These Checkout Terms apply to paid private sessions booked through Natasha Kolesnyk’s Stan store, including the SOS Clarity Session — Today and the 1:1 Clarity Session. By checking the agreement box and completing a purchase, you confirm that you have read, understood, and agreed to these terms.
1. What These Sessions Are—and Are Not
Top Media LLC provides private clarity and relationship mentoring for adult women navigating love, motherhood, family, career, and life decisions. Sessions are delivered by Nataliya Kolesnyk, known professionally as Natasha Kolesnyk. Sessions are designed to help you slow down a situation, identify your needs and boundaries, clarify what feels true, and consider your next honest step.
These services are mentoring and decision-support services. They are not psychotherapy, counseling, psychological or psychiatric treatment, medical care, legal advice, financial advice, diagnosis, crisis intervention, or emergency services. No particular outcome, decision, relationship result, or emotional result is promised or guaranteed.
You remain solely responsible for any decisions you make during or after a session—including decisions about relationships, family, career, finances, or health—even where those decisions touch on topics discussed in a session. Nothing said during a session directs you to take a specific action or constitutes legal, financial, medical, or psychological advice.
If you are in immediate danger, concerned that you may harm yourself or someone else, or experiencing a mental-health emergency, do not book an SOS Session. Call 911 or 988 in the United States, or contact the emergency or crisis resource in your location.
2. Eligibility and Your Responsibility
By booking, you confirm that you are at least 18 years old. You remain fully responsible for your own choices, actions, safety, and wellbeing before, during, and after a session. You agree to participate respectfully and provide accurate booking and contact information.
Bookings are personal to the named client and may not be transferred, shared, or assigned to another person without prior written approval. Please do not allow another person to join a session without advance agreement from Natasha.
Please do not submit passwords, financial-account information, government identification numbers, confidential medical records, legal documents, or other highly sensitive personal information in the booking form or by email.
3. Payment, Booking, and Delivery
Full payment is required at checkout before an appointment is reserved. Prices shown at checkout apply to that booking and may change for future bookings. Your booking page will show available times in your selected or local time zone. Following a confirmed booking, you will receive a calendar invitation and Google Meet link by email.
Each listed session is scheduled for 60 minutes unless the booking page expressly states otherwise. The SOS Clarity Session — Today is a limited weekday rapid-access session for one specific, urgent current situation. Same-day appointments are available only when an eligible time is shown on the booking page. The 1:1 Clarity Session is a planned 60-minute conversation for a broader pattern, decision, or life transition.
You are responsible for joining from a reasonably private setting and using a reliable internet connection and device. If a technical issue on Natasha’s side prevents the session from taking place, you may choose a new appointment time or a full refund.
4. Cancellations, Rescheduling, No-Shows, and Late Arrival
Your appointment time is reserved specifically for you. To request a cancellation or reschedule, email support@natashakolesnyk.com. Notice is effective when received at that address and is measured from the scheduled session start time.
1:1 Clarity Session. You may reschedule one time with at least 24 hours’ notice, subject to availability. If you cancel with at least 24 hours’ notice, you may choose one rescheduled session or a full refund. Cancellations made with less than 24 hours’ notice, additional reschedule requests, and missed sessions are non-refundable.
SOS Clarity Session — Today. SOS Sessions reserve limited rapid-access capacity and are non-refundable once confirmed. If you give at least 60 minutes’ notice and another same-day time is available, Natasha will make a reasonable effort to move the appointment one time; a change is not guaranteed.
If Natasha needs to reschedule. If an unexpected emergency or technical issue on Natasha’s side prevents the session from taking place, you may choose a new appointment time or a full refund.
Late arrival or inability to join. Sessions end at their original scheduled time. If you arrive more than 10 minutes late, cannot be reached, or cannot join the meeting without contacting Natasha, the appointment may be treated as a no-show.
5. Refunds and Payment Concerns
Any approved refund will be issued to the original payment method, typically within 10 business days of approval, though the exact time for a credit to appear also depends on your payment provider and financial institution. If you have a payment or service concern, please contact support@natashakolesnyk.com first so it can be addressed directly and promptly.
6. Privacy, Communications, and Recording
Your name, email address, booking details, and intake responses are used to schedule and deliver your session, communicate about your booking, and maintain ordinary business records. Booking emails, calendar invitations, payment processing, and Google Meet sessions may involve third-party service providers.
Neither party may audio-record, video-record, screen-record, or otherwise capture a session without the prior written consent of both parties. If a recording is authorized, its permitted use and handling must be agreed in writing before recording begins.
Anonymized or de-identified details from a session will not be used in marketing, testimonials, or public materials without your specific advance written consent. Session records and intake responses are retained only as long as reasonably necessary for business, scheduling, and legal record-keeping purposes, after which they may be deleted.
7. Limitation of Liability
To the fullest extent permitted by law, Top Media LLC, Nataliya Kolesnyk, and Natasha Kolesnyk are not liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to a session or these terms. To the fullest extent permitted by law, total liability for any claim arising from a session is limited to the amount you paid for that session. Nothing in this section limits liability that cannot be limited under applicable law.
8. Governing Law and Disputes
These terms and any dispute arising from a session are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where another jurisdiction’s mandatory consumer-protection laws apply. If a concern cannot be resolved directly by contacting support@natashakolesnyk.com, either party may bring a claim in a court of competent jurisdiction, subject to applicable law.
9. General
Severability. If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.
Entire agreement. These terms, together with any Stan checkout disclosures, are the entire agreement between you and Top Media LLC regarding paid sessions and supersede prior discussions on the same subject.
Updates to these terms. These terms may be updated from time to time. The version shown at checkout when you complete your purchase applies to that booking.
