may terminate the contract if:
Unused prepaid services will be refunded, minus reasonable costs incurred.
11. Suspension of Coaching
We may temporarily suspend Coaching due to technical, legal, or operational reasons. If suspension exceeds four weeks, you may terminate the contract and receive a refund for unused services.
12. Complaints
If you have any questions or complaints, please contact us at:
📧 hola@thedaisyvanoosten.com
13. Liability
We provide the Coaching with reasonable care and professional skill. We are not liable for:
indirect or consequential losses;
personal health outcomes;
decisions made by you based on the Coaching.
Nothing in these terms limits liability where such limitation would be unlawful under EU law.
14. Intellectual Property and Confidentiality
All materials provided remain our intellectual property and may not be shared, copied, or redistributed.
15. Governing Law
These terms are governed by applicable European Union consumer protection laws and, where applicable, the laws of Spain. Disputes may be brought before the competent courts of the consumer’s place of residence within the EU.
16. Model Withdrawal Form (Optional)
You may use the following text to exercise your right of withdrawal:
I hereby notify you that I withdraw from my contract for Accountability Coaching.
Name:
Email:
Date:
