Terms and Conditions
Last updated: August 2026
These Terms and Conditions apply to services, coaching, programs, resources and other offerings provided by The Technician Coaching, operated by Travis Cochran (“The Technician”, “we”, “us” or “our”).
By purchasing, booking or using an offering from The Technician Coaching, you agree to these Terms and Conditions.
1. Our Services
The Technician Coaching provides behavioural coaching, business coaching and advisory services designed to support clearer thinking, decision-making, behaviour, execution and personal or professional development.
Coaching is a collaborative process. You remain responsible for your own decisions, actions, business, wellbeing and outcomes.
Our services are not a substitute for medical care, psychological treatment, counselling, legal advice, financial advice or any other regulated professional service.
Where something falls outside our professional scope, we may recommend that you seek support from an appropriately qualified professional.
2. No Guaranteed Outcomes
We care deeply about the quality of our work, but individual outcomes vary.
Your results may depend on factors including your circumstances, decisions, implementation, participation and other factors outside our control.
We therefore do not guarantee any particular business, financial, personal, relationship, performance or other outcome from coaching or any other offering.
3. Bookings and Participation
Where an offering includes scheduled coaching sessions, you are responsible for booking and attending those sessions.
Please arrive on time and ready to participate.
If you need to reschedule a session, please provide at least 48 hours' notice where reasonably possible.
Sessions cancelled or rescheduled with less than 48 hours' notice, or missed without notice, may be treated as used except where otherwise agreed or where applicable law requires otherwise.
We understand that genuine emergencies and unexpected circumstances happen and will use reasonable discretion where appropriate.
4. Payments
Prices and payment arrangements will be displayed at the time of purchase or otherwise agreed with you before services commence.
You agree to pay the fees associated with the service or offering you purchase.
Where a payment plan has been agreed, you remain responsible for payments as they become due unless another arrangement is agreed in writing.
Failure to make agreed payments may result in services being paused until the account is brought up to date.
5. Cancellations and Refunds
Because coaching involves reserving practitioner time and capacity, payments are generally not refundable simply because you change your mind after services have commenced.
However, nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other laws that cannot legally be excluded.
Where Australian Consumer Law entitles you to a remedy, we will provide the remedy required by law.
If you believe there is a problem with a service you have purchased, contact us so we can reasonably assess and resolve the issue.
6. Coaching Relationship
The effectiveness of coaching depends on honest communication and active participation.
You are encouraged to question, disagree with or challenge anything raised during coaching.
Any observations, interpretations, questions or hypotheses explored during coaching are intended to support reflection and decision-making. They are not diagnoses or statements of objective fact unless clearly identified as such.
You retain responsibility and agency for all decisions you make.
7. Confidentiality
We treat information shared through coaching with care and discretion.
Information may be disclosed where:
you have authorised disclosure;
disclosure is reasonably necessary to provide or administer the service;
we are required or authorised to disclose information by law; or
there is another lawful and appropriate basis for disclosure.
Our handling of personal information is further explained in our Privacy Policy.
8. Intellectual Property
Unless otherwise stated, materials created and provided by The Technician Coaching - including written materials, frameworks, worksheets, videos, recordings, concepts, resources and educational material - remain the intellectual property of The Technician Coaching or the relevant rights holder.
When materials are supplied to you, you receive a personal, non-transferable right to use them for your own purposes.
You must not reproduce, sell, distribute, publish, teach, license or commercially exploit our materials without prior written permission.
Nothing in this clause prevents you from applying what you learn through coaching in your own life or business.
9. Client Materials and Contributions
You retain ownership of materials and information you provide to us.
Where you share feedback, suggestions or ideas about our services, this does not automatically transfer ownership of your existing intellectual property to us.
Testimonials, case studies or identifiable client material will not be publicly used as promotional material without appropriate permission.
10. Technology and Third-Party Services
We may use third-party services to provide or administer our offerings, including platforms for payments, booking, video calls, email, messaging, document management and service delivery.
While we take reasonable care in selecting and using these services, third-party platforms operate under their own terms, systems and privacy practices.
We are not responsible for outages or failures that are genuinely outside our reasonable control, but we will take reasonable steps to address disruption to services where practicable.
11. Limitation of Liability
To the maximum extent permitted by law, The Technician Coaching is not responsible for indirect or consequential loss arising from your use of our services or your independent decisions following coaching.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies that cannot be excluded under the Australian Consumer Law.
12. Respectful Participation
We expect communication and participation to remain respectful and appropriate.
We may pause or end a coaching relationship where continuing would be unsafe, unlawful, seriously inappropriate, outside our professional scope, or where the working relationship has materially broken down.
Where this occurs, any financial arrangements will be handled reasonably and consistently with applicable law and any separate coaching agreement.
13. Changes to Offerings
We may reasonably update the structure, delivery method, technology or supporting materials used within an offering where this does not materially deprive you of what you purchased.
If a material change is required, we will communicate it where reasonably practicable.
14. Separate Coaching Agreements
Some services may also be subject to an individual coaching agreement, engagement agreement or other written terms.
Where there is a conflict between these general Terms and a specific written agreement relating to your engagement, the specific agreement will generally apply to that engagement to the extent of the inconsistency, subject to applicable law.
15. Governing Law
These Terms are governed by the laws applicable in Queensland, Australia.
Any dispute relating to these Terms will be dealt with in accordance with applicable Australian law.
16. Contact
Questions about these Terms can be directed to:
The Technician Coaching
Travis Cochran
Email: travis@thetechniciancoaching.com
