Terms and Conditions
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING
By using the website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.
HOW IT WORKS:
1. Order is placed online.
2. Order will begin payment processing period (1-3 business days, the order will not reflect movement at this time).
3. Payment processing period completes (within 1-3 business days) and your order will ship within the listed timeframe.
4. Once your order ships, you will receive a tracking number. This can be located in your email. (Please allow 24-48 hours for the shipment to reflect movement).
5. Order estimated delivery dates can be found using the assigned tracking number.
6. Once a tracking number is received, all order information, questions, and concerns are to be addressed via USPS or FedEx. Once the order leaves Visionary Elegance’s possession, ownership transfers to the customer and the package is now USPS’ or FedEx’s responsibility.
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• Please be sure all of your shipping and contact information is correct prior to completing checkout. Visionary Elegance is not responsible for incorrect addresses. Order addresses cannot be changed once your order has been processed and shipped, if your address is incorrect, a claim will need to be filed with the shipping carrier. Visionary Elegance works hard to fulfill orders in a timely manner. Thank you for your patience!
• Orders are processed in the order received (Monday-Friday excluding holidays and non-working days). There is a rush fee that can be applied to your order if you need it by a specific date. Once your order is placed, please email customerservice@ve-beauty.com to have your order prioritized and expedited. There is a minimal of 7 business days needed for expedited shipping services.
• Orders are processed, shipped, and delivered Monday through Friday. At this time, shipping or delivery is not offered on Sunday or holidays.
SHIPPING CARRIER:
• Orders are shipped via USPS/FedEx priority mail. Once your item(s) have shipped and you receive an email with your assigned tracking number, anything regarding your package is controlled by USPS/FedEx. Visionary Elegance will NOT be held responsible for lost or stolen packages. Signature confirmation is strictly enforced on orders over $150.00. Please be sure someone is available to retrieve your item(s) if your order amount meets the signature confirmation criteria or you may have to pick it up from your local USPS/FedEx mail facility.
• Visionary Elegance is not responsible for incorrect addresses or delays once a package has been shipped. Please contact the shipping carrier.
• Ownership of a package transfers immediately to buyer upon delivery of the package to the shipping carrier. Any information, status updates, lost or stolen packages, ETC regarding your order will need to be handled via USPS/FedEx. After your order ships, Visionary Elegance is no longer responsible.
CANCELLATION POLICY:
• Refunds will not be issued for wigs that have been altered from their original condition upon delivery. All wigs are quality inspected prior to any refund being processed.
• If you place an order and wish to cancel for any reason, a full refund can be issued within 24 hours of the order being placed.
RETURN POLICY:
• All sales are FINAL. If you receive the incorrect item(s), you will have the option to exchange your order for the correct item(s) or something likewise. If the item(s) exchanged is more than original item(s) purchased, the difference must be paid in full before the exchange will be confirmed. Shipping costs for returning your items is not covered. Shipping costs are non-refundable. Please keep record of all tracking and billing information for documentation purposes.
EXCHANGE POLICY:
• There are NO exchanges unless you have received the wrong item(s). Shipping errors do happen, please email customerservice@ve-beauty.com for customer service. Please allow 24-48 hours for a response.
• Cap size selection is the client’s responsibility. Orders placed with an incorrect cap size are not eligible for return or exchange.
CUSTOMER SERVICE:
customerservice@ve-beauty.com
