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Two Dogs Pet Services

2024 Terms and Conditions

2024 Terms and Conditions

In order for us to process your pet care request, we require a current Terms and Conditions agreement.

If you have any questions or concerns, please contact Jen at 626-673-7978.

Terms and Conditions

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Over the last four years, we have experienced many changes as a business and individuals. In order to continue to provide the high level services you’ve come to count on, we have found it necessary to make some adjustments. We began switching to a way for you to request pet care 24/7, more effective scheduling system, procedures, forms, and our website. We appreciate your patience as we continue to update and work on simplifying everything. If you have any questions or concerns, please contact Jen 626-673-7978
We heard you and are doing our best to implement ways to make the information sharing process and contractual elements of our forms easier for you! There are some things we just can’t cut out, but are always up for suggestions.
Once your request is submitted, please allow us 3-4 business days to check your Pro’s availability and contact you via group text to confirm. Many times, we will confirm within 24 hours, but that’s not always possible. If you can give us at least two weeks notice, we sure would appreciate it. We really hate saying no, but with a smaller team, last minute requests really make us scramble so we don’t inconvenience already scheduled clients. We will ALWAYS do our best to accommodate you and get your pets a spot on our calendar! If this is an immediate need (less than two weeks away), please fill out this request AND TEXT your dates to Jen at 626-673-7978 between 8am-8pm
When your request and your Pet Care Pros are confirmed/“booked”, a 50% non-refundable deposit OR payment in full is required to hold your pet’s place on your Pet Care Pro’s schedules. Please see our Pet Care Forms (Policies and Procedures) on our website for details. This is not a commentary on whether we trust you to pay for our expert services, this is not new, we’ve been rolling out deposits since early 2022. This is to hold your pet’s spot on our calendar. Last minute (under two weeks) requests and non-emergency cancellations have been on the rise which greatly impacts our income. Every request receives our team’s full attention and they are compensated for their time, including but not limited to fielding requests, checking sitter availability, making sure we have all of your pet’s current information in our database, returning texts/calls/emails, confirming details with each client, scheduling meet n greets/pet care assignments and much more. We are a very small team, this is how we make our living, and we cannot make exceptions. Thank you for understanding.
Our team of dedicated pet care pros, dog walkers, and dog trainers are compassionate, kind, and knowledgeable, and promise to always provide the highest quality care for your entire household. We absolutely LOVE caring for your amazing pet family, your household, and you! We think YOU are wonderful and appreciate all the love and care you provide for your beloved animal companions. We have provided services for over 30 years to kind, appreciative clients who offer wildly enthusiastic praise about our people and we have zero tolerance for anything else, including but not limited to consistent late or non-payments, not following policies, harassment/arguing, not providing our team with requested information on forms or other, etc. We are all in for every client for as long as you’ll have us and excited to serve you and help keep your pets super happy and safe!
By submitting this form, I am acknowledging that I've read, understand, and agree to the 2023 Two Dogs Pet Services Terms and Conditions.